巴勒莫中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 684 评论

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Via Mariano Stabile 112, 90139 巴勒莫, 意大利

描述

酒店其他优惠

  • 60 兆免费无线网络覆盖整个酒店

  • 欢迎您携带宠物狗入住。我们为 4 条腿的朋友准备了宠物狗站。

  • 每天供应欧陆式早餐！

  • Champions League ed Europa League in the Lobby Tv!

  • 氛围轻松的小酒馆，供应经典的西西里美食！

我们的客房

酒店位置

巴勒莫中心美居酒店

Via Mariano Stabile 112
90139 巴勒莫
意大利

GPS:38.123982, 13.360426

电话
传真 +39 091 611 6822

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Bar I'm

您可以来酒店的酒吧，和家人或朋友们一起放松休息，与同事们会面。您将会品尝到各种美味饮品、西西里葡萄酒和精酿啤酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  684 评论

TripAdvisor 评级  4.0/5  2,493 评论

Beware of the scam! You think you booked Mercure Hotel but you might sleep in an office!!!

Tripadvisor 评级 1.0/5

summersonizmir 经 TripAdvisor 认证的评论

I have been staying in many Accor hotels throughout Europe for many years both for business and leisure purposes. Unfortunately, my experience in Mercure Palermo Centro has been by far the worst. We have arrived with my family at around 20:30 to the hotel, quite tired after a drive from Catania. We were not aware of the bad surprise waiting for us. I had simply booked a room through booking.com for 2 adults + 1 child (child to stay for free). The receptionist told me that the room that I booked is called "Family Annex Room" (to be honest I did not pay any attention until that moment) and it is located in another building, 100 meters away from the main hotel building. I have rechecked my booking confirmation and also showed the staff, and there was no indication at all anywhere stating that the room I booked was going to be somewhere else. I therefore asked to stay in the main building and they said that it's possible but only if I pay a surcharge of 100 € / night! The receptionist and the manager on duty on the evening of April 8 were really not helpful at all and they said that I should solve my problem with booking.com. So, I called the customer service (it was around 21:00 and we are more tired and hungry!), I have proved that there's no indication about a different room location. After some moment, I was offered by the customer service that the hotel can offer me to stay in the "upgraded room" (which means simply a room in the main building), one night for free and the second night for 50 €. So, it went down from 200 € to 50 € but why should I pay for this? As we were really exhausted, we decided to go to this other building. This room is located in an office building, where only one floor is allocated for Mercure. The building is probably the ugliest in the center of Palermo, the lift is out dated and my 9 year old daughter was anxious all the time we used it. We have not been shown or guided about any emergency regulations such as fire exit/stairs. What would have happened in case of an emergency situation in that office building where we were left alone? We had a very bad sleep as the bed was cracking all the time and from 06:30 in the morning there was a lot of noise from the main street (Via Roma). Because of this, the next morning I went back to the reception asking that we would like to change to a room in the main building for the second night. Guess what: They said it's possible but again with a surcharge! So I was offered this room for free the previous night but they wanted to rip me off when I wanted to change the room. I refused to pay and slept in that ugly office building one more night. Thanks God my stay at this Mercure Hotel (in reality where I stayed is not a hotel!) was only for 2 nights. My whole Sicily holiday was almost perfect, with the very nice & friendly experience in a B&B in Catania but the worst part was the accommodation in Palermo. The only good part about the hotel is the location, being really central and accessible on foot to main attractions. Maybe the rooms in the main building are good but we could not enjoy!

Mercure Hotel Palermo

Tripadvisor 评级 4.0/5

Anita M 经 TripAdvisor 认证的评论

On my recent trip to Palermo I stayed for several days at this hotel. The staff at the hotel were very friendly, informative and helpful. My room was fine but could use some up-dating. A nice bar and a good restaurant on the premises are certainly a plus. Around the hotel are several restaurants, small shops (water, soft drinks), a shop selling fruits and vegetables, another shop with ready made sandwiches etc., and around the corner a store selling great cheeses, lunchmeats and olives. From the hotel it is a short walk to Teatro Massimo, great clothing and shoe shops along the way. Teatro Massimo is the start of wonderful restaurants, bars, souvenir shops, sweet shops, gelato places etc. The famous Vittorio Emanuele Street is a short walk from there. The hotel's location is great! City maps are available at the front desk.

Quite unsatisfactory

Tripadvisor 评级 3.0/5

OzTonto 经 TripAdvisor 认证的评论

Whilst there were a few positives here such as location in Palermo and my room had a nice size balcony, the negatives outweigh those. The staff attitude varied from sometimes helpful to other times just downright rude. The shower temperature interchanged from unsafely hot to extremely cold. The breakfast selection was average and overall the restaurant in the morning was quite chaotic and disorganised.

Great Stay in Palermo City Center

Tripadvisor 评级 5.0/5

nkirk6 Friends getaway - 经 TripAdvisor 认证的评论

Mercure Hotel Palermo is such a great value. The hotel is modern and up to date in a great neighborhood which is accessible to all the sites. The breakfast has something for everyone and provides a good start to your day. I was very pleased with my room which had a very comfortable bed with really nice linens. Also, the soundproofing was well done as my room was quiet at night. Martina and Valeria at the front desk were so nice and very helpful. We stayed a total of 7 nights and could not have been happier.

Good location, but terrible noisy from the street

Tripadvisor 评级 3.0/5

mihcojocaru 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel staff was great and gave us an upgrade and helped us by parking our car. It is very busy the area, so it was great that the hotel has a parking (20 euro per day). We also had a second room (104) for our mother in law and our kid but it smelled terrible so we get another one at second floor (that was better). The breakfast was okish and the coffee was good. The hotel is near the best attractions of Palermo and this is a plus.

Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff and that you appreciated the upgrade and assistance with parking. Providing excellent service is our top priority, and we are glad that we could contribute to making your stay enjoyable. We apologize for the inconvenience you encountered with the initial room (104). Please rest assured that we take your comments seriously, and we will address the issue to ensure that it does not happen again in the future. We are pleased that we were able to offer you a more satisfactory room on the second floor. Regarding breakfast, we appreciate your feedback and will take it into consideration as we continually strive to improve our offerings. We are glad to hear that our central location near Palermo's best attractions was convenient for you. We hope that you had a wonderful time exploring the city. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards,

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其他网络用户评价我们的酒店

  • 926 评论 9.3/10 位置
  • 1,091 评论 7.5/10 房间
  • 926 评论 9.1/10 服务
  • 20 评论 7.5/10 上网
  • 684 评论 8.2/10 早餐
  • 667 评论 7.3/10 舒适度
  • 380 评论 7.5/10 清洁度

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