布达佩斯市中心美居酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 1,310 评论

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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 布达佩斯, 匈牙利

描述

酒店其他优惠

  • 位于市中心，地理位置优越

  • 全新设计的高级房

  • 客房内免费提供咖啡和茶器具

  • 酒店整个区域提供免费无线网络

  • 友好、专业的工作人员

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酒店位置

布达佩斯市中心美居酒店

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 布达佩斯
匈牙利

GPS:47.494183, 19.052557

电话
传真 +36 1 485 3111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  1,310 评论

TripAdvisor 评级  4.0/5  705 评论

A good stay.

Tripadvisor 评级 4.0/5

Voigt 经 TripAdvisor 认证的评论

This was our Lads' 19th annual trip. Our intention is to visit a different country each year. Sadly our numbers diminish with the passing years so only four of us this year. One of our requirements is rooms with twin beds - the Mercure was perfect in this regard. Also we weren't troubled by building noise although it was the weekend so that could be why. But I had requested quiet rooms if possible. Rooms were perfect although a bit warm for sleeping, even although the temperature outside was cool. Staff were great, very friendly & helpful. My only gripe was breakfast. This wasn't as good as my recent stays at Novotel & Ibis hotels. Mainly the hot dishes which weren't't regularly refreshed meaning that they dried out and looked very unappetising. There were plenty of staff clearing tables but none of them seemed to have any responsibility for making sure the hot dishes were up to scratch. Also there wasn't much for vegetarians or vegans in the way of hot dishes. I did appreciate pizza being available. Otherwise if was a very good stay.

Dear Voigt, Thank you for sharing your feedback about your recent stay with us. I am pleased to hear that our hotel was suitable for your annual trip and that the twin-bedded rooms in which you were accommodated met your needs perfectly. It is also wonderful to know that you had an overall very good stay and found our staff to be friendly and helpful. However, I apologize if the room temperature did not meet your expectations. Your comments are valuable, and we will take them into consideration to ensure a more comfortable experience for our future guests. We appreciate your input on our breakfast selection as well, as we continuously strive to enhance our guests' experience by improving the variety and quality of our offerings. Should your travels bring you back to Budapest, we would love the opportunity to welcome you for an even more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Terrible stay! Awful experience!

Tripadvisor 评级 1.0/5

funnyman007 家庭住宿 - 经 TripAdvisor 认证的评论

I am extremely disappointed with my recent stay at Mercure hotel. Not only did they mishandle my reservation, but they also subjected my wife and children to an unacceptable wait at the front desk, providing inadequate explanations for the delay. Additionally, the exorbitant parking fee I paid was unjustifiable considering the deplorable condition of the parking area, which was under construction and filled with equipment, making it extremely challenging to park and exit safely. This experience has tarnished my impression of Mercure in Budapest, and I will not be recommending it to anyone.

Dear funnyman007, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. While I am pleased that you chose us for your accommodation, it is disheartening to learn that your experience did not meet your expectations. I sincerely apologize that the check-in process took longer than expected. Providing a smooth and efficient check-in experience is a top priority for us, and we regret that we fell short of your expectation during your stay. Furthermore, I am truly sorry to hear about the challenges you encountered with parking. Guest satisfaction is paramount to us; therefore, we will carefully consider your remarks as we strive to enhance our services and ensure a consistently exceptional experience for all our guests. Should you reconsider in the future, we would love the opportunity to host you again to regain your trust in our hotel and services. Kind regards, Róbert Kovács General Manager

Perfect stay in Budapest

Tripadvisor 评级 5.0/5

RobertK2462 经 TripAdvisor 认证的评论

A big thank you for my perfect stay. I had a wonderful room and the service was also excellent. I really liked the Winestone restaurant, which offers a wide variety of local and international dishes. The cleanliness in the room and bathroom was exceptionel.

Dear RobertK2462, Let me express my heartfelt thank you for your outstanding review. I am delighted that your assigned room was convenient for you and it is also gratifying to read that our ambitious and courteous staff provided the excellent service that we strive for. I am thrilled to see your compliments concerning our restaurant as such wonderful feedback ensures all of us that we are on the right path. Last but not least, your kind words about cleanliness are also greatly appreciated. It was a pleasure having you as our guest, and we eagerly anticipate the opportunity to welcome you back to our hotel in the future! Best regards, Róbert Kovács General Manager

Building works

Tripadvisor 评级 3.0/5

garystewart409 经 TripAdvisor 认证的评论

I have stayed at this hotel before so obvious was happy with it. But this time there was a problem with builders starting work at 7am outside your window. The answer would have been to shut the Windows and turn on the air conditioning but the air conditioning is turned off to the rooms. The staff were helpful and did move us to quieter rooms which were not as bad though you could still hear the noise but it is difficult to recommend this hotel to anyone who wants to sleep beyond 7am.

Dear garystewart409, Thank you for choosing our hotel for your recent visit and for sharing your feedback with us. I truly appreciate your continued patronage and am pleased to learn that your previous experiences with us have been satisfactory. However, I apologize for any inconvenience caused by the ongoing neighboring construction works during your recent stay. While these works are beyond our control, please rest assured that we are actively keeping in contact with the responsible parties and representing the interests of our guests and the hotel. At the same time, I am pleased to note that we were able to promptly address the issue by arranging a room change, ensuring a more comfortable experience aligned with your expectations. We value your honest response and hope to have the pleasure of welcoming you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Hottest place to be!

Tripadvisor 评级 1.0/5

OnAir23092401137 Couples - 经 TripAdvisor 认证的评论

This is a hotel that prioritises profit over customer comfort and sleep. In warm weather the rooms on the top floors are unbearably hot. The company has chosen to not allow the air conditioning to work until they decide it is summer. It was 22 degrees today. Our whole weekend has been ruined by lack of sleep. Staff will flit between telling you it is broken or the truth- management won’t allow it. If you ask for a fan, they will tell you they will send one- it doesn’t arrive. You can only open the windows crack - you then have to contend with real noise from industrial bins being emptied at around 5:30 am - with the windows closed you may be able to sleep through this. Dreadful.

Dear OnAir23092401137, Thank you for taking the time to share your feedback following your recent stay at our hotel. While receiving feedback of this nature is never easy, I want to extend my sincere appreciation for sharing your thoughts with us. Guest satisfaction is of paramount importance to us, and we take all responses seriously, especially when they indicate dissatisfaction. I sincerely apologize for any discomfort you experienced due to the temperature in your room and the operation of our air-conditioning system. We acknowledge that comfort preferences vary from person to person, and I am truly sorry if you felt the temperature of your room fell below your expectations. Your remarks are valuable to us, and we will certainly consider them for future improvements as part of our ongoing commitment to exceeding our guests' expectations every day. While I wish your experience with us had been better, I genuinely hope to have the opportunity to welcome you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

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其他网络用户评价我们的酒店

  • 1,315 评论 9.6/10 位置
  • 1,128 评论 6.4/10 房间
  • 1,005 评论 8.8/10 服务
  • 12 评论 8.5/10 上网
  • 657 评论 8.1/10 早餐
  • 655 评论 3.6/10 舒适度
  • 445 评论 8.3/10 清洁度
  • 240 评论 4.8/10 设施

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