沙努尔美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 261 评论

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Jalan Mertasari, Sanur,, Bali, Indonesia, 80228 丹帕沙, 印度尼西亚

描述

酒店其他优惠

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

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酒店位置

沙努尔美居度假酒店

Jalan Mertasari, Sanur,, Bali, Indonesia
80228 丹帕沙
印度尼西亚

GPS:-8.710925, 115.25405

电话
传真 +62 361 287303

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  261 评论

TripAdvisor 评级  4.0/5  3,107 评论

卓越奖 2023

Nice lodge style hotel at beach in Sanur, a treat!

Tripadvisor 评级 5.0/5

franss646 Solo travel - 经 TripAdvisor 认证的评论

Very nice resort style hotel at the beach in Sanur. Lodge or bungalow style, not flashy but relaxed, very friendly staff and great services all around. Good rooms with balcony or terrace, biggest breakfast I ever saw, and all that at very reasonable prices. Will certainly return

Dear Frans S, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your wonderful feedback.We're delighted to hear that you enjoyed your stay at our resort.We take pride in providing a relaxed atmosphere, friendly staff, and excellent services. It's fantastic to know that you found our rooms comfortable, the breakfast satisfying, and our prices reasonable. Frans S, we hope your warm recollections of Mercure Sanur will always be a lasting connection and you will always have a home here in "peace of breze" when in need, where we will continue to exceed your expectations. Nothing would bring us greater joy than to welcome you back when your heart desires. With Kindest Regards, Dayu Purba Guest Experience Manager

Average to above average experience

Tripadvisor 评级 3.0/5

Wanderer62771114344 经 TripAdvisor 认证的评论

We stayed for 9 nights Food and restaurant was good, however some improvements could be made ie checking meals were ok or if you wanted another drink. Laundry was late and not done on time. Towels were collected but not replaced 1 day, meaning we had to ask for same new towels. Generally staff were friendly. We found Yogi (front house manager) very good with sorted out issues and was appreciated of feedback we gave.

Dear Wanderer62771114344, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food and restaurant experience during your 9-night stay. We apologize for any inconvenience caused by the lapses in service regarding meal checks, drink refills, laundry timing, and towel replacements. Your comments are valuable to us, and we will address these areas to ensure a smoother experience for our guests in the future. We appreciate your kind words regarding our Duty Manager Yogi, in resolving issues promptly, who I know will be inspired knowing you appreciate his care. It is our greatest ambition to completely reverse your recent experience with a future visit and regain the initial confidence you once possessed. I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager

horrible

Tripadvisor 评级 1.0/5

Alicia B 经 TripAdvisor 认证的评论

The impression of the building is old, like faded glory. Its very bad maintained. The furniture is worn out, and alot of stuff in the rooms is broken. Its most dirty and smelly. In the bathrooms the water raises all the time because of clogged drains. And there are alot of small ants in the shower, and washing sink. Often the swimming pool is occupied because its hired to a company from outside to teach swimming classes. So aa a hotel guest most of the time you are not able to swim. Breakfast is oke if you stay for a few days, but longer than a week its boring, because they offer exactly the same food every day. The theme dinners are horrible; they have the worst cook you can imagine. The friendly smiles from the staff are fake. They don’t care at all. The way they send cats and dogs away is horrible. I was shocked witnessing their behaviour. They are animal torturers! Its a long distance from the reception to the beach. If you have difficulties walking you better not take this hotel. Also…the reception is only reachable by high stairs or a steep slope. The only pretty thing is the garden: its well maintained by the gardeners. But as you don’t sleep or rest in the garden not adding much to your stay. So all of this means the price of the rooms is way too expensive, its no value for your money. In short this hotel is a nightmare, ripe for demolution, and should be build up again.

Dear Alicia B, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret that the condition of our facilities did not meet your expectations. Your concerns regarding the maintenance, cleanliness, and functionality of our rooms and amenities have been duly noted. We are actively working to address these issues and improve our standards to ensure a more pleasant experience for our guests. Our team is renowned for its hospitality and attentive service, and we often receive appreciation for it. However, your comments have highlighted areas where we need to enhance and refine our services. We sincerely appreciate the feedback you have provided. Regarding animals, please rest assured, any animals found on the property are handled with care and sent to appropriate shelters for adoption or to be cared for. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We value your feedback and hope to have the opportunity to welcoming you back for more enjoyable experiences and Im personally more than happy to asssit for your special arrangement. With Kindest Regards, Dayu Purba Guest Experience Manager

Mercure weekend getaway

Tripadvisor 评级 5.0/5

DaveOppedisano 经 TripAdvisor 认证的评论

Great resort. We stayed in a standard rooom and the quality was what I expect from a Mercure hotel. There are choices for breakfast buffet and accomodate for dairy free milk options. Air con in room was AMAZING!! The walking track on resort takes you all the way into town if you can deal with the heat

Dear David Oppedisano, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your kind feedback and leave us with excellent ratting. We're thrilled to hear that you enjoyed your stay at our resort and that our standard room met your expectations. We strive to provide our guests with a comfortable and enjoyable experience, so it's wonderful to know that our amenities, including the air conditioning in the room, contributed to your satisfaction. We're also delighted that you appreciated our breakfast buffet options, including our accommodation of dairy-free milk choices. We understand the importance of catering to dietary needs and preferences, and we're glad we could meet your requirements. It's fantastic to hear that you took advantage of our walking track, which offers both convenience and a chance to explore the area. We hope you had a great time exploring the route into town, even in the heat. Once again, thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Honestly, not great :(

Tripadvisor 评级 3.0/5

Hayley C Couples - 经 TripAdvisor 认证的评论

This hotel is pretty average and certainly not 4* - please check photos for confirmation of this! Very tired and in desperate need of an upgrade, particularly the rooms. The pools are nice but not massive however there always seemed to be sunbeds and towels available. We were there for two weeks in March 2024 celebrating our honeymoon and my 40th birthday and emailed the hotel to let them know, we received a lovely email back confirming the details would be noted on file. No extra touches received which I think is pretty poor for a chain as large as Mercure. Our room was located in the worst possible spot, right at the very back so no beach or pool views for us. Instead we overlooked the tennis court which was full of loud youths each evening so we never spent anytime on our balcony. The food & drink in resort is bland and overpriced. There are loads of restaurants in Sanur only a stone’s throw away offering much tastier, reasonably priced dining. I would NOT encourage anyone to dine within. We visited other areas and would highly recommend Nusa Lembongan. So peaceful, unspoilt and the accommodation (Ketut Losmen Bungalows) was amazing, at a fraction of the cost! Do your research and book in with accommodation that people actually recommend! Bali is beautiful and we hope to return but certainly not to Mercure!

Dear Hayley G, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for falling short of your expectations and for any inconvenience you experienced during your special celebration. We upgraded your room to our executive room, however, we regret to hear that the condition of our rooms did not meet your expectations. We understand the importance of special occasions and apologize for not providing extra touches for your honeymoon. We were honored to surprise you on your departure date as it coincided with your birthday. Thank you for bringing this to our attention. Your feedback is essential in helping us improve and enhance the guest experience. It is our greatest ambition to completely reverse your recent experience with a future visit and regain the initial confidence you once possessed. If this could be a possibility, I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager

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其他网络用户评价我们的酒店

  • 574 评论 9.5/10 位置
  • 984 评论 7.7/10 房间
  • 1,194 评论 9.2/10 服务
  • 18 评论 8.3/10 上网
  • 603 评论 8.5/10 食物
  • 542 评论 8/10 清洁度
  • 481 评论 9.2/10 沙滩
  • 366 评论 7.8/10 早餐

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