皇后镇索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 603 评论

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8 Duke Street, PO Box 1797, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • So SPA 特色水疗中心和最先进的健身房

  • 3 间精品会议室

  • 2 家餐厅、1 个葡萄酒和爵士乐酒吧

  • 已通过安心悦界认证

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酒店位置

皇后镇索菲特酒店

8 Duke Street, PO Box 1797
9300 昆斯敦
新西兰

GPS:-45.031318, 168.658901

电话
传真 +64 3 450 0046

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  603 评论

TripAdvisor 评级  4.5/5  1,959 评论

卓越奖 2023

Sofitel Queenstown - Home Away From Home!

Tripadvisor 评级 5.0/5

funtastic123 经 TripAdvisor 认证的评论

We enjoyed staying at this hotel so much because the staff are so friendly and helpful. They go out of their way to make you feel welcome and attend to your every need. I loved it so much that I would love to live there when I retire! The staff who work in The Left Bank, Le Salon Rouge, reception and concierge service were amazing! They really make the atmosphere of the place. We have stayed at a number of Sofitel hotels and this by far is the best! Rooms were very clean and comfortable as was the bed. We ate breakfast at the Left Bank which has a great range of buffet food as well as a wide selection on the a la carte menu. Each morning we were greeted by the friendly staff who remembered our names and preferences. It was like coming down to breakfast with family. We felt very welcome. If you book a suite at the hotel, of an afternoon you can enjoy drinks and a small selection of canapes from Le Club Lounge Apero Chic menu in Le Salon Rouge between 1700-1900. This was included in our package as we booked a suite and it is also available to Platinum or Diamond Accor Plus members. The hotel is centrally located and the valet service is great. It would take only minutes for the concierge to bring out our car. It was reasonably priced at $50 per day, however, we were charged only $30 per day as a room upgrade was not available to us. (This is also part of Accor Plus Platinum membership.) I highly recommend this hotel. It really is the best!

In the Heart of the Town

Tripadvisor 评级 4.0/5

SavvyJudge Couples - 经 TripAdvisor 认证的评论

Very nice hotel with friendly staff in the heart of Queenstown. Room was large and looked out onto the town. Some mountain and limited lake views. The meals we had were good. The bike shop next door was great and access to all the restaurants and shops nice.

Bonjour Savvy Judge, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel in the heart of Queenstown. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be friendly and accommodating. It's fantastic to hear that you appreciated the spacious and the beautiful views from your room. We're glad you were able to enjoy some glimpses of the surrounding mountains and lake. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future! Kind Regards, Pradnya Lohate Front Office Manager

Exceptional Service

Tripadvisor 评级 5.0/5

kwest56 Couples - 经 TripAdvisor 认证的评论

Exceptional service from the moment you step into their fine hotel. The location is just off the center of town and a short two block walk to the gondola. Its location is central but very quiet. The service is impeccable and a special thanks to Mr Guillarme (Mr. G) in reception and Mr Nacho in the Left Bank Cafe. Our room was spacious, comfortable, and quiet. The beds were comfy and the bathroom was spectacular including the spa bathtub big enough for two. We hope to return very soon.

Bonjour Kwest, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our fine hotel and that you found our service exceptional. It brings us immense joy to know that our location, just off the center of town and a short walk to the gondola, was convenient for you. W Your kind words regarding our team members, Guillarme (Mr. G) in reception and Nacho in the Left Bank Cafe, are greatly appreciated. We will be sure to pass on your compliments to them. They will be delighted to know that their dedication to providing impeccable service made your stay memorable. We are delighted to hear that you found your room spacious, comfortable, and quiet. Our team works hard to ensure that every aspect of your accommodation exceeds your expectations, from the comfy beds to the spectacular bathroom featuring a spa bathtub big enough for two. We truly value your patronage and hope to have the pleasure of welcoming you back very soon. Should you require any assistance with your future reservations or have any special requests, please do not hesitate to contact us directly. Kind Regards, Pradnya Lohate Front Office Manager

Great location but...

Tripadvisor 评级 4.0/5

Shampeu 经 TripAdvisor 认证的评论

This hotel is in the perfect location to walk to everything in Queenstown. We reserved a Superior Spa Room. The suite was huge with a beautiful bathroom, thick towels and bathrobes, huge soaking tub (though the jets did not work), large shower with dual shower heads, nice smelling toiletries, nice slippers, coffee maker, nice tea selection, mini fridge with free, non-alcoholic drinks, a few snacks, chocolate at turn-down, two balconies, and a beautiful view. During tea time each afternoon the chef sent out absolutely delicious snack bites. We couldn’t wait for the next day to see what he would make for us. He was very creative. I do have many suggestions that would make this hotel top-notch vs. just very good: the room decor was drab and bland. The carpet and furniture were worn, the curtains were falling off the rod, the air conditioner wouldn’t stay set on our desired temperature, the lighting was poor, the bed was not comfortable, there was very little artwork, and there were very few plugs in the bedroom. We paid for a Clubroom and were told about afternoon tea from 3-5 pm but we weren’t told about happy hour. We arrived at 5pm one afternoon and were given a happy hour menu. We had no idea this was an amenity that we had already paid for in our package rate. This was irritating. One day during teatime we were offered six different teas whereas the previous two days we were only offered four. Apparently there was always six. Breakfast was included in our room rate. It was the same food items every day with very little variation (cut fruit differed). This got very boring. We could order off the menu too so one day I ordered the porridge. It was very runny. The side of smoked salmon was tasty but only included one small piece of salmon. I called the concierge one morning, looking for recommendations about an activity since ours was canceled due to weather. I had found the place online and asked her if it was a company that the hotel recommended. She said she would call the company to see if they had availability (I saw that they did online) but she never called me back. It was a waste of time to call downstairs. Little details like these unfortunately make this hotel more average than it should be, especially for a Sofitel. It really needs a facelift.

Wonderful hotel in perfect location

Tripadvisor 评级 5.0/5

Austin230 经 TripAdvisor 认证的评论

We stayed at the Sofitel for 6 nights and loved it. We hated to leave! It is perfectly situated in Queenstown to be able to walk to everything. They serve small plates and drinks from 5 to 7:00 p.m. which are delicious. The breakfasts are very good especially the eggs Benedict. And the service throughout the hotel is A+.

Bonjour / Kia Ora Austin Thank you so much for taking the time to share your experience at Sofitel Queenstown Hotel and Spa with us! We are thrilled to hear that you thoroughly enjoyed your 6-night stay at Sofitel Queenstown. It's delightful to know that our prime location made exploring Queenstown convenient for you. We're delighted that you enjoyed our evening offerings of Canapé and drinks, as well as our breakfast selections, particularly the eggs Benedict. Your compliments on our service are truly appreciated, as we strive to provide top-notch service to all our guests. We hope to have the pleasure of welcoming you back for another memorable stay whenever your travels bring you to Queenstown again! Kind Regards / Ngā mihi Pradnya Lohate Front Office Manager

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其他网络用户评价我们的酒店

  • 295 评论 9.1/10 位置
  • 391 评论 7.5/10 房间
  • 426 评论 8.4/10 服务
  • 5 评论 2.9/10 上网
  • 125 评论 7.7/10 氛围
  • 115 评论 7.2/10 早餐
  • 99 评论 6.6/10 清洁度
  • 75 评论 5.2/10 性价比

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