加的夫中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,335 评论

保证最优惠房价
加的夫中心诺富特酒店 - Image 1
加的夫中心诺富特酒店 - Image 2
加的夫中心诺富特酒店 - Image 3
加的夫中心诺富特酒店 - Image 4
Schooner Way, Atlantic Wharf, CF10 4RT 加的夫, 英国

描述

酒店其他优惠

  • 休闲设施包括温水游泳池、按摩浴缸、桑拿室、蒸汽房和健身房

  • 9 间可承办活动的明亮多功能厅

  • 10 间设施齐备的会议室

  • 步行 15 分钟可达千禧体育场

  • 酒店内提供安全的停车场

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

加的夫中心诺富特酒店

Schooner Way, Atlantic Wharf
CF10 4RT 加的夫
英国

GPS:51.47643, -3.167866

电话
传真 +44 29 2048 1491

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Customs Shed Cardiff

非合约照片

在诺富特酒店的 The Customs Shed 享用美味。在轻松休闲的环境中品尝各种当地和全球美食。千万不要错过我们美味的早餐，它能让您一整天都充满活力。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,335 评论

TripAdvisor 评级  4.0/5  2,931 评论

卓越奖 2024

Great place

Tripadvisor 评级 5.0/5

Escape38998744094 经 TripAdvisor 认证的评论

The stay was brilliant and the hotel was very family friendly. Our 2 year old loved the swimming pool. The customs shed was a great place for food. We were looked after by a server called Lit for our stay. He was very helpful and kept bringing strawberries for our daughter. He definitely went the extra mile to make our experience the best it could be. We would definitely recommend.

Amazing hotel with great facilities

Tripadvisor 评级 5.0/5

R6329LKclairek 经 TripAdvisor 认证的评论

Just got back from a two night stay, and wanted to say what a lovely time we had the facilities are amazing the pool and sauna was a favourite with us and all very clean. The staff were all so friendly especially the bar staff made us feel at home my daughter loved the little extras for children the activity pack and the bedtime story book, and the games area was a nice touch. A big shout out to Lit Barbara who made our mornings everytime we came down for breakfast he would greet us with a massive smile we never needed for anything breakfast was a definite 10/10 we can’t wait to come and stay again.

Great service and facilities

Tripadvisor 评级 5.0/5

GJ91FCB Solo travel - 经 TripAdvisor 认证的评论

It is a shame I only stayed one night, because it was an amazing experience. The room with a balcony was great, definitely worth the upgrade, fantastic view towards Cardiff Bay. I also want to praise the overall guest service, the breakfast and the leisure centre. The highlight was the cheerful and friendly service from Sabina during breakfast. Will definitely return!

Excellent hotel

Tripadvisor 评级 5.0/5

Lucy J 经 TripAdvisor 认证的评论

Hotel was fantastic especially for family's would definitely return The hotel decor is lovely Food and staff great Bar staff very attentive The pool opening hours are great this is a plus The rooms are comfortable and spacious with a fridge with essentials

Dear T8846BLlucyj, Thank you so much for your fantastic review! We are thrilled to hear that you had an excellent stay with us and that you found our hotel to be perfect for families. It's wonderful to know that you enjoyed our lovely decor, delicious food, and the exceptional service provided by our staff. We're delighted that our bar staff were attentive to your needs and that you appreciated the comfort and spaciousness of our rooms, along with the convenience of having essential amenities in the fridge. We're also glad to hear that you found our pool opening hours convenient. Providing a relaxing and enjoyable experience for our guests is important to us, and we're thrilled that you had a positive experience with us. Thank you for choosing to stay with us, and we can't wait to welcome you and your family back for another fantastic stay in the future! Warm regards, Trevor Fernandes Assistant General Manager.

Lovely hotel but let down by customer service.

Tripadvisor 评级 2.0/5

Alisha E 经 TripAdvisor 认证的评论

This is a lovely hotel, and it's great for kids with the pool, etc., but sadly, the staff let me down. I originally booked a family room and paid online. It was not until a few days later that I noticed that I hadn't received a confirmation email for my booking. I had screenshotted the reference number of my original booking, so called and asked if i had a reservation. I was told the reservation had been canceled, but I was only told it may have been a "glitch." I received no cancellation email. I am so glad I queried this when I did. I was then told the room I wanted to book was sold out and the more expensive option was available. So, I booked the hotel and paid the higher price, even though the cancellation wasn't my fault! We arrived at the hotel and were welcomed by staff. The hotel was very friendly and great for what we needed. Our bedroom was a good size, and the beds were comfortable. My daughter played with her toys while I put our bathroom bits away, etc. The next thing I knew, my 3-year-old daughter had half a can of beer in her hand and was calling me to tell me. One of her toys had rolled under the bed, and she had gone to find it and found an open beer instead. I checked under the bed, and the carpet was wet from the beer. I went to reception, as there were no phones in the room. I explained what my child had just found and was told, "Housekeeping are normally good". I was told a manager would come to my room to speak to us. After waiting and hearing nothing, I returned to reception and explained we were still waiting. He called someone and said they should be there now. I went back to the room, and I was met by someone I think was in charge of housekeeping. She moved the bed out of the way and said sorry, but it wasn't her fault, as she hadn't cleaned the room. I said I was more concerned about the fact that a 3-year-old had had access to alcohol. She then told me it wasn't her fault again, Apologized, and left. My eldest daughter had already left to go out, or I think I may have left entirely because no one seemed to care. I booked the hotel mainly because of the pool I had promised my daughter we would go to. The pool was clean and well-equipped, and towels were easy to find. When we left the pool, the same; lady who had vivisted our room asked if we had robes in our room (I presume what I paid extra for in my booking) I said no and she said she would send some up. We waited but needed to get some dinner, so I thought they would be there when we returned to the room, but I couldn't see them. When we packed up to leave the next day and opened the wardrobe, the robes and slippers had been put away in there, and there were only two, and we had four guests in our room, so there wasn't enough anyway, and we had no need for them by then. The breakfast was good, and there was plenty of choice for everyone. When we left, I spoke to Megan at the desk, and she was very apologetic and took some notes. I don't usually leave reviews, but it could have been a different outcome if my daughter hadn't been sensible enough not to drink what she had found, and I don't think the staff cared what had happened.

Dear alishae794, Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We truly appreciate your detailed review and are grateful for the opportunity to address the concerns you've raised. First and foremost, we sincerely apologize for the issues you encountered during your stay, particularly regarding the booking process, cleanliness of your room, and the incident involving your daughter and the open beverage container. Providing a safe and comfortable environment for our guests, especially families, is of utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. We deeply apologize for any inconvenience or discomfort caused by the handling of the situation by our staff. It's clear that we failed to respond appropriately to your concerns, and for that, we are truly sorry. Rest assured, we have already taken steps to address these issues internally to prevent similar incidents from occurring in the future. We're pleased to hear that Megan at the front desk was able to assist you and address your concerns upon check-out. Your feedback is invaluable to us as it helps us to continually improve our services and provide a better experience for our guests. Once again, we apologize for the shortcomings you experienced during your stay, and we hope that you will give us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further, please don't hesitate to contact us directly. Thank you for choosing to stay with us, and we appreciate your feedback. Warm regards, Trevor Fernandes Assistant General Manager.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 834 评论 9.1/10 位置
  • 1,640 评论 5.4/10 房间
  • 1,559 评论 8.6/10 服务
  • 14 评论 5.4/10 上网
  • 834 评论 5.4/10 舒适度
  • 723 评论 5/10 清洁度
  • 630 评论 8.3/10 游泳池
  • 614 评论 8.4/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 加的夫 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。