普吉岛卡马拉海滩诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,482 评论

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55 2 Moo 4 Tambon Kamala, Amphur Katu, 83150 普吉岛, 泰国

描述

酒店其他优惠

  • 可直接前往海滨

  • 在屋顶酒吧欣赏令人惊叹的海景

  • 乘车片刻即可让自己融入芭东的熙熙攘攘之中

  • 按摩浴缸和泳池别墅，配备专享水上设施

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酒店位置

普吉岛卡马拉海滩诺富特酒店

55 2 Moo 4 Tambon Kamala, Amphur Katu
83150 普吉岛
泰国

GPS:7.96337, 98.28372

电话
传真 +66 76 303 777

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,482 评论

TripAdvisor 评级  4.0/5  2,388 评论

卓越奖 2023

Top Urlaub im Novotel Kamala Beach

Tripadvisor 评级 5.0/5

Sven S 经 TripAdvisor 认证的评论

My family and I had an incredibly relaxing 16-day stay at your hotel, and we are delighted that we chose the Novotel Kamala Beach for our vacation. The service, comfort, and location made it a truly wonderful experience for us. All our requests were promptly attended to, and we were very pleased with the two connecting double rooms we stayed in. One minor issue we encountered was the inconsiderate practice of reserving pool loungers by other hotel guests. However, this did not significantly detract from our overall enjoyment. The hotel was impeccably clean, and the variety and quality of food and beverages offered were exceptional. We would like to specifically commend three staff members who provided outstanding service throughout our stay: Khun Nong, John Angelo, and Sak. They were exceptionally attentive and provided service that exceeded our expectations. We would be delighted to return in the future and will certainly recommend your hotel to friends and family. Warm regards, The Simon Family

พนักงานที่เจอทุกคนบริการดี มีเจอพนักงานที่ Soul Kitchen 1คนเท่านั้นที่ไม่พร้อมบริการ

Tripadvisor 评级 5.0/5

tle_thiti 经 TripAdvisor 认证的评论

คราวนี้ประทับใจตั้งแต่แอดมิน Facebook จนถึงพนักงานที่งานท่องเที่ยว ยิ่งพอมาพักเกินความคาดหมาย เนื่องจากเข้าพักช่วงไฮซีซั่น ยังอัพเกรดให้เป็น One Bed Pool Villa แต่รอบนี้ก็ยังไม่ได้ Late Check-Out แต่ก็เข้าใจคนแน่นมาก ห้องเตรียมไว้ให้เรียบร้อย พนักงานที่เจอทุกคนบริการดี มีเจอพนักงานที่ Soul Kitchen 1คนเท่านั้นที่ไม่พร้อมบริการ อาหารที่ Soul Kitchen ค่อนข้างไม่สมราคา ทั้งวัตถุดิบ คุณภาพ ส่วนอาหารเช้า ไลน์อาหารดูดีขึ้นกว่าช่วงโควิด Cocktail ที่ Pool Bar ชงดีมาก เข้มมาก สมาชิก Gold Platinum Daimond สามารถจอง Vip Cabana

Muay Thai Program

Tripadvisor 评级 5.0/5

Jaden T 经 TripAdvisor 认证的评论

The Muay Thai program offered at the Kids Club was a great experience for me. I got to learn several moves including different punches. The staff hosting the program are kind and patient. If the staff see this review, I suggest getting larger sizes for the boxing shorts

Dear jadent424, Thank you for sharing your positive review of your stay with us. I am thrilled to hear you have enjoyed the Muay Thai program at our Kids Club and appreciate your kind words about our staff. Thank you also for your feedback regarding the sizing of our boxing shorts. We highly value our guests' comfort and rest assured; we would consider your suggestion to offer larger sizes moving forward. Thank you once again for your feedback, and we hope to see you again soon at our Kids Club for another round of Muay Thai! Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

It’s just fine

Tripadvisor 评级 3.0/5

Tommy F 经 TripAdvisor 认证的评论

Stayed here with my wife for 5 days. The hotel is totally fine, could use a little love and care, seems a bit weathered. We had a jacuzzi in our room which wasn’t “heated” and barely had any jets, still amazing location to have a “private villa” to the beach. Restaurants are way over priced, just walk 5 minutes down the beach and enjoy some really good Thai food. Staff was great, very helpful and attentive. Definitely needs maintenance, one of the stairs off our deck was busted and I noticed a bit around the property as well. Overall great location, it’s quiet and the beach is good. Pool is small and crowded but it’s just fine since you come here for the beach anyways.

