加的夫中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,322 评论

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加的夫中心诺富特酒店 - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT 加的夫, 英国

描述

酒店其他优惠

  • 休闲设施包括温水游泳池、按摩浴缸、桑拿室、蒸汽房和健身房

  • 9 间可承办活动的明亮多功能厅

  • 10 间设施齐备的会议室

  • 步行 15 分钟可达千禧体育场

  • 酒店内提供安全的停车场

我们的客房

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酒店位置

加的夫中心诺富特酒店

Schooner Way, Atlantic Wharf
CF10 4RT 加的夫
英国

GPS:51.47643, -3.167866

电话
传真 +44 29 2048 1491

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Customs Shed Cardiff

非合约照片

在诺富特酒店的 The Customs Shed 享用美味。在轻松休闲的环境中品尝各种当地和全球美食。千万不要错过我们美味的早餐，它能让您一整天都充满活力。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,322 评论

TripAdvisor 评级  4.0/5  2,925 评论

Excellent hotel within walking distance of the city centre and bay area

Tripadvisor 评级 5.0/5

jthomson 经 TripAdvisor 认证的评论

Excellent hotel within walking distance of the city centre and bay area. Friendly staff to greet you on check in, with plenty of car parking onsite. Rooms are very comfortable and clean, with good quality curtains/black out to ensure a good nights sleep. Public areas are spotless, and the restaurant/bar area a vibrant place to hang out. We didn't eat lunch or dinner, but did have breakfast which was of a very good quality, with plenty of choice. My only criticism is the bar area could do with chairs/sofas for those just enjoying a drink, rather than having to sit at a dining table. We visit Cardiff a lot and will definitely be returning to the Novotel!

Dear jthomson, Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay at Novotel Cardiff Centre and that you found our location convenient for exploring both the city center and the bay area. It's fantastic to know that our staff made you feel welcome upon check-in and that you appreciated the ample onsite parking. We're delighted that you found your room comfortable and clean, ensuring a good night's sleep. our feedback regarding the seating in the bar area is duly noted, and we will certainly take it into consideration for future improvements. We're so pleased to hear that you plan on returning to Novotel Cardiff Centre during your visits to Cardiff, and we can't wait to welcome you back. Best regards, Trevor Fernandes Assistant General Manager.

Nice enough and great location for the city centre

Tripadvisor 评级 4.0/5

mark g Couples - 经 TripAdvisor 认证的评论

The restaurant was nice, could do with some extra bar staff at times, but was nice to have a meal in the restaurant one evening. The hot tub and steam room need to be hotter as both were not hot. The gym was well equipped if a little on the small side. The bedroom was nice, comfy bed and well furnished. The bathroom was a little tired and despite staying several nights house keeping did not refill the shower fell which I would have expected without needing to ask. If you are looking for a cheap hotel this is worth a visit due tot eh comfy bed and location.

Dear mark g, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be in a great location and that you enjoyed your meal in the restaurant. Your comments regarding the bar staff and the temperature of the hot tub and steam room are duly noted, please be assured that we regularly monitor the temperature of the leisure facilities on hourly and this was not into our attention. .We appreciate your feedback about the gym and the bedroom, and we're pleased that you found the bed comfortable and the room well-furnished. We apologize for any inconvenience caused by the bathroom amenities not being refilled promptly during your stay. we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Best regards, Trevor Fernandes Assistant General Manager.

Great customer service

Tripadvisor 评级 5.0/5

Sadie M 经 TripAdvisor 认证的评论

We had a lovely stay. Our family came to meet us for lunch in The Customs Shed and Lit and Catia were fantastic. Lit was so helpful at breakfast for the rest of our stay. We will definitely stay again when visiting family. Great location and very convenient.

Dear Sadiem870, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Lit and Catia provided you with fantastic service during your stay at The Customs Shed. We're glad that you found the location convenient and that you enjoyed your time with family. We look forward to welcoming you back on your next visit to see family. If there's anything else we can do to make your future stays even more enjoyable. Best regards, Trevor Fernandes Assistant General Manager.

Appalling Customer Service

Tripadvisor 评级 1.0/5

Pjltrasa 经 TripAdvisor 认证的评论

We had a booking scheduled for Monday 8 - Wednesday 10 April at Novotel Cardiff Centre. However, due to the Rail Strike on Monday 8 April, we contacted Novotel and asked to adjust the booking to Tuesday 9 April - Thursday 11 April. They indicated that it would not be a problem, but the price would be increased by £55 over the 2 night period (just accommodation). Having stayed with Novotel on previous occasions and on the basis that they were not prepared to honour the original price, we cancelled the booking, despite the fact that they had plenty of availability on the Tuesday and Wednesday evenings. We feel that this is terrible customer service, in view of the circumstances being completely out of our control.

Dear Pjitrasa, Thank you for your review. we are sorry to hear about the strike which was uncertain. Please understand that we are happy to help with guest concerns in terms of changing dates but need to mind that hotels work on different booking policies when guest book the rooms. if the guest books under non refundable policy, the hotels cannot move the dates forward neither do the refund as the term and conditions are accepted by the guest before choosing the hotel. in case if guest choose flexible rate, the hotel is happy to move the dated however the pricing doesn't remain the same at the time your booking. the pricing changes, depending on the market demand and supply. on the occasion while you wanted to change the date on 09/04/2024, the demand for the rooms in Cardiff city center increased and therefore the quote was high in last minute. we want to thank you for your time for reviewing us. Best regards, Trevor Fernandes Assistant General Manager.

Lovely staff

Tripadvisor 评级 5.0/5

Shelly K 经 TripAdvisor 认证的评论

We had a lovely time at this hotel. My son enjoyed the swimming and breakfast. The staff ( Sabine and Ria) at breakfast area were really lovely and friendly. They gave little minion activity for them to do while me and my husband enjoy the meal. Both my kids enjoyed there and want to there again .

Hi Shellyk818, Thank you you so much for this great review, iti is so nice to know that you had your family had a fantastic stay with us here at The Novotel Cardiff. It is always especially nice to answer a review which mentions the staff personally, I will pass on your comments to Sabine and Ria. They are always so happy to receive comments such as yours and it really does make a difference. We very much look forward to welcoming you back. David

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其他网络用户评价我们的酒店

  • 829 评论 9.2/10 位置
  • 1,625 评论 5.5/10 房间
  • 1,558 评论 8.6/10 服务
  • 14 评论 5.4/10 上网
  • 834 评论 5.4/10 舒适度
  • 722 评论 5/10 清洁度
  • 629 评论 8.3/10 游泳池
  • 618 评论 8.3/10 早餐

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