描述
安心悦界(ALLSAFE)认可酒店
酒店其他优惠
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安心悦界认证酒店
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全天候提供饮料和菜肴的套房送餐服务
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免费无线网络、可收看部分天空频道的纯平电视
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30 平方米(323 平方英尺)的套房,配备小厨房以及茶和咖啡器具
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位于柏林中心,靠近商业区和文化中心
我们的客房
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酒店位置
柏林市波茨坦广场诺富特套房酒店
Anhalter Strasse 2
10963 柏林
德国
GPS:52.504619, 13.383228
抵达和交通
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ANHALTER BAHNHOF
公共汽车站
访问: 100 m / 0.06 mi 2 min walk
POTSDAMER PLATZ
火车站
访问: 700 m / 0.43 mi 10 min walk / 2 min drive
HAUPTBAHNHOF
火车站
访问: 3.5 km / 2.17 mi
TEMPELHOFER DAMM
高速公路出口
访问: 4.5 km / 2.8 mi 15 min drive
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TEMPODROM
歌剧院/交响乐厅/音乐厅
访问: 300 m / 0.19 mi 5 min walk
CHECKPOINT CHARLIE
博物馆
访问: 600 m / 0.37 mi 10 min walk / 2 min drive
SPIELBANK BERLIN
赌场
访问: 700 m / 0.43 mi 10 min walk / 2 min drive
CINEMAXX
电影院区
访问: 700 m / 0.43 mi 10 min walk / 2 min drive
SONY CENTER
旅游胜地
访问: 800 m / 0.5 mi 10 min walk / 2 min drive
PHILHARMONIE
歌剧院/交响乐厅/音乐厅
访问: 1 km / 0.62 mi 13 min walk / 2 min drive
BRANDENBURGER TOR
历史建筑
访问: 1.5 km / 0.93 mi 15 min walk / 5 min drive
GENDARMENMARKT
历史建筑
访问: 1.5 km / 0.93 mi 15 min walk / 5 min drive
REICHSTAG
历史建筑
访问: 2 km / 1.24 mi 15 min walk / 5 min drive
MUSEUMSINSEL
博物馆
访问: 2.5 km / 1.55 mi 10 min drive
ZOO AQUARIUM
水族馆
访问: 3.5 km / 2.17 mi 15 min drive
BOTANISCHER GARTEN
植物园
访问: 3.5 km / 2.17 mi 15 min drive
ZOOLOGISCHER GARTEN
动物园
访问: 3.5 km / 2.17 mi 15 min drive
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TIERGARTEN
树林/森林
访问: 1.5 km / 0.93 mi 20 min walk / 5 min drive
SPREE
河
访问: 2 km / 1.24 mi 10 min drive
NEUER SEE TIERGARTEN
湖
访问: 3 km / 1.86 mi 15 min drive
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POTSDAMER PLATZ
购物中心/商场
访问: 700 m / 0.43 mi 10 min walk / 2 min drive
POTSDAMER PLATZ
饭店和咖啡厅区
访问: 700 m / 0.43 mi 10 min walk / 2 min drive
FRIEDRICHSTRASSE
购物区
访问: 1 km / 0.62 mi 10 min walk / 2 min drive
KREUZBERG
饭店和咖啡厅区
访问: 3 km / 1.86 mi 15 min drive
KURFUERSTENDAMM
购物区
访问: 3.5 km / 2.17 mi 15 min drive
PRENZLAUER BERG
饭店和咖啡厅区
访问: 6 km / 3.73 mi 20 min drive
FRIEDRICHSHAIN
饭店和咖啡厅区
访问: 6 km / 3.73 mi 20 min drive
酒店服务
从 办理登记入住手续 - 从 办理退房手续
- 停车
- 欢迎宠物
- 轮椅可通行
- 无限网络
- 空调
- 早餐
- 酒吧
- 100% 无烟酒店
- 客房服务
4 ELEMENTS
靠在舒适无比的座椅上,畅想一下游遍五大洲的宏伟计划,活出你的激情。我们提供超过 65 种精选饮料供你选择,让你在闲暇时间将旅行计划付诸实践。
2 早餐
我们的客人评论
Great experience
Tripadvisor 评级 5.0/5
fscholar 经 TripAdvisor 认证的评论
Dear fscholar, We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin
Disappointing
Tripadvisor 评级 1.0/5
Anniebeth1979 经 TripAdvisor 认证的评论
Dear Anniebeth1979, Thank you very much for your feedback on your visit to the Novotel Suites Berlin City Potsdamer Platz and we are very sorry that we could not meet your expectations. This should not have happened like this. Your feedback is crucial in helping us improve, and we hope to regain your trust in the future. We understand the inconvenience with the baggage, but unfortunately, the size of our storage room does not allow us to place all the luggage that guests wish to keep in the luggage room. We are trying to find a solution to this issue and we are very sorry for the impression we have made. We understand the frustration and exhaustion you must have felt after a long journey. We also understand that guests want to get their room ready by the early arrival. Therefore, based on the availability of rooms ready for check-in, we try to provide rooms with early check-in even before 3 p.m., even though it´ s not guaranteed. We afraid that, there may have been a misunderstanding because after the end of the maid shift, bedding is in limited supply at reception, so the receptionist needs to prepare additional before they can offer it to the guest. We are genuinely sorry for the frustration caused by the delay in providing the extra pillows you requested. Thank you for letting us know about those technical issues in the room. Additionally, we are deeply concerned about the incident with the lamp emitting smoke. The safety and well-being of our guests are of utmost importance to us. We have conducted a thorough inspection of the room and the affected lamp to identify and rectify the issue promptly. Our maintenance team is working diligently to replace or repair the lamp to prevent any such occurrences in the future. Also our maintenance team has inspected and rectify the problem with the shower hose not being properly attached. We do our best to fulfill the such wishes as view, high or low floor of our guests, which they indicated in their reservations. Sometimes, it is not always possible due to limited availability of rooms. In accordance with our hotel standards, linens are changed every three days or at the guest's request. On the day of the linen change, you had a do not disturb card on your door and the maids were unable to make the change. Unfortunately, this information was not communicated the next day. Should a guest request a change of linen, we communicate that message to the housekeeping team for further implementation. Please, be sure, we have tried to do our best to repair the elevator as soon as possible and we regret that technical issue with the elevator affected your stay. We cannot take an influence on occasional technical issues, but we will have a conversation with staff about how to behave according to standards. We take your review very seriously, we discussed the content of your message on management level and we are taking measures for the improvement. Sincerely, Novotel Berlin City Potsdamer Platz
Awful experience
Tripadvisor 评级 1.0/5
LaurenKoda 经 TripAdvisor 认证的评论
Dear Lauren, Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We deeply apologize if our team made a negative impression during your stay with us. Our team is committed to meeting very high cleaning and service standards. However, as improvement is one of our priorities, we take your comment to heart and we will take steps to improve even further in this area in the hope of not disappointing you during your next stay. These incidents are in no way representative of the quality we strive to offer our guests. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Novotel Suites Berlin Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin
Cheap
Tripadvisor 评级 1.0/5
Victor C 经 TripAdvisor 认证的评论
Dear Victor, Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our Novotel Suites hotel, we strive to offer our guests a pleasant atmosphere and excellent facilities. We regret our design was not to your liking. Regarding friendliness, we apologize if your experienced a negative feeling from some of our team members during you stay with us. Please, be assured that it is definitely not our standard and that friendliness is one of the most important aspects of our work. Each member of our staff have been hired for their know-how in hospitality as well as their friendliness and helpfulness. They are committed to make every guest feel comfortable and we regret if it was not your case. This was not their intention. This incident is in no way representative of the quality we strive to offer to our guests. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Without a doubt, the satisfaction of our guests is our top priority, so we would be very happy about another chance to convince you of this. Sincerely, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin
Do not stay here
Tripadvisor 评级 1.0/5
Journey32048471151 经 TripAdvisor 认证的评论
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For environmental reasons, our rooms are equipped with an air-cooling system that regulate itself depending on the temperature outside. This enable us to better limit our environmental footprint. We deeply apologize that our air-cooling system was a cause of discomfort during your stay At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin
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