阿布扎比门诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,048 评论

保证最优惠房价
阿布扎比门诺富特酒店 - Image 1
阿布扎比门诺富特酒店 - Image 2
阿布扎比门诺富特酒店 - Image 3
阿布扎比门诺富特酒店 - Image 4
P.O. Box 92 156, Al Maqta, PO Box, 92156 阿布扎比, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 可欣赏美丽的城市风光

  • 室外游泳池

  • 免费无线网络

  • 距市中心 15 分钟车程

  • 水疗中心和健身设施

我们的客房

酒店位置

阿布扎比门诺富特酒店

P.O. Box 92 156, Al Maqta, PO Box
92156 阿布扎比
阿拉伯联合酋长国

GPS:24.39591, 54.51804

电话
传真 +971 2 508 9990

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,048 评论

TripAdvisor 评级  4.5/5  1,432 评论

卓越奖 2023

Chillout

Tripadvisor 评级 5.0/5

Gamal A Friends getaway - 经 TripAdvisor 认证的评论

The stay was amazing the pool is so good the staff at the pool desk is amazing gentleman and a lady the facilities at the pool is so nice for the price, a tThe reception sofian and Wahid are amazing they are always smiling and welling to help us and also the buffet for the iftar was nice

Dear Gamal A, Thank you for your fantastic review! We are thrilled to hear that you had an amazing stay and enjoyed our pool facilities and staff. We will be sure to pass along your kind words to our pool desk staff, Sofiane, Wahid, and the rest of our team. We are glad you enjoyed the iftar buffet as well. We look forward to welcoming you back for another relaxing stay at Novotel Abu Dhabi Gate Hotel. Sincerely, Sushanth Nambiar, Cluster General Manager.

Catfished by Novotel

Tripadvisor 评级 2.0/5

Yasmine K 家庭住宿 - 经 TripAdvisor 认证的评论

To say this hotel underwhelmed is an understatement. The pictures posted online is nothing like the reality of this hotel, which I have attached expectation versus reality for you to not be duped as my family and I were. We checked in, which took us over an hour with a screaming child (not that the reception could have cared less about this). There was no warm welcome and rather they made the entire check in process lengthy and unwelcoming. Despite having requested a cot to be in the room, it took 40mins after check in to arrive, by which time my exhausted child was over tired having missed his nap and in melt down mode - thanks for that! Got to the room and immediately noticed the damp smell from the room and the far smaller size of rooms than were advertised. The plump pillows proudly displayed on their website paled in comparison as two rather meak flattened pillows that awaited us on our tiny double bed. The bed was so uncomfortable, both myself and my husband had backache the following day. The short circuit in the lights made them flicker incessantly during the night despite having switched them off. The views that fooled me into thinking the hotel was situated on a beach front, were rather of a green, murky lake side with no sand as advertised online but rather grey, jagged stone. The service at this hotel also took ages. If you ordered something from housekeeping, it would take at least 30 - 60 mins for anything to arrive. We wanted to leave and go somewhere else but were too tired to bother doing so. On a positive note, the lobby was beautifully decorated for Ramadan. I would not stay here again due to how deceptively they attract customers. Im shocked that more people havent commented on the stark contrast of online versus reality. Truly catfished by Novotel.

Dear Yasmine K, Thank you for taking the time to provide feedback on your recent stay with us. We apologize that your experience did not meet your expectations. We would like to clarify that the delay upon arrival was due to the requirement for all guests to provide physical ID's, following the mandatory requirement to secure all physical ID's of all our guests. If there was some point of time that you felt uncomfortable, we are very sorry as it was never our intention to make you uncomfortable. We appreciate your understanding on this matter. We are truly disheartened to receive feedback that you did not feel welcomed during your check-in process. Please know that our team prides itself on providing a warm and hospitable environment for all of our guests. We are sorry to hear that your experience did not meet your expectations. We can assure you that our team members take great care in welcoming guests and ensuring that they feel comfortable and valued during their stay. We are disheartened to learn about the other issues you encountered in your room. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that your expectations were not met. We wish to address all concerns during your stay, so that we can take immediate action to rectify any issues and ensure that you have a pleasant experience. We are committed to improving our services and facilities to meet the expectations of our guests. We are grateful for your positive feedback on the beautiful decoration in the lobby for Ramadan. We hope that you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back for a more enjoyable stay. Sincerely, Sushanth Nambiar, Cluster General Manager.

