卡萨布兰卡白塔索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 588 评论

卡萨布兰卡白塔索菲特酒店 - Image 1
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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 置身于卡萨布兰卡的艺术和商务区中心

  • 养生会所:索菲特酒店水疗中心 + 室内游泳池和护理室

  • L'Atelier Oriental:Moroccan-Lebanese 餐厅

  • Brasserie La Tour 供应传统的法式酒馆经典美食。

  • 令人惊叹的麦地那(就在酒店附近)、哈桑二世清真寺和海洋景观

我们的客房

酒店位置

卡萨布兰卡白塔索菲特酒店

Rue Sidi Belyout
20000 卡萨布兰卡
摩洛哥

GPS:33.597748, -7.614201

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  588 评论

TripAdvisor 评级  4.5/5  2,965 评论

卓越奖 2023

Not Sofitel-worthy

Tripadvisor 评级 1.0/5

Kai W Couples - 经 TripAdvisor 认证的评论

I don’t think I’ve ever been this disappointed in a hotel before. Coming from Sofitel Agadir, since I generally love and choose the Sofitel brand, this was a disaster. I used one of my SNU’s to an upgrade to the Opera Suite. This was nothing like on the pictures. The room was old, dated, damaged with broken locks and most of all dirty. Smudges in all objects, yellow toilets, ripped curtains, smudged bed linnen, cigarette burns in the tub, flies in the toilet, countless listed amenitites that were not available, etcetera. After 1.5 hours they finally moved me to another room. This suite was at least 30m2 smaller than the latter, but mostly important it was just as dated and damaged as the other suite. They were in no way accomodating resolutions; every effort came from me. After all, it took 3 hours of my time (exploring Casablanca) and the concierge saying ‘Well thats not a problem since there is nothing to do during Ramadan’. I think thats up to me to decide. As they had no other solutions left, my only solution was to leave the hotel. They didn’t even offer downgraded clean rooms, also denying there were any other better suites while the hotel inventory showed there were. To my surprise it was not possible to refund me fully after their lack of offering whats booked. Finally, after speaking the non-empathic manager on duty, they refunded the amount + SNU. All in all, I come in a Sofitel quite frequently, and this one has disappointed me the most and is not brand-worthy. I do not think the refund is sufficient as they wasted 3 hours of our precious time by moving so slow.

Best Experience!

Tripadvisor 评级 5.0/5

Randa A 经 TripAdvisor 认证的评论

The staff at this hotel are the highlight - they ate true gems. From Bencharki (waiter) to Aisha (Mesmen station) to Sarah (omlette station) to Mehdi (restaurant manager/breakfast entrance) - they are incredible. Super helpful, very friendly, always trying to make sure our needs are met. Thank you so much. The rooms were also beautiful, spacious, & well equipped. Room service, reception, & the cleaning team were all brilliant. Thank you for making our first trip to Morocco and our stay @ Sofitel so memorable!

Fantastic team and service from Sofitel!

Tripadvisor 评级 5.0/5

alona-london 经 TripAdvisor 认证的评论

Had a fantastic stay at Sofitel Casablanca last week of January. Everyone went the extra mile to make our stay absolutely special. Thank you! Rooms are spacious, clean with plenty of amenities. When I enquired for an iron and the ironing board, it was brought to my room within minutes! We had breakfast, lunch and evening drinks at the hotel restaurant and the choice was great! From hot meals, salads to a huge selection of deserts. Since we were a big group restaurant staff kept the bar open a little longer just for us :) We also enjoyed spa package which was absolutely brilliant. The lady who did Hammam treatment was amazing. I have never been so clean in my life haha and the masseuse Maha is a real star. Without asking she somehow knew my main pain points and did a magical job on my back and legs! I left the Spa feeling refreshed, relaxed and rejuvenated. In fact, all the ladies at the Spa made this experience so nice that I am already looking for Hammam in London! Thank you Maha and everyone at Sofitel Casablanca!

Mediocre hotel.

Tripadvisor 评级 3.0/5

NJain27 经 TripAdvisor 认证的评论

It's a nice hotel when you enter but the room is really rundown and outdated. This didn't feel like a luxury hotel. The bed is ok, not the best and there was no view from the room. The bathroom was not really welcoming... The lobby, service and breakfast were good.

Excellent service

Tripadvisor 评级 5.0/5

Nesrine H 经 TripAdvisor 认证的评论

I recently had the pleasure of organising a meeting here and it exceeded all my expectations. The meeting room was impeccably clean and beautifully decorated. The dining options were exquisite, with a diverse menu featuring delicious dishes crafted with fresh, locally sourced ingredients. The attention to detail and level of service throughout my stay were truly exceptional, making it a memorable and enjoyable experience. I highly recommend this hotel.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 166 评论 9.1/10 位置
  • 465 评论 6/10 房间
  • 664 评论 9/10 服务
  • 8 评论 0/10 上网
  • 175 评论 4.1/10 清洁度
  • 126 评论 5/10 设施
  • 124 评论 8.4/10 早餐
  • 45 评论 2.3/10 性价比

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