宜必思罗托鲁瓦酒店 3 星

客户意见评级 (ALL 评级) 4.0/5 1,068 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • ALLSAFE certification

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

我们的客房

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酒店位置

宜必思罗托鲁瓦酒店

Lake End Rangiuru Street, Rangiuru Street
3010 罗托鲁瓦
新西兰

GPS:-38.13171, 176.250317

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

I- RESTAURANT

非合约照片

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,068 评论

TripAdvisor 评级  3.5/5  1,416 评论

Avoid the Rydges

Tripadvisor 评级 3.0/5

Patricia S 经 TripAdvisor 认证的评论

We ended up at The Rydges, as the Ibis was full. Boring, overpriced, and with reception staff it was often hard to understand. Breakfast boring, over-priced, and often baskets were empty. On the other hand, charging our e-car was easy. Overall: Hmph.

Frustrating stay

Tripadvisor 评级 1.0/5

Jenna G 经 TripAdvisor 认证的评论

Not much went right with our stay. Arrived at 4pm and there were a line of people waiting for rooms. Waited 2 hours for our room to be ready and just given 2 drink tickets for the inconvenience. Reading reviews during our wait says this wasn’t the first time this has happened at this location. Finally get up to “our” room, except we actually were given a key to someone else’s room - we were able to just walk on in on them. We go back to reception and get a new room. A couple of hours later we’re in our room and someone else walks into our room. We send them back to reception to get a new room and a few minutes later a manager comes up saying they needed to get us new keys. Parking was also interesting - they never told us we could park across the street during the joke of checkin and the lot was full every night. The room itself also wasn’t great - carpet was stained and lighting is not good. Very dark in the room and awkward to keep the blinds open if you have a “city view” looking into another hotel. Highly recommend finding any other hotel.

Great location but lack of hot water

Tripadvisor 评级 4.0/5

wombatdavid 经 TripAdvisor 认证的评论

We enjoyed a 3 night stay here in a renovated King room with a lake view. We could use some Accor points and save money and the rate was ok for Rotorua (nzd200 per night). You get access to the pool and spa next door at the Novotel. We got a welcome drink as silver member which we enjoyed. The room was comfy and we slept well. Only issue where I have deducted a star is hot water. It was very sporadic in the morning in the shower. We are in a geothermal area! Crazy!

Kia Ora, Thank you for choosing our hotel for your three-night stay and taking the time to share your experience. We're pleased you enjoyed the renovated King room with a lake view and took advantage of the amenities, including the pool and spa at Novotel. We appreciate your loyalty as a Silver member, and it's delightful to hear you found the room comfortable and had a good night's sleep. However, we sincerely apologize for the inconvenience you faced with the hot water. We understand the importance of a reliable hot water supply, especially in a geothermal area like Rotorua, and we are actively addressing this issue to ensure a consistent and enjoyable experience for our guests. We value your feedback, and we hope you consider staying with us again to experience the improvements firsthand.

住得很一般

客户意见评级 1.5/5

Rex 家庭住宿 - 所有已确认评论

问前台要牙刷,说没货了。早餐种类太少。总体不满意。

尊敬的 Xiaoyu L.: 感谢您分享有关您近期入住宜必思罗托鲁瓦酒店的反馈。对于没有牙刷和早餐选择有限给您带来的不便,我们深表歉意。这低于我们旨在提供的服务标准,感谢您提请我们注意。请放心,我们将与我们的团队一起解决这些问题,以确保不断改进。我们希望将来有机会为您提供更好的服务。 谨启 Edward Judd General Manager

Great hotel

Tripadvisor 评级 5.0/5

Jay B 经 TripAdvisor 认证的评论

The hotel is centrally located in Rotorua near restaurant row. It is also a good starting point to walk around and see the city. Free laundry and wi-fi. The rooms were nice and tidy. The staff at reception was great, Buffet breakfast was great.

Kia Ora, Thank you for your fantastic review! We're thrilled to learn that you enjoyed your stay at our centrally located hotel in Rotorua. It's wonderful to hear that our convenient location near the restaurant row and the city's attractions added value to your experience. We're delighted that you found our rooms tidy and appreciated the complimentary amenities like free laundry and Wi-Fi. Our team at reception is grateful for your kind words, and it's rewarding to know they contributed to your positive experience. We're also pleased that you enjoyed the buffet breakfast. We appreciate your feedback and hope to welcome you back for another great stay whenever your travels bring you to Rotorua.

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其他网络用户评价我们的酒店

  • 734 评论 9.2/10 位置
  • 1,223 评论 5.6/10 房间
  • 793 评论 7/10 服务
  • 23 评论 7.7/10 上网
  • 483 评论 5.2/10 清洁度
  • 235 评论 6.6/10 性价比
  • 229 评论 3.9/10 设施
  • 210 评论 4.7/10 早餐

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