弗赖堡音乐厅诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,706 评论

弗赖堡音乐厅诺富特酒店 - Image 1
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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 酒店获得 SGS FRESENIUS 的"安心悦界"认证。

  • 从酒店步行 5 分钟即可到达美丽的老城区和当地景点

  • 室内温水游泳池。很遗憾,桑拿房因技术原因关闭。

  • 家庭优惠、家庭房和 2 间主题房:音乐和黑森林房

  • 远足前往黑森林、欧洲公园、瑞士和法国

我们的客房

酒店位置

弗赖堡音乐厅诺富特酒店

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
德国

GPS:47.995369, 7.841306

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,706 评论

TripAdvisor 评级  4.0/5  2,176 评论

Average hotel, good location

Tripadvisor 评级 3.0/5

BladeRRE 经 TripAdvisor 认证的评论

Ageing 1990s style hotel in a central location. Hotel staff excellent. Rooms are dated and lack modern facilities you expect as standard No safe, only 1 spare plug socket, no sockets by bed. No USB sockets. No clothes storage drawers only wardrobe with single shelf high up. Parking expensive Worst was breakfast at €27 per person, really ??? Cleanliness of hotel is very good. Room was rear facing into a service area, very noisy early morning with rubbish collection and deliveries Will not stay here on next visit to Freiburg, too many better options. Location is main selling point. Hotel needs to up its game.

ANOTHER NICE STAY

Tripadvisor 评级 5.0/5

Jacques P 经 TripAdvisor 认证的评论

Always nice to be back, lots of lobby refurbishment were done! Always nice warm welcome by the staff Hotel is not the youngest but clean and sharp I love the Black-forest atmosphere, rooms are wide and practical Great Bar staff always ready for a chat and good service!

Nice stay in Freiburg

Tripadvisor 评级 4.0/5

Sukimeow Couples - 经 TripAdvisor 认证的评论

This hotel is located a very short walk to the old town and convenient to the Christmas Markets. Room was adequate with the usual amenities. Pool and sauna were a nice addition after a day of walking around town. Very poor wifi but it was free. Not a great experience, not a bad experience. Hotel is OK. Staff was very friendly and helpful. Would stay again. Freiburg old town is very beautiful, the architecture, that is. Christmas Markets not that good.

Poor service

Tripadvisor 评级 2.0/5

grantOz22 经 TripAdvisor 认证的评论

Not impressed. Twice in two weeks I sent an email asking if offices or work places would be available for online meetings. I never received a response to either email. Poor conduct from an international hotel chain. When we arrived internet not working. We were promised it would be fixed in two hours. Four hours later when still not working, was told it would be available in 30 minutes. When pressed for reassurance that it would be available, we were told it wouldn't be fixed today. I have two international online meetings, one at 2300 and another at 0600. When we expressed our dissatisfaction from a hotel chain which caters for businessmen, we were hung up on. Not impressed!

Dear Grant S. Thank you for taking the time to share your feedback. We are sorry to hear that your experience at Novotel Freiburg am Konzerthaus did not live up to your expectations. At Novotel, we strive to provide an enjoyable and satisfactory experience for all of our guests. Offering the best in service and hospitality is our highest priority and we apologize if we did not meet this standard during your stay with us. We take customer satisfaction very seriously and appreciate constructive feedback from our guests as it helps us to improve our services in the future. We also couldn't find a reservation in our System matching your name. That's why we would appreciate if you could send us your complaint via e-mail at our house e-mail adress h5383@accor.com. We hope you will give us the chance to make your stay a great one in the future. Thank you again for taking the time to provide us with your valuable feedback. Sincerely Your Novotel Team

Poor experience.

Tripadvisor 评级 2.0/5

Iva B 经 TripAdvisor 认证的评论

No enough parking places and expensive. We had to find parking place on public street sice parking was full. Slow internet connection for free 256KB/s. In year 2023 ??? No power socket near bed. Only average room equipment.

Dear 892ivab, I am very sorry that we failed to meet your expectations and if something went wrong. Please accept my apologies for any inconveniences caused. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Christian Löffler, General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,446 评论 9.4/10 位置
  • 1,675 评论 6.4/10 房间
  • 1,336 评论 7.3/10 服务
  • 39 评论 7/10 上网
  • 977 评论 8.3/10 早餐
  • 601 评论 6.2/10 清洁度
  • 458 评论 3.5/10 氛围
  • 377 评论 3.6/10 性价比

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