诺富特利物浦中心酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,467 评论

保证最优惠房价
诺富特利物浦中心酒店 - Image 1
诺富特利物浦中心酒店 - Image 2
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40 Hanover Street, Merseyside, L1 4LN 利物浦, 英国

描述

酒店其他优惠

  • 中心位置，毗邻利物浦一号购物中心

  • Leisure facilities including swimming pool, Sauna and gym

  • 酒店已获得绿钥匙认证

  • 距离利物浦莱姆街火车站 1.6 公里

  • 位于汉诺威街的 Q-Park 停车场为诺富特酒店客人提供 7 折优惠，需提前预订

我们的客房

酒店位置

诺富特利物浦中心酒店

40 Hanover Street, Merseyside
L1 4LN 利物浦
英国

GPS:53.403169, -2.984534

电话
传真 +44 151 702 5110

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,467 评论

TripAdvisor 评级  4.0/5  3,193 评论

Fab stay at the Novotel, Liverpool

Tripadvisor 评级 5.0/5

Lenny B 经 TripAdvisor 认证的评论

Very comfortable overnight stay with the family (8-9th Apr). Good clean room & all staff very helpful throughout our stay. Booked Dinner, Bed & Breakfast. Ltd set menu for dinner & only adults (x2) was included, not the 2 children, which wasn't expected & disappointing. However food was delicious. Kids really enjoyed the pool (1/2 hr bookings but you can stay in if Pool us not busy) & there is a Sauna too. Breakfast was fab & all you could ask for. Would definitely stay again as the hotel is also perfectly located for Liverpool 1, Albert Docks & museums. A great stay, thank you all at the Novotel 👍👍👍

Dear Lenny B, Thank you for choosing Novotel Liverpool Centre for your recent stay and for taking the time to share your feedback. We are delighted to hear that you had a comfortable overnight stay with your family and enjoyed our clean rooms and helpful staff. We appreciate your kind comments regarding the delicious food, the pool facilities, and the breakfast service. We apologize for any confusion regarding the dinner booking for children and appreciate your understanding. Your feedback is valuable to us, and we will review our processes to ensure a smoother experience for families in the future. We are glad you found the hotel's location convenient for exploring Liverpool. We look forward to welcoming you back for another great stay. Warm regards, Novotel Liverpool Centre

Be aware car park 24.00 per day.

Tripadvisor 评级 3.0/5

G5001 Couples - 经 TripAdvisor 认证的评论

The policy regarding the car park next door has changed, I stayed two nights this weekend took my ticket to reception and was told you can now only get discount if you pre book direct with the car park, I had to pay 48.00 so be aware as on Booking .com still says the hotel give you the discount, The hotel is in fantastic position but air con non existent and if u open window the noise is unbearable from the road below with revelers partying all night and police sirens until around 5 am. Breakfast is 18.00 but quality is excellent.

Dear G5001, thank you for sharing your feedback with us. We apologize for any inconvenience regarding the recent changes in the car park policy. We appreciate your understanding that discounts are now available only by pre-booking directly with the car park. We regret to hear about the discomfort caused by the noise from the road below due to the lack of air conditioning. We will address this concern with the relevant team. It's great to know that you enjoyed the excellent quality of breakfast during your stay. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for an enhanced experience. Warm regards, Novotel Liverpool Centre

Great Value

Tripadvisor 评级 5.0/5

Mike H 经 TripAdvisor 认证的评论

Great location. Good value. Convenient parking. Friendly staff. Let us check in early. Twin room had everything we needed. Not much noise considering it's a city centre hotel (although our room wasn't at the front of the hotel.) Breakfast was decent. Very pleased with our stay here!

