阿布扎比门诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,045 评论

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阿布扎比门诺富特酒店 - Image 1
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P.O. Box 92 156, Al Maqta, PO Box, 92156 阿布扎比, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 可欣赏美丽的城市风光

  • 室外游泳池

  • 免费无线网络

  • 距市中心 15 分钟车程

  • 水疗中心和健身设施

我们的客房

酒店位置

阿布扎比门诺富特酒店

P.O. Box 92 156, Al Maqta, PO Box
92156 阿布扎比
阿拉伯联合酋长国

GPS:24.39591, 54.51804

电话
传真 +971 2 508 9990

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,045 评论

TripAdvisor 评级  4.5/5  1,431 评论

卓越奖 2023

Chillout

Tripadvisor 评级 5.0/5

Gamal A Friends getaway - 经 TripAdvisor 认证的评论

The stay was amazing the pool is so good the staff at the pool desk is amazing gentleman and a lady the facilities at the pool is so nice for the price, a tThe reception sofian and Wahid are amazing they are always smiling and welling to help us and also the buffet for the iftar was nice

Dear Gamal A, Thank you for your fantastic review! We are thrilled to hear that you had an amazing stay and enjoyed our pool facilities and staff. We will be sure to pass along your kind words to our pool desk staff, Sofiane, Wahid, and the rest of our team. We are glad you enjoyed the iftar buffet as well. We look forward to welcoming you back for another relaxing stay at Novotel Abu Dhabi Gate Hotel. Sincerely, Sushanth Nambiar, Cluster General Manager.

Catfished by Novotel

Tripadvisor 评级 2.0/5

Yasmine K 家庭住宿 - 经 TripAdvisor 认证的评论

To say this hotel underwhelmed is an understatement. The pictures posted online is nothing like the reality of this hotel, which I have attached expectation versus reality for you to not be duped as my family and I were. We checked in, which took us over an hour with a screaming child (not that the reception could have cared less about this). There was no warm welcome and rather they made the entire check in process lengthy and unwelcoming. Despite having requested a cot to be in the room, it took 40mins after check in to arrive, by which time my exhausted child was over tired having missed his nap and in melt down mode - thanks for that! Got to the room and immediately noticed the damp smell from the room and the far smaller size of rooms than were advertised. The plump pillows proudly displayed on their website paled in comparison as two rather meak flattened pillows that awaited us on our tiny double bed. The bed was so uncomfortable, both myself and my husband had backache the following day. The short circuit in the lights made them flicker incessantly during the night despite having switched them off. The views that fooled me into thinking the hotel was situated on a beach front, were rather of a green, murky lake side with no sand as advertised online but rather grey, jagged stone. The service at this hotel also took ages. If you ordered something from housekeeping, it would take at least 30 - 60 mins for anything to arrive. We wanted to leave and go somewhere else but were too tired to bother doing so. On a positive note, the lobby was beautifully decorated for Ramadan. I would not stay here again due to how deceptively they attract customers. Im shocked that more people havent commented on the stark contrast of online versus reality. Truly catfished by Novotel.

Dear Yasmine K, Thank you for taking the time to provide feedback on your recent stay with us. We apologize that your experience did not meet your expectations. We would like to clarify that the delay upon arrival was due to the requirement for all guests to provide physical ID's, following the mandatory requirement to secure all physical ID's of all our guests. If there was some point of time that you felt uncomfortable, we are very sorry as it was never our intention to make you uncomfortable. We appreciate your understanding on this matter. We are truly disheartened to receive feedback that you did not feel welcomed during your check-in process. Please know that our team prides itself on providing a warm and hospitable environment for all of our guests. We are sorry to hear that your experience did not meet your expectations. We can assure you that our team members take great care in welcoming guests and ensuring that they feel comfortable and valued during their stay. We are disheartened to learn about the other issues you encountered in your room. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that your expectations were not met. We wish to address all concerns during your stay, so that we can take immediate action to rectify any issues and ensure that you have a pleasant experience. We are committed to improving our services and facilities to meet the expectations of our guests. We are grateful for your positive feedback on the beautiful decoration in the lobby for Ramadan. We hope that you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back for a more enjoyable stay. Sincerely, Sushanth Nambiar, Cluster General Manager.

We were delighted with the staff of the NOVOTEL Abu Dhabi Gate Hotel

Tripadvisor 评级 4.0/5

igorsB8418MV 经 TripAdvisor 认证的评论

We stayed at the NOVOTEL Abu Dhabi Gate Hotel for two days. The hotel is new and modern. The room is clean, bright, not very big. Spacious gym and pleasant outdoor pool. But what struck us the most was the staff at this hotel. Lest we ask to do, bring or remove - their reaction was instant. We traveled in Abu Dhabi a lot, but we have never met such high level of the service! BRAVO! I would like to highlight and thank housekeeper Marlar Win for her accuracy, hard work, responsiveness and politeness, as well as concierges Islam and Nithin Meethal for their attentiveness and diligence. Also, I am grateful to manager Mahendra and receptionist Ahmed, who showed attention and responsiveness due to my request to organize on-line conference. We were delighted with the staff of this hotel. BRAVO! Elena and Igor from Canada

Dear Elena and Igor, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay at Novotel Abu Dhabi Gate Hotel and that our modern facilities, clean rooms, and amenities met your expectations. We are especially pleased to hear that our staff went above and beyond to ensure your stay was comfortable and memorable. Marlar Win, Islam, Nithin Meethal, Mahendra, and Ahmed will be delighted to receive your kind words of appreciation. It was a pleasure to have you as our guests, and we hope to welcome you back again soon for another enjoyable stay. Sincerely, Sushanth Nambiar, Cluster General Manager

Good stay

Tripadvisor 评级 5.0/5

Michał Z 经 TripAdvisor 认证的评论

The stay was amazing the receptionists Ambika and Joviale Werę very friendly and the bell man nakach the pool is hery big the location convenient everything went well we will come back NEXT year again The food was excellent especually the iftar and breakfasyt

Dear valued guest, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had an amazing stay and that our team members made a great impression on you. We are also delighted to hear that you enjoyed our large pool and convenient location. It is wonderful to hear that you plan on returning next year. We look forward to welcoming you back again soon. Thank you for the kind words about our food, especially the iftar and breakfast. We hope to see you again soon! Sincerely, Sushanth Nambiar, Cluster General Manager

Novotel

Tripadvisor 评级 5.0/5

Camper16798505103 经 TripAdvisor 认证的评论

Hotel is amazing, the staff is very professional. Can’t go wrong with this hotel. Very clean as well, food and everything is right here I would highly recommend. Pool area is so nice and the views are stunning. I stay here everytime. It’s a cant miss hotel.

Dear valued guest, Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to provide exceptional service to all of our guests, and we are delighted to hear that you found our staff to be professional. We are also pleased that you enjoyed our clean accommodations, delicious food options, and stunning views. We truly appreciate your recommendation and look forward to welcoming you back for another amazing stay in the future! Sincerely, Sushanth Nambiar, Cluster General Manager

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其他网络用户评价我们的酒店

  • 470 评论 7.9/10 位置
  • 1,358 评论 8.6/10 房间
  • 2,785 评论 9.5/10 服务
  • 38 评论 4.8/10 上网
  • 756 评论 8.7/10 清洁度
  • 356 评论 8.6/10 早餐
  • 151 评论 9.2/10 游泳池
  • 71 评论 9.2/10 运动休闲

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