特拉布宗诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 523 评论

保证最优惠房价
特拉布宗诺富特酒店 - Image 1
特拉布宗诺富特酒店 - Image 2
特拉布宗诺富特酒店 - Image 3
特拉布宗诺富特酒店 - Image 4
Cumhuriyet Mah Kasustu Beldesi, Yomra Trabzon, 61000 特拉布宗, 土耳其

描述

酒店其他优惠

  • 免费无线网络、26 英寸液晶电视、沙发、办公区

  • 室内泳池、网球场、可欣赏花园景观的健身房、桑拿房

  • 土耳其和国际风味的露台餐厅、酒吧

  • 各种可承办高效活动的多功能厅

  • 距机场 6 分钟车程，距市中心 15 分钟车程

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

特拉布宗诺富特酒店

Cumhuriyet Mah Kasustu Beldesi, Yomra Trabzon
61000 特拉布宗
土耳其

GPS:40.97047, 39.837021

电话
传真 +90 462 455 90 09

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

NOVIST RESTAURANT

Contemporary, informal restaurant serving modern international cuisine as well as Turkish and Black Sea specialities.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  523 评论

TripAdvisor 评级  4.5/5  673 评论

Novotel needs to train staff about hospitality

Tripadvisor 评级 1.0/5

niraj r 经 TripAdvisor 认证的评论

If one needs to learn about 5star hospitality then this property is an institution because it teaches you everything "What not to do". No one smiles (receptionist, restaurant, room cleaning staff). I saw poor reviews related to this but thought it would have been a personal feedback but the service in this hotel is pathetic. Offcourse speaking English is not common in Trabzon but people outside in general are so nice and polite that they make an effort to help you and keep smiling and trying. To make things worse we are Vegetarians and to explain that to this 5star staff is to invite their rude stare "then why did you come here". Starts with the guy at the reception and the trainee and the bell boy (who stops in the room after getting luggage imploring you and almost threatening you for a Tip). I asked the trainee to show me an executive room and he says that we will give you the price difference and if you like it we will show you the room. The receptionist is a street smart alec who without speaking tells you that you better stay in the room that you have booked because you dont look the type who wants a sea side view. I changed to Ramada for additional 2 nights and thank god for it. Novotel needs to get their act together if they care for their brand. Why should smiling be such an arduous difficult task ???

Dear Niraj Rathi, First of all, thank you for choosing Novotel Trabzon for your stay. Comments form our guests are very important for us to help us increase the quality of our services. We would like to state that necessary training will be provided to our colleagues in line with your feedback in your comment. However, I must point out that your upgrade request was not fullfilled due to lack of availability and by the time of your arrival we had only suite rooms available which you did not want to cover the extra charges of suite room. Thank you once again for taking your valuable time and sharing your objective comments with us. Regards, M. Kiran General Manager

رائع

Tripadvisor 评级 5.0/5

rabab a 经 TripAdvisor 认证的评论

الفندق حلو ونظيف والبوفيه جدآ لذيذ والموظفه بشرى جدآ راقيه في التعامل وذوق وتتكلم لغه عربيه The hotel is nice and clean, the buffet is very tasty, and the employee, Bushra, is very sophisticated in dealing and taste, and she speaks Arabic

Dear Guest, We are happy to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team, especially Ms. Büşra.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, M. Kıran General Manager

جميل جدا

Tripadvisor 评级 5.0/5

habib a 经 TripAdvisor 认证的评论

الفندق حلو ونظيف والبوفيه جدآ لذيذ والأجمل الموظفه بشرى جدآ راقيه في التعامل ومن تركيا وبتتكلم لغه عربيه . The hotel is nice and clean, the buffet is very tasty, and the most beautiful employee is Bushra, who is very elegant in dealing and from Turkey and speaks Arabic.

Dear Guest, We are happy to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team, especially Ms. Büşra.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, M. Kıran General Manager

Bad experience

Tripadvisor 评级 1.0/5

shathaf2022 经 TripAdvisor 认证的评论

Worst experience ever , we had booked a room with three single beds and they gave us a double room with an extra bed noting that it was our request since we’ve done our reservation!! Room is very small and had no view!! Tried to contact them many times and no-one changed the beds or the room or even tried to make us satisfied!!! We surly wont look for this stay in future or deal with the tourism company “ Refan” ✖️✖️✖️

Dear Guest, welcome to novtel trabzon, you felt uncomfortable. I have to say about the subject that our hotel allocates rooms according to how your reservation was made. We do not have a room with 3 separate beds in the hotel standards.Of course, we can help you by paying the difference for sea view rooms according to availability. of course we can help Regards, M.Kıran General manager

very good

Tripadvisor 评级 4.0/5

ali a 经 TripAdvisor 认证的评论

I always stay in this hotel .The location excellent there is mall only steps from the hotel . The room is clean and all what I need is there . The breakfast very good . The staff very helpfull. safe trip for all . Ali Alkhuder from Kuwait.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murat Kıran General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 353 评论 9.4/10 位置
  • 511 评论 7.5/10 房间
  • 1,264 评论 9.1/10 服务
  • 51 评论 4/10 上网
  • 338 评论 8.8/10 清洁度
  • 316 评论 9.3/10 食物
  • 211 评论 8.5/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 特拉布宗 的所有酒店
Protection of personal data (application form) PDF
Privacy and protection of personal data PDF

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。