宜必思卢森堡南部酒店 3 星

客户意见评级 (ALL 评级) 4.1/5 497 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 免费无线网络

  • 免费私人室外停车场

  • 靠近 A3/E25 高速公路,方便前往法国

  • 美式自助早餐

  • 距卢森堡市中心 10 分钟路程,距机场 20 分钟路程

我们的客房

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酒店位置

宜必思卢森堡南部酒店

Rue de Turi
L 3378 里旺吉 (LIVANGE)
卢森堡

GPS:49.532061, 6.111746

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

IBIS KITCHEN

Generous portions, an authentic, warm ambiance... In a good place for getting together.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  497 评论

TripAdvisor 评级  3.5/5  464 评论

Could be better

Tripadvisor 评级 3.0/5

castigergirl 经 TripAdvisor 认证的评论

Stayed here for 3 nights as part of a coach trip. Check in was quick ( mainly done by the coach driver). There are only 2 small lifts so waiting time can be long, no stairs to use! We asked where the stairs are as only on the 1st floor, was told we had to go outside and a member of staff would have to open a door! The room was cold on arrival but did warm up with the heater on. Twin room but beds pushed together and no room to separate them. No tea/coffee facilities, limited storage and space. Small but adequate bathroom. Shower was good, spacious and hot. Basic toiletries offered. and one towel per gest, no hand towel. Breakfast was OK, usual offerings, limited hot food but enough to have some choice, not laid out very well, with the que for coffee in the way of the cold selection. Evening meal was provided as part of our coach trip, no choice offered, salad to start, which was very nice, chicken and tinned potatoes as a main and artic roll for dessert, no water provided so had to buy drinks. Overall, disappointed as very basic, Ok for few nights, would not have wanted a longer stay.

Dear Guest, We appreciate you taking the time to share your experience with us. We're glad to hear that you found the check-in process efficient and that the shower in your room met your expectations with its spaciousness and hot water. We're also pleased that you enjoyed the salad served during your dinner. Regarding the waiting time for the lifts, we acknowledge that during peak times there may be a slight delay, but we assure you that this is to ensure the comfort and safety of all our guests. We apologize for any inconvenience caused by the room temperature upon arrival and the layout of the twin beds. While we do not offer tea/coffee facilities in the rooms, we provide a 24/7 bar service where light meals and snacks are available. Moreover, we regret to hear that the breakfast layout did not fully meet your satisfaction and appreciate your feedback on this matter. We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable stay. Warm regards. Serge Rouelle, Hotel Manager

Never again -dreadful!

Tripadvisor 评级 1.0/5

Paysatge 经 TripAdvisor 认证的评论

The good thing is that this hotel is close to the motorway and easy to find. Except that when I got there I wish I hadn't bothered. The rececption staff were indifferent to the point of rudeness. The lift had security issues which the receptionist had to explain a million times a day - and it showed. The restaurant was closed on a Sunday night (even though there were people eating when I got back from McDo}. The reception staff seem to not be aware that there are no restaurants locally on a Sunday. The breakfast was poor quality (badly cooked patisserie etc) and the staff emerged occasionally from the kitchen like frightened rabbits. The breakfast staff had the appearance of street homeless. Conclusion - a very unhappy experience and I would not stay there again even if they paid me.

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you found our hotel's location close to the motorway convenient. However, we are sorry to hear about your dissatisfaction with our reception staff and breakfast quality. We strive to provide excellent service and will address these concerns with our team to ensure improvements. Regarding the restaurant being closed on Sunday evenings, we apologize for any confusion. Our restaurant is open from Monday to Thursday, but we do offer prepared dishes at the ibis budget 24/7, and there are three other restaurants in the area. We understand that finding dining options on a Sunday can be challenging and will make sure our staff is better informed to assist guests in the future. As for the lift security issues, we appreciate your feedback and will work on improving the communication and assistance provided by our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Serge Rouelle, Hotel Manager

The worst ibis hotel

Tripadvisor 评级 1.0/5

hakanc555 家庭住宿 - 经 TripAdvisor 认证的评论

The worst ibis otel I ever seen. We arrived there at 20:00 and even that late time the room was not cleaned. We were a group and all of the rooms was same. After that they gave us different room, it seems it was cleaned but not. They make very quick and cursory !! There is no refrigarator in the room.

Dear Hakan, Thank you for taking the time to review your stay. We appreciate that you chose to stay with us but are sorry that we did not meet the high standards expected of us on this visit. While we always strive to have all rooms for our arriving guests ready, regrettably, due to high occupancy, this is not always possible. Nevertheless, we are sorry for any inconvenience and will review our procedures with the team. Moreover, we regret your room didn't meet all of your requirements and have noted your comment. We hope you will return for an improved experience in the future. Best regards, Serge Rouelle, Hotel Manager

Bad experience

Tripadvisor 评级 1.0/5

serkank999 家庭住宿 - 经 TripAdvisor 认证的评论

We are family with two little kids. When we are arrive at the Hotel, we realized that the Hotel arranged two different rooms, one was at first floor and the other one was at fourth floor. We arrived at the the hotel at around 20:30. We were a group of visitors. We realized that all rooms arranged for our groups at first floor were not cleaned and prepared. It was the worst ibis hotel which I have ever stayed.

Dear Serkan, Thank you for this review about your recent stay. We regret that your stay with us fell short of your expectations; we do provide connecting rooms for families, upon request. Please let us know of any requirements for your next visit. We are also sorry that our usual high standards were not upheld. We always encourage all our guests to contact our reception team at any time with any concerns you may have and they will be glad to take immediate action. Nonetheless, we have passed this information to the head of housekeeping for review and action. We hope you will consider staying with us again in the future. Best regards, Serge Rouelle, Hotel Manager

A hotel as it should be

Tripadvisor 评级 4.0/5

hhbafr Couples - 经 TripAdvisor 认证的评论

This Ibis Hotel is Ibis almost at its best. Comfortable beds, a spacious table and a spacious bathroom. Only problem I had.: The pillow was too wabbly for my head which therefore did not find a good support. Also: why not put 2 chairs in the room. why oblige the second person to sit on the bed? There is enough space for a second chair..

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其他网络用户评价我们的酒店

  • 219 评论 6.7/10 位置
  • 386 评论 6/10 房间
  • 274 评论 7.8/10 服务
  • 14 评论 5.9/10 上网
  • 174 评论 4.4/10 早餐
  • 167 评论 5.9/10 清洁度
  • 106 评论 5.2/10 食物
  • 49 评论 3/10 设施

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