房间的充电插座有问题

客户意见评级 0.5/5

匿名 单人住宿 - 所有已确认评论

我房间内床边右侧的充电插座有问题，导致我的充电头直接烧掉了，然后我的所有设备在一觉醒来没有电，我只能在酒店一楼的商店重新购买设备充电头，而且商店要等到10:00开业，我这边已经找前台服务人员和电工师傅确认是酒店的插座出现了问题，最后的处理方式是用胶带把插座贴上了。希望现在已经修复，下一个客人不要遇到和我一样的麻烦

尊敬的尊贵的客人， 对于您房间内的充电插座给您带来的不便，我们深表歉意。 我们的工程团队已收到您有关插座无法运行的投诉，他们已准备好立即调查此事。 我们的团队成员要求您给予大约 10 分钟的时间来检查插座，但不幸的是，您当时不愿意允许进入房间。 我们向您保证，我们的团队会认真对待客人的所有疑虑，并努力及时纠正任何问题。 我们感谢您的反馈，并理解因必须购买新充电头而带来的挫败感。 不过，我们想澄清的是，由于不允许进行调查，我们无法确认酒店的插座是否对您的设备造成了损坏。 感谢您提醒我们注意此事，我们希望您能考虑再给我们一次机会，以便在未来为您提供更好的体验。 此致 Sushanth Nambiar，集群总经理

We were delighted with the staff of the NOVOTEL Abu Dhabi Gate Hotel

Tripadvisor 评级 4.0/5

igorsB8418MV 经 TripAdvisor 认证的评论

We stayed at the NOVOTEL Abu Dhabi Gate Hotel for two days. The hotel is new and modern. The room is clean, bright, not very big. Spacious gym and pleasant outdoor pool. But what struck us the most was the staff at this hotel. Lest we ask to do, bring or remove - their reaction was instant. We traveled in Abu Dhabi a lot, but we have never met such high level of the service! BRAVO! I would like to highlight and thank housekeeper Marlar Win for her accuracy, hard work, responsiveness and politeness, as well as concierges Islam and Nithin Meethal for their attentiveness and diligence. Also, I am grateful to manager Mahendra and receptionist Ahmed, who showed attention and responsiveness due to my request to organize on-line conference. We were delighted with the staff of this hotel. BRAVO! Elena and Igor from Canada

Dear Elena and Igor, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay at Novotel Abu Dhabi Gate Hotel and that our modern facilities, clean rooms, and amenities met your expectations. We are especially pleased to hear that our staff went above and beyond to ensure your stay was comfortable and memorable. Marlar Win, Islam, Nithin Meethal, Mahendra, and Ahmed will be delighted to receive your kind words of appreciation. It was a pleasure to have you as our guests, and we hope to welcome you back again soon for another enjoyable stay. Sincerely, Sushanth Nambiar, Cluster General Manager

Good stay

Tripadvisor 评级 5.0/5

Michał Z 经 TripAdvisor 认证的评论

The stay was amazing the receptionists Ambika and Joviale Werę very friendly and the bell man nakach the pool is hery big the location convenient everything went well we will come back NEXT year again The food was excellent especually the iftar and breakfasyt

Dear valued guest, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had an amazing stay and that our team members made a great impression on you. We are also delighted to hear that you enjoyed our large pool and convenient location. It is wonderful to hear that you plan on returning next year. We look forward to welcoming you back again soon. Thank you for the kind words about our food, especially the iftar and breakfast. We hope to see you again soon! Sincerely, Sushanth Nambiar, Cluster General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 470 评论 7.9/10 位置
  • 1,358 评论 8.6/10 房间
  • 2,785 评论 9.5/10 服务
  • 38 评论 4.8/10 上网
  • 756 评论 8.7/10 清洁度
  • 356 评论 8.6/10 早餐
  • 151 评论 9.2/10 游泳池
  • 71 评论 9.2/10 运动休闲

支持方 Trustyou

我们在附近的其他酒店

我们位于 阿布扎比 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。