Dear tommyf503, Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback as it helps us improve our services and facilities for our guests. We are glad to hear that you enjoyed the quiet and beautiful beach and appreciate your kind words about our staff. We take pride in providing excellent customer service and we are thrilled to hear that it was reflected in your stay. We apologize for any inconvenience caused by the Jacuzzi not being heated and the lack of jets. We have taken note of this and will work on improving the maintenance of our amenities to ensure a comfortable and enjoyable stay for all our guests. Regarding the pricing of our restaurants, we understand your concern and we will review our pricing to ensure it is competitive and offers value for money to our guests. Thank you once again for your valuable feedback and we hope to have the pleasure of welcoming you back to Novotel Phuket Kamala Beach in the future and providing you with an even better experience. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Good location but very tired and worn

Tripadvisor 评级 3.0/5

Gojourney 经 TripAdvisor 认证的评论

Staying here currently. Good location ( quiet end of Kamala ) and can visit nice restaurants and bars next door. The place itself - disappointing . Very tired, rundown. Unsafe old broken wood stairs everywhere around pool.. We had 3 rooms and all equally rundown, broken fittings and fixtures. Small pool too crowded so I avoided as personally I hate that but doesn’t worry others clearly, but at least have the lovely beach. No sun chairs for guests on beach which was odd. Smelly little river that runs along side exit to beach- can step over easily though. Staff all very nice but reception feels too large and not welcoming, dirt and leaves blowing around and again couches are worn and felt unloved. Bad first impression. Gym- very annoying that it’s used as a thoroughfare for staff and guests walking through from building to outside. Never seen a resort do this !! Very bad .. cannot exercise in peace or privacy .. many guests rude and leave doors open as they enter and exit .. this should NOT be a thoroughfare for passers by to stare at those exercising !! Roof top bar lovely vibe and view with a fun billiard table which my boys enjoyed. Good buffet brekky but chairs worn and stained… just feels odd. Feels like Novotel ‘ripping you off’ in that sense. We’ve stayed at many resorts in Asia over the years and yes this had pretty gardens and views but the complex itself has not weathered well and seems to be not much maintenance. Other than that greedy guests that are lazy and leave pool towels on chairs to mind all day or can’t be bothered returning them to dirty basket .. pool attendants just leave so all looks a bit of a shambles by 2 pm ! So a lot of here is personal preference. and what your willing to accept. I have a lovely view of beach on ocean side and peace but I don’t like the unsafe broken wood decking and stairs around pool, the dirty plastic hoses to wash your feet off the beach ( only one shower and it’s not near the stairs off the beach ) I don’t like worn out everywhere fixtures and fittings.. I’m paying enough and expect better than that ! Up to you :)

Dear Gojourney, Thank you for taking the time to share your feedback about your current stay at Novotel Phuket Kamala Beach. We are sorry to hear that your experience did not meet your expectations and that you encountered various issues during your stay. Rest assured, we take all guest feedback seriously and we appreciate your honesty in bringing these concerns to our attention. Firstly, we are happy to know that you appreciate the good location of our property and that our staff made a positive impression on you with their friendliness and service. However, we are deeply disappointed to learn that you found the overall condition of our resort to be rundown and unsafe. Please accept our sincerest apologies for any inconvenience caused. We understand that this is not acceptable and we are taking immediate action to make the necessary improvements to provide a better experience for our guests. We are sorry to hear that you were not able to fully enjoy our gym due to it being used as a thoroughfare. We will definitely address this matter with our staff and make sure that the gym is a peaceful and private space for our guests to exercise in, as well as remind our staff to regularly check and tidy up the pool area to ensure that it remains in a pleasant condition for all our guests. It is our goal to provide our guests with the best possible experience and we regret that we were not able to meet your expectations. We thank you for your valuable feedback and we will take immediate action to improve the areas that you have highlighted. We hope to welcome you back and exceed your expectations in the future. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

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其他网络用户评价我们的酒店

  • 840 评论 8.5/10 位置
  • 1,050 评论 6.8/10 房间
  • 1,084 评论 8.4/10 服务
  • 20 评论 6.3/10 上网
  • 611 评论 9.1/10 沙滩
  • 477 评论 7.5/10 早餐
  • 380 评论 5.4/10 清洁度
  • 357 评论 4.4/10 设施

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