Dear Mike H, We are delighted to hear that you had a great stay with us at Novotel Liverpool Centre. We appreciate your positive feedback on our location, value, parking, friendly staff, and breakfast. We hope to welcome you back soon. Best regards, Novotel Liverpool Centre

Good location but poor hotel

Tripadvisor 评级 1.0/5

sallymR7439VW 家庭住宿 - 经 TripAdvisor 认证的评论

Absolutely awful hotel. I’ve been an Accor member for years and this is one of the worst I have stayed at. Can’t fault the location, very central but rooms dated and dirty. The noise from the street outside is ridiculous - no way is there double glazing, you can hear drunk people shouting all night. As for the air con it’s non existent. The room was boiling hot all night and you can’t open the window due to the noise. Would hate to think what it’s like in the summer. On the day of checkout we used the pool and my daughter needed to dry her hair. No hair dryers and when we asked reception if we could go back up to our room to use the one in the room she said we’d have to pay £10 for a late checkout! It was only 12.10pm which is 10 mins past checkout. Absolute joke. They finally found a spare hair dryer and said just this once she could use it in the conference center but next time we would be charged. I can assure you there won’t be a next time.

Dear TravelingSal, Thank you for sharing your feedback with us. We are truly sorry to hear about the disappointing experience you had during your recent stay at our hotel. We sincerely apologize for the issues you encountered with the room conditions, noise disturbance, and the inconvenience regarding the hair dryer. Your comments are concerning, and we will address them with the relevant teams to ensure improvements are made. At Novotel Liverpool Centre, we strive to provide a comfortable and pleasant stay for all our guests. We appreciate your loyalty as an Accor member and regret that we fell short of meeting your expectations. Your feedback is invaluable to us as we work towards enhancing our services. We hope to have the opportunity to welcome you back in the future and demonstrate the high standards of hospitality that we are known for. Warm regards, Novotel Liverpool Centre

LEFT IN TEARS

Tripadvisor 评级 1.0/5

S5522SWnicolag 经 TripAdvisor 认证的评论

Booked a family room for myself and my daughter. No warning on website of what to expect this morning. Checked in yesterday, again, no warning of what to expect this morning. Approximately 10am, loud drilling and banging outside our room. Called reception and was told it was roadworks. Asked why there was men outside our window on a crane lift for roadworks! They sent up the General Manager who knocked twice but as the noise was so loud we didn't hear him! He came back and despite the fact that I was in tears and packing our bag to leave early, without a shower, he told ne 10am was a reasonable time for guests to experience that level of noise and inconvenience. We had to close the curtains as the workmen were right outside the window, the room was actually vibrating! I explained our circumstances to the general manager, he again told me it was a reasonable time. He did offer us a later check out, why he thought we would want to endure a further 6 hours of that noise is beyond me. Absolutely disgusted, I left in tears and my daughter left very frightened. If they had warned us that was going to happen we would have booked elsewhere. I honestly cannot understand why any hotel feels it reasonable to have workmen peering through guests windows, especially when there are young girls in there. Completely ruined the only break Mt daughter and I had been so looking forward to and needed.

Dear Nicola G, We are truly sorry to hear about the distressing experience you encountered during your stay. We sincerely apologize for the unexpected noise disturbance caused by the façade survey outside your room. Our policy is to inform guests in advance of any potential disruptions, and we deeply regret any oversight in failing to do so in this instance. Your feedback is invaluable, and we will address this issue internally to prevent similar occurrences in the future. It is never our intention to inconvenience our guests, and we understand your disappointment. We appreciate your understanding and patience. Should you decide to stay with us again, we will ensure a more comfortable and peaceful experience. Thank you for bringing this to our attention. Warm regards, Lisanne Novotel Liverpool Centre

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其他网络用户评价我们的酒店

  • 2,406 评论 9.7/10 位置
  • 2,803 评论 6.8/10 房间
  • 2,331 评论 8.4/10 服务
  • 30 评论 7.4/10 上网
  • 1,192 评论 6.3/10 清洁度
  • 1,089 评论 7/10 早餐
  • 744 评论 7.6/10 游泳池
  • 201 评论 7.7/10 运动休闲

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