昆斯敦湖畔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 4,284 评论

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Cnr Earl St and Marine Parade, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 距酒吧餐厅和购物区仅数步之遥

  • 无线网络、办公区、可收看付费电影的液晶电视

  • 现代美食、新鲜的当地特色美食

  • 可灵活调整的明亮场所，可承办高效活动

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酒店位置

昆斯敦湖畔诺富特酒店

Cnr Earl St and Marine Parade
9300 昆斯敦
新西兰

GPS:-45.033729, 168.661759

电话
传真 +64 3 442 7469

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  4,284 评论

TripAdvisor 评级  4.0/5  3,965 评论

卓越奖 2023

Needs a refit/update

Tripadvisor 评级 3.0/5

Jo T 经 TripAdvisor 认证的评论

We stayed here for 4 nights. While the rooms were very clean they were also old, tired and well worn. Our bathroom basin had a very large crack in it, and so, while it was still completely functional, it didn't look so great. The carpets and curtains are worn and dated. The beds were huge (could be queens instead of kings and have a little more space in the rooms?) and reasonably comfortable. You pay for the location, not the quality of the rooms. Quite expensive for what we got. The staff on the other hand were exceptional. All of the staff. From the front desk, to the cleaning staff. All were super friendly, professional and very efficient. Absolute credit to the hotel. The location is fantastic and close to everything. We could walk to the gondola/luge in 15 mins. A couple of places we found to eat that we really liked.... Yonder (we had breakfast there, but they did other meals too), Fergburger and hands down the best place was Ferg Bar. Had amazing food, great staff and really cool atmosphere. Good breakfast, and coffee too. Patagonia for hot chocolate and ice cream. Avoid Erics fish and chips, that is a food truck across from the Novotel. Very ordinary fish and chips, and not worth what you pay. Go to the pub in Arrowtown for excellent fish and chips. Although I'm sure there are plenty of places you could find fish and chips within walking distance of the hotel.

Dear Andy Thanks for the informative review - we appreciate your feedback. The hotel is due for refurbishment and we as management are working with the owners of the hotel to finalise designs for this work which hopefully will happen in the not too distant future. Our role in the meantime is to try to present the hotel in a clean and tidy fashion and to have great staff - we try hard to achieve this and in most cases I think we do pretty well. We have replaced a number of carpets recently, replaced all the beds, tidied up the lounge area, replaced 2 or the 3 lifts with the 3rd starting next week, replaced the WIFI system and we are currently repainting a number of rooms - our aim is to keep doing what we need to until such time as our major refurbishment project - this will be extensive and will change the experience our guests get totally. We are very excited to get going on this work and being able to have the very best location, great staff AND an upgraded facility. It is through comments such as yours that we can focus on what we want to deliver and get the owners to commit to the works. regards Jim Moore General Manager

Greatly Disappointed, Poor Management

Tripadvisor 评级 1.0/5

Curiosity68500397874 经 TripAdvisor 认证的评论

Avoid this hotel at all costs. They will charge you for food or services you have not availed of. I filed a complaint to the NZ Commerce Commission as a breach of the NZ Fair Trading Law. The old outdated and run-down rooms, facilities, and halls are not worth the money you paid for. This is the result of poor management. When you complain, nothing happens. This organisation has a bad culture that is unsuited to the business climate in New Zealand. If you or a family member ended up being the next victim, it would be unfortunate. Very outrageous conduct by management and staff.

Dear Curiosity68500397874 As mentioned when you made contact with me I have the right of response to this review to allow context. Anyone reading this should be aware that: 1 The reviewer is correct a charge for 1 burger ($36) went to their account in error 2 Immediately it was agreed that the charge was wrong and a correction was made 3 On check out the guest started yelling and filming our team and causing some disruption 4 The guest claimed they missed their taxi to the airport due to this confrontation and it was agreed that we would pay for this Following this the guest wrote to me and offered to accept a payment of $5000 to settle his complaint or he would take a complaint to the Commerce Commission and the NZ Police - I refused to accept such a ridiculous demand and to be threatened in this way. He then said he would accept a full refund of $1160 which again I felt uncomfortable with and refused. He has threatened legal action and I have suggested he take whatever action he desires - it appears that he has fallen back on writing Tripadvisor reviews. We maintain that we credited the charge that was identified as incorrect immediately and offered to pay the taxi that was missed and may have done more if the guest had been reasonable. Hopefully this gives some context to this review. Jim Moore General Manager

Great staff great location. Scalding showers and groups of people slamming doors all night.

Tripadvisor 评级 2.0/5

Simon B 经 TripAdvisor 认证的评论

Had problems. Was promise email by Claire at reception but no email received after 2 weeks. The hotel also have deals with lots of group operators and therefor these groups will be banging on your door all all times of the evening when they get the wrong room number.

Dear O1104kxsimonb Thanks for your comments and feedback - it is disappointing that other guests knocked on your room door in error - with 273 rooms it would be impossible for us to be able to stop this. We do not normally have issues with hot water and so I will follow up with our Engineer to see if there have been issues of any sort that need to be fixed - we occasionally can get a comment but would normally be the result of a fault in a valve or similar which should then be able to be fixed. I will follow up with Claire to see what the issues were and get someone to come back to you - I am sorry I have been away on leave for the last 3 weeks so am only just seeing this now regards Jim Moore General Manager

More Of Residential Stay

Tripadvisor 评级 4.0/5

GundaBoy Friends getaway - 经 TripAdvisor 认证的评论

Fantastic hotel by Lake Whakatipu. It was my friend's 60th Birthday. The hotel arranged for us the Rose Garden. The Bar with a garden & lake view. The staff was outstanding. The finger food was Kiwi style. The Novotel Queenstown is smaller than its brother's in Asia

Dear GundaBoy Thanks for your comments - sounds like you had a good stay and enjoyed your time in Queenstown. Regards Jim Moore General Manager

Perfect lakeside location with Remarkable views

Tripadvisor 评级 5.0/5

JMR926 经 TripAdvisor 认证的评论

The Novotel Queenstown Lakeside is perfectly located on the shores of Lake Wakatipu and closeby to cafes, fine dining restaurants, bars and retail stores. The lakeside, green space and walkway to Queenstown Botanical Gardens are all located at the doorstep of the Novotel. The hotel rooms are slightly dated, but comfortable. The hotel facilities include a restaurant, informal lounge area, bar and outdoor garden dining. The customer service could not be faulted. Would recommend requesting a lakeview room with a balcony to take in the spectacular views of the Remarkables.

Dear JMR926 Thanks for your feedback - great to hear that you enjoyed the experience. We hope to see you again in the not too distant future Regards Jim Moore General Manager

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其他网络用户评价我们的酒店

  • 2,300 评论 9.4/10 位置
  • 2,347 评论 5.9/10 房间
  • 2,321 评论 8.7/10 服务
  • 29 评论 4.6/10 上网
  • 878 评论 5.2/10 舒适度
  • 735 评论 5.8/10 清洁度
  • 624 评论 7.4/10 早餐
  • 617 评论 4.6/10 设施

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