悉尼温特沃什索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 8,222 评论

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61-101 Phillip Street, 61 101 Phillip Street, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • 位于悉尼中央商务区中心地带

  • 具有重大历史意义的建筑

  • 气派和高雅的象征

  • 独一无二的中央花园庭院

  • 适合 1,100 人的会议和活动场所

我们的客房

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酒店位置

悉尼温特沃什索菲特酒店

61-101 Phillip Street, 61 101 Phillip Street
2000 悉尼
澳大利亚

GPS:-33.865166, 151.211548

电话
传真 +61 2 9228 9133

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

2 早餐

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  8,222 评论

TripAdvisor 评级  4.0/5  6,666 评论

Family stay in Sydney

Tripadvisor 评级 4.0/5

Briarley O 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed in a club junior suite 2 adults and 1 child. Having the lounge area is great when traveling with kids to have that extra space. Rooms are decorated very classic not overly modern. Having the club access was amazing breakfast, afternoon tea and evening drinks and canapés were so good to have. Close walk to circular quay and tram and train handy for sight seeing.

For everything they said “We are under renovation”

Tripadvisor 评级 2.0/5

Busto2013 Couples - 经 TripAdvisor 认证的评论

We spent two days in Sydney, choosing, within the Accor web site, the Sofitel Sydney Wentworth as it was located near the port. We had booked a Classic room with a king size bed. Once we arrived in the room, we encountered difficulty in closing the door. the wardrobe was very small, containing only two jackets and two shirts and, inside, there were two drawers and two small shelves with little space. The safe was broken. We went to the reception to communicate our disappointment and we spoke with the manager Louis, who, in an unprofessional way, told us that he had never received complaints of this type and that the rate paid was, for him, adequate to the room chosen, not being able to demand another type of room, considering that it was a 5-star hotel in the city center and under renovation.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I extend my sincere apologies for any shortcomings you may have