下龙湾诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 47 评论

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Ha Long Road, Bai Chay Ward, Vietnam, 200000 下龙市, 越南

描述

酒店其他优惠

  • “目之所及皆海景（800 米）”

  • “位于海滩通道的对面”

  • 距离阳光世界下龙湾公园和市中心仅 3 分钟车程

  • “拥有这座城市最受欢迎的室外游泳池之一”

  • “大多数客房都带阳台”

我们的客房

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酒店位置

下龙湾诺富特酒店

Ha Long Road, Bai Chay Ward, Vietnam
200000 下龙市
越南

GPS:20.951973, 107.041898

电话
传真 +84 203 3848 018

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  47 评论

TripAdvisor 评级  4.0/5  1,154 评论

We stayed for only 2 days of our 4 days it was that bad.

Tripadvisor 评级 2.0/5

MarkJacqui3931 经 TripAdvisor 认证的评论

We arrived at Novotel Ha Long bay and the staff were friendly and efficient checking us in. As we are Accor plus members they gave us an upgrade and a welcome fruit basket. When we got to the room it was dated but clean and the view overlooked the foreshore. What we should have taken note of is why there were ear plugs beside the bed. Ever night from dark till around 1-2am there is an open air night club across the road pumping out extremely load music and spotlights directed at hotel so we had to wedge a towel in the balcony door to stop it rattling and muffle some of the noise. Even then it was still so loud that the building (because of its curved shape is a receiver) is constantly reverberating. Spoke to the staff the next morning and they said there was nothing they could do apart from move us to the mountain view side of the building if we wished. The breakfast was included in our package and was typical of Novotel buffet breakfasts but bakery items were less than average, hot options were OK but limited. Had lunch and also coffee at hotel and it was quite good. Following our 2nd night of a 4 night stay, we decided to forfeit any money paid and leave and went to another Accor property in Hanoi instead.

Lovely hotel

Tripadvisor 评级 5.0/5

luxtripsvietnam Friends getaway - 经 TripAdvisor 认证的评论

Just checked out of Novotel and we had an amazing time! Great location, good beakfast. Our balcony room on the 10th F was clean with great view of the square and ocean. Kudos to Ms. Thu at the front desk, really went above and beyond to make sure we had everything we needed. Thanks for the wonderful service! We'll definitely be coming back next time.

Dear luxtrpsvietnam, Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to receive your compliments regarding the hotel's location, breakfast served at the hotel. Rest assured that we will share your comments with our team, especially Ms. Thu at the front desk. This will serve as an encouragement as we always strive to bring superior service to every client. Once again, thank you very much for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Disappointing

Tripadvisor 评级 2.0/5

tpp442016 经 TripAdvisor 认证的评论

Room OK all works fine ,Ok view out to the bay at a distance. Clean tidy hotel. Lots of buts , a little soulless. Staff unfriendly ,very unwelcoming when you can find them. The restaurant was not good at all ,lack of choice cold food uninteresting ,service uncaring. So disappointing as we stayed at the Novotel Bangkok which was brilliant a stark difference! They need a bit of training on customer service.

Dear tpp442016, Thank you for taking the time to review your recent stay with the hotel. I apologize that you did not enjoy your stay with us. We have taken your comments seriously to review our F&B service. Rest assured that we are applying the appropriate measurements and training to enhance our customer service. Many thanks again for bringing the issues to our attention and therefore giving us the chance to improve. We look forward to having a chance to better serve you in the future. Sincerely, The hotel management team

Great my trip

Tripadvisor 评级 5.0/5

Thanh H 经 TripAdvisor 认证的评论

The staffs very helpful. All of them warm welcome my family. They provided all information we need special thanks to Thu receptionist. Breakfast very good many foods to choose. The room is great view looking to the sea. My family did enjoy and sure will share others.

Dear 868thanhh, Thank you for taking time to write us such wonderful review. We are absolutely delighted to hear of your great experience with our team. We appreciate all the great comments and will share your positive feedback with the entire team, especially Ms. Thu in reception. We are sure everyone will be encouraged by your kind words to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, The hotel management team

A mixed experience

Tripadvisor 评级 3.0/5

471nguyenc 商务住宿 - 经 TripAdvisor 认证的评论

My stay at Novotel Halong Bay hotel was a mixed experience. On the positive side, the room was clean and had good water pressure. The hotel’s location was convenient, being close to Sun World, Sun Marina, and various restaurants. However, there were several areas that could be improved. The room itself appeared old, with tired bed setup and bed linen. Upon arrival, there was only one receptionist available, and the computer at the priority counter for Accor members was not functioning. The lack of lighting in the lobby, restaurant, and lobby lounge gave the hotel a closed-off atmosphere, potentially due to cost-saving measures. I also noticed staff chatting amongst themselves in the lobby lounge, rather than attending to guests. As an Accor gold member, I did not receive the standard welcome letter or amenities that I have come to expect from other Accor hotels. In conclusion, the management of Novotel Halong Bay hotel should focus on bringing the hotel up to Accor standards and enhancing the overall guest experience. With some updates and improvements, this hotel has the potential to be a top choice for visitors to Halong Bay.

Dear 471nguyenc, Thank you for taking the time to review your recent stay with the hotel. Your feedback is extremely valuable to us as we strive to improve with every stay. We greatly appreciate your comments about aspects of the areas that need updating and improvements. They are all in our plans for future renovations. We are sorry to hear about your experience in the lobby lounge and the welcome that should be there for Accor hotel members. We have taken your comments seriously and are in the process of refresh training to make sure proper service standards are delivered to our customers. Thank you again for bringing these issues to our attention and therefore giving us the opportunity to improve. We sincerely look forward to an opportunity to welcome you back and better serve you in the future. Sincerely, The hotel management team

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 87 评论 8.4/10 位置
  • 134 评论 7.9/10 房间
  • 148 评论 7.3/10 服务
  • 68 评论 5.7/10 氛围
  • 58 评论 4.9/10 舒适度
  • 49 评论 7.1/10 早餐
  • 39 评论 6.5/10 清洁度
  • 37 评论 5.3/10 设施

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