维也纳火车西站美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,515 评论

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Felberstrasse 4, 1150 维也纳, 奥地利

描述

酒店其他优惠

  • 地处维也纳的中心位置，公共交通网络非常发达

  • 供应丰富多样的自助早餐

  • Westside 餐厅供应现代国际美食

  • 6 间会议室，可筹办个性化活动

  • 酒店内停车场，设有 52 个停车位

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酒店位置

维也纳火车西站美居酒店

Felberstrasse 4
1150 维也纳
奥地利

GPS:48.198155, 16.337507

电话
传真 +43 1 98111930

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WESTSIDE

都市生活与现代工业风格在 Westside 餐厅邂逅。餐厅将传统奥地利美食和国际经典菜肴巧妙融合，确保为您带来满足各种口味的用餐体验。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,515 评论

TripAdvisor 评级  3.5/5  1,418 评论

Disappointing

Tripadvisor 评级 3.0/5

Jean_PierreG6 商务住宿 - 经 TripAdvisor 认证的评论

Despite its good location and cleanliness, this hotel is disappointing for a 4* rated establishment. The wifi is awfully slow and unstable and nearly 7€ per day are requested to gain access a premium, and presumably better, service. There is also no chair, just a stool and no way to make a coffee or a tea.

Hotel is on but it's not a 4 star

Tripadvisor 评级 3.0/5

jamieba32 Couples - 经 TripAdvisor 认证的评论

Room and bathroom are dated. It looks like it's not had any upgrade since the 80s or 90s. Bed and pillow was fine and reception area is quite nice so no complaints there. It was also one of the best value hotels in the city. However like the Mercure chain as a whole they are very up and down. Most in Europe claim to be 4 star. Some feel very much more like a 3 star. Eg , Brighton and this one. Id love to give the review a 4 Star review and if it was advertised as a 3 star hotel then I would. However as it is meant to be a 4 star and I don't agree with this rating I can only give It a 3 star review. If you are on a budget stay here as it's great value. If you are expecting a 4 star hotel go somewhere else.

Dear jamieba32, Thank you very much for your visit and for taking the time to review your stay with us. We are very sorry that your room did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Vienna

Tripadvisor 评级 4.0/5

Kimma15 经 TripAdvisor 认证的评论

The hotel was very near to transport links, local train station, tram& underground. Could walk to museums, Palace, Civic Hall, Theatres plus shops 15-20 mins. Lots of places to have coffee & cake. Breakfast - a lot of choice, plenty of variety. Reception staff friendly. Got a free drink on arrival. Slight drawbacks on arrival informed electrics had gone down so couldn’t have key for room, reception staff had to escort every time. Finally got key the night before we left. Didn’t find their Wi-Fi very good, couldn’t access anything on my IPhone. Better with own data ? Would have been helpful to know that there were four hotels with same name in the city as we initially went to one further across the other side of the city. Otherwise enjoyable stay.

Lovely hotel stay

Tripadvisor 评级 4.0/5

226suej226 Couples - 经 TripAdvisor 认证的评论

This hotel is in a great location. Very comfortable bed and pillow. Only downside of the room was the shower head, if it’s facing the screen it leaks beneath soaking the floor. Just make sure the head is facing the wall more. Breakfast was good, all fresh looking and plenty of choice. We booked as part of a package and agree that €24 is high for breakfast. We arrived back around 22.00 one evening after a long day out to find the fire alarm was ringing. The staff didn’t know what they were doing and just let people carry on milling around and also bar staff still serving. Hopefully now all getting trained on fire procedures! Note, we got a taxi from the airport, it cost nearly €70!!! The airport bus was a fraction of the price.

Would not recommend.

Tripadvisor 评级 2.0/5

718ldh 经 TripAdvisor 认证的评论

I personally wouldn’t recommend this hotel, although it’s not in a bad location, that’s about all it has going for it. We arrived half an hour before the check in time, and was told our room was ready but would have to pay €30 to get the key, so for the sake of 30 minutes, we just waited. The hotel itself is very dated, the rooms are dark and gloomy. The bed is quite possible one of the most uncomfortable I have ever used, and you initially only get 1 pillow which was very thin, I did get a couple more from reception, which were better quality. The shower in the bathroom, if you’re any taller than 5ft 8-9, you are not getting underneath it. The breakfast is charged at €24 a person, which is outrageous, use the good location to go and find yourself a much better, and better value breakfast elsewhere! There is a reason the restaurant is ALWAYS empty. Would I recommend this hotel, absolutely not, the location is good, but that can be said about anywhere in Vienna, it’s not a huge place and the public transport systems are very good and you can get practically anywhere in minutes.

Dear 718ldh, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the hotel, the room and the breakfast did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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其他网络用户评价我们的酒店

  • 1,463 评论 9.4/10 位置
  • 1,609 评论 5.1/10 房间
  • 1,267 评论 8.3/10 服务
  • 31 评论 8.8/10 上网
  • 747 评论 3.9/10 舒适度
  • 723 评论 7.9/10 早餐
  • 606 评论 7.5/10 清洁度
  • 448 评论 3.9/10 氛围

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