宜必思迪拜阿联酋购物中心酒店 3 星

客户意见评级 (ALL 评级) 4.6/5 904 评论

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2 A Street, Opposite Mall of the Emirates, P.O Box, 283825 迪拜, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 步行几分钟即可到达阿联酋购物中心

  • 免费无线网络、私人室内停车场

  • 私人室内停车场

  • 位于艾巴莎的商业和休闲区中心

  • 距离迪拜地铁站仅几分钟路程

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酒店位置

宜必思迪拜阿联酋购物中心酒店

2 A Street, Opposite Mall of the Emirates, P.O Box
283825 迪拜
阿拉伯联合酋长国

GPS:25.116528, 55.196111

电话
传真 +971 4 382 3001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

AMICI ITALIAN RESTAURANT

Amici 意大利餐厅，适合朋友聚会。客人可以一边品尝正宗意大利美食，一边体验 Amici 在休闲风场所中展示小酒馆风情。早起的客人可在凌晨 4:00 至早 6:30 享用早餐，然后在上午 10:00 至中午 12:00 用餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  904 评论

TripAdvisor 评级  4.5/5  2,575 评论

卓越奖 2024

HOTEL THAT COULD NOT CARE LESS ABOUT ITS CUSTOMERS

Tripadvisor 评级 1.0/5

raymondx179 经 TripAdvisor 认证的评论

This is a formal complaint: on 26/04, after 12 hours flight, arrived at this hotel and it was closed due to floods that happened in dubai a week before. No one took a minute to contact me prior to my arrival, prior to my flight to let me know in advance they could not honor the booking so I could make changes in advance. no email, no call.... When arrived after 12 hours travel and a night in a plane, i found a closed hotel, with a few people wandering inside, no-one took notice of care of a client trying to understand why the hotel he booked in was closed... And then It became very clear why no one called in advance : one hotel staff told me I could move me in their sister hotel the ibis Deira. ( 20 km away on the other side of the city, same owner obviously... looks like the client is definitely the last priority...). I then complained and asked to be moved to the ibis al Barsha that is only a couple of km away, and explaining the location choice had been made for a reason, they made the arrangement... Then went to that ibis (at my own cost and after wasting another hour discussions). checked in for the same dates and paid, and gave again my loyalty card nb, yet the stay is not reflecting on my account.... I look forward a formal apology as this is not acceptable that a customer is not contacted prior to check in when the hotel has closed and cannot honor the reservation, and also, I am still to receive the credits of the due loyalty points for that stay. after 4 stays in that hotel in the last year, it shows really how they care about customers...

Worst experience with closed hotel and no communication

Tripadvisor 评级 1.0/5

samitdeb 商务住宿 - 经 TripAdvisor 认证的评论

I wanted to give it a zero or negative if possible. I booked this property solely because of attending an event at Madinat Jumairah sometimes in mid April for 4 nights. When i finally landed in Dubai today on 5th May and reached the hotel to my horror it was deserted. Then a secuty officer appeared and took me to the next door property at novotel suites - i was told both properties are closed and they are shifting the guests to one of yheor other property which is 20 km distant at Deira amd which will easily take 45 mins to an hour to reach. They explained ablut the damage due to rain and these properties were closed since mid april. While i understand that those damages,closures beyond theor control what was extremely disguisting was no prior intimation to the guests with cancellation option in which case we could have taken a cal either to take refund and book a property near the event or continue with their lroperty in that super remote place - they just left a very junior staff Zeeshan who has no clue or cant justify an action from his senior management. This is the worst experience and communication seen anyehere in a decent brand like accor - on top of this when i enquired if they will arrange for transport given i am placed in a super unfortable location when i thought i am sraying next door the staff did not respind. Extremely dissatisfied and in Singapore it calls for a criminal and penal action with hefty fines not sure if Dubai tourism will take a similar call

Disappointed

Tripadvisor 评级 2.0/5

Chris T 经 TripAdvisor 认证的评论

Disappointed! We were group of friends staying in the property and Nishadi in the front staff was rude and unhelpful! She was not even interested to listen and offer us an alternative solution to accommodate our concerns! The kind of attitude shown to us made us feel unwelcome! We stayed a night before at Ibis Al Rigga and our stay was pleasant!

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Unpleasant Service from Nishadhi

Tripadvisor 评级 1.0/5

John C 经 TripAdvisor 认证的评论

Our stay started to go downhill when we were checking-in and attended by the staff, Nishadhi who is very unhelpful and sarcastic with her responses. We shook it off as we have great plans ahead. However, for the following days that we were there, Nishadhi remains to be in rudely manner and very unaccommodating. Been staying at IBIS in different locations. IBIS MOE is not really recommended.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Amazing service

Tripadvisor 评级 5.0/5

Alexis Loren M 经 TripAdvisor 认证的评论

Amazing stay. Thanx to Khaled at the front desk for his amazing and prompt service. Keep up the good work. I will definitely be back because Ibis has been my favourite for years. The chicken and avo burger from in room dining was also very satisfying.

Dear Valued guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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其他网络用户评价我们的酒店

  • 1,362 评论 9.7/10 位置
  • 1,718 评论 6.8/10 房间
  • 4,334 评论 9.5/10 服务
  • 44 评论 5.9/10 上网
  • 854 评论 8.1/10 清洁度
  • 391 评论 9.2/10 食物
  • 383 评论 8.5/10 早餐
  • 334 评论 8.4/10 氛围

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