麦加渗渗泉铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 3.7/5 3,039 评论

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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 麦加, 沙特阿拉伯

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酒店其他优惠

  • 距离麦加禁寺和圣堂仅片刻路程。

  • 可欣赏圣堂、麦加禁寺、Jebel Noor（希拉山洞）等处的部分风景。

  • 宽敞的房间和套房。

  • 免费无线网络

  • 毗邻拥有巨量国际品牌的购物街。

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酒店位置

麦加渗渗泉铂尔曼酒店

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 麦加
沙特阿拉伯

GPS:21.419314, 39.824662

电话
传真 +966 12 571 5999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.7/5  3,039 评论

TripAdvisor 评级  4.0/5  3,112 评论

卓越奖 2023

four star

Tripadvisor 评级 3.0/5

senandika d 经 TripAdvisor 认证的评论

four star, they clean very good. please clean the room when the guest not in the room. their house keeping have a good attitude 👍

April 20-25 stay , room 2604

Tripadvisor 评级 5.0/5

354globetrotter365 经 TripAdvisor 认证的评论

April 20-25, room 2604 My stay is perfect from check in till check out,checked me in early & my room was upgraded; thanks to Mr Husam from guests relation; for contacting me a day before my arrival, and for his follow-up after that. Special thanks to Ms Asmahan; she did the best to choose & locate my room during check-in. My room is a newly renovated one , beautifully decorated with separate seating area , very clean & hygienic. My thanks to the housekeepers Mr Amir Sayed, Mr Sohag Mannan & Mr Muhammad Amir ; room always very clean & stuff are provided. Breakfast buffet in the lobby lounge restaurant was very good with nice and many varieties, special thanks to Mr Ashraf Mahnashy restaurant manager,thanks to Mr Muhammad Nour, Mr Shakeel & all of the team. Thanks to Ms Yaqeen from guests relation & all in the hotel for their attention, follow-up & polite attitudes.

Not recommended. A 5 star, are you sure??

Tripadvisor 评级 1.0/5

travel_tine1 经 TripAdvisor 认证的评论

You expect a group like Pullman to pull off a good experience but no. Housekeeping does not clean your rooms everyday. You have to go call them to come clean. Even on cleaning days, if they clean the bathroom, they would completely omit the bedroom area. Floors are never vacuumed, it’s dreadful to stay here for 2 weeks. Breakfast is nice, Karin Ridwan is a nice chef who changed the menu a bit since we were getting bored of it after 2 weeks. He added some fresh dishes that were enjoyable. Check out is not smooth at all, calling the bellboy to carry 8 bags took us 1 hour and 4 phone calls to the reception. We almost lost our bags when they took our bags down to -2 floor without even notifying us. The only thing enjoyable is the location, which is just a few minutes walk directly into the haram. Hajj and Umrah experience should be much better. Security is top notch though.

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location. We want to express our sincerest gratitude for your kind words towards Mr. Karin Ridwan as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. On the other hand, your concerns regarding check out, reception service, cleanliness and housekeeping service have been taken into consideration, and rest assured that our team is working on it. Please contact us in a private message to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Pullman Zamzam Makkah Hotel.

Right person for the right job

Tripadvisor 评级 4.0/5

FreeAdventurer Solo travel - 经 TripAdvisor 认证的评论

Ms.Rawabi reflects the right image of the hotel, with her attitude and passion to help and manage the customers challenges and requirements, the management has to be proud of her. Despite the complications, she can react in the right way, and calmly. The hotel is in the compound infront of the Haram ha access to the commercial compound for shopping, and it has access to the entrance Gate at the tunnel.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Ms. Rawabi as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Bad service and all staff money oriented

Tripadvisor 评级 1.0/5

GoPlaces13058207557 经 TripAdvisor 认证的评论

Staff bell boy always need money for tips. Very bad and uncomfortable. They are always asking money for tips and should be 100 sar (Saudi riyal) or more. How come this service 5 star especially near from Ka'bah haram land the people like that. Horrible

Dear Valued Guest., We would like to have the opportunity to investigate this further. Please contact us in a private message to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Pullman Zamzam Makkah Hotel.

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其他网络用户评价我们的酒店

  • 3,121 评论 9.4/10 位置
  • 5,050 评论 4/10 房间
  • 8,941 评论 8/10 服务
  • 253 评论 1.6/10 上网
  • 2,171 评论 3.2/10 清洁度
  • 1,923 评论 2.7/10 氛围
  • 1,441 评论 3/10 舒适度
  • 1,223 评论 2.9/10 设施

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