阿德莱德格罗夫纳美居酒店 3 星

客户意见评级 (ALL 评级) 3.8/5 3,898 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

酒店的专用楼层设有七间多功能厅,可承办 10-300 人的各类活动。客房完美地融合历史悠久的建筑、典雅迷人的氛围和最先进的技术,包括全新的"See Me Now"即时通讯系统。

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酒店位置

阿德莱德格罗夫纳美居酒店

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 阿德莱德
澳大利亚

GPS:-34.922246, 138.596574

抵达和交通

酒店服务

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酒店内
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店
酒店附近
  • 停车

早餐

非合约照片

从早上 6:30 开始,在 Federal 餐厅或通过客房服务享用美味的早餐,开启您新的一天。享用各种冷热菜肴,搭配热咖啡和各种茶饮。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  3,898 评论

TripAdvisor 评级  3.0/5  3,061 评论

A good location

Tripadvisor 评级 4.0/5

humanfoodbag Solo travel - 经 TripAdvisor 认证的评论

I chose this hotel due to its close proximity to the Adelaide Convention Centre where my conference was held. The staff were very nice. Some people might find the room to be small and the decor to be outdated, however, I thought the room was fine. Some people could be bothered by the lack of windows. I was often at the conference so it didn’t bother me. Do note, in this area of Adelaide you can often hear planes flying overhead. All in all, it was a good overall.

Good value for the CBD

Tripadvisor 评级 4.0/5

ChristineAnn_73 经 TripAdvisor 认证的评论

Yes it's an older hotel but the beds were comfortable and the room lovely and quiet, even on a Saturday night. Reception staff were pleasant and the location excellent. My only complaint is that the carpet in our room was not up to scratch and needed replacing.

Dear ChristineAnn_73, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Your remarks about the carpets have been referred to our management team for review and appropriate follow-up. Thank you for raising this concern with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney, Assistant Front Office Manager

In the heart of the city

Tripadvisor 评级 4.0/5

KBofLB 经 TripAdvisor 认证的评论

Given its city centre location our room was well insulated against external noise. The room facilities were standard if a little tired looking, especially chipped and scuffed woodwork. The staff were very helpful. A basic continental breakfast was available at a very reasonable price.

Dear KBofLB, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

No frills hotel in good location

Tripadvisor 评级 3.0/5

Honesty711 经 TripAdvisor 认证的评论

The hotel is in a good location, 5 minute walk to Rundle Mall, close to Adelaide Railway station, the tram stops (for the free CBD trams) and Adelaide Convention Centre. The staff are friendly and helpful. My issues were dealt with promptly. My room had a small window facing a wall so no view of anything. There wasn’t enough natural light in the room and hotel so it had a damp smell. The bathroom looks like it has been upgraded but the rest of the room and hotel does need an upgrade. The toilet is not well positioned and could be difficult for someone who is taller or bigger. My shower door did not shut completely. And paint was peeling in some parts of the bathroom. The used cups were not replaced each day. Some cups were chipped at the bottom which should be thrown out rather than left for customer use. The hallway to the rooms has pillars and thick carpet making it difficult to navigate the trolley cases. If you are not a fussy person then this hotel would suit. The hotel has the basics and is in a good location.

Dear Honesty711, Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you found our hotel's location convenient and our staff friendly and helpful. We apologize for the issues you encountered during your stay. Your comments are important to us as we continually strive to improve our guest experience. We have noted your feedback regarding the room's lack of natural light, damp smell, and the need for upgrades. Rest assured, we are actively working to address these issues to enhance the comfort of our guests. Additionally, we apologize for the oversight with the cups and the inconvenience caused by the layout of our hallway. Your feedback regarding these matters has been shared with our team to ensure that necessary improvements are made. We appreciate your understanding and hope that you will consider staying with us again in the future. Please feel free to contact us directly if you would like to discuss your stay further or if there is anything else we can assist you with. Best Regards, Samuel Aloisi Front Office Team leader

Stolen hairdryer from our occupied room

Tripadvisor 评级 1.0/5

dseeney17 经 TripAdvisor 认证的评论

I would not recommend this hotel at all, my hair dryer was stolen out of our occupied room, and when I contacted the front desk they said they had a dryer with a note on it in their stores that was taken out of our room when they brought it up and showed me it was not my hair dryer which I informed them, the sum-manager insisted it was mine and tried to talk my husband into accepting it, my hair dryer was nothing like the one the hotel uses so my question is why was it taken out anyway, I have contacted them a few times without any reply or explanation, I believe the cleaning staff have stolen mine and left the crapy one for me to claim, I have traveled to many many countries in the world but have never had anything happen like this before, sham it happened in Australia.

Dear dseeney17, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I understand our Front Office Manager, Todd has contacted you directly. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney, Assistant Front Office Manager

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其他网络用户评价我们的酒店

  • 2,213 评论 9.1/10 位置
  • 3,481 评论 5.2/10 房间
  • 2,422 评论 9/10 服务
  • 45 评论 6.7/10 上网
  • 1,830 评论 4.5/10 舒适度
  • 1,560 评论 4.6/10 清洁度
  • 1,314 评论 1.9/10 设施
  • 809 评论 2.9/10 氛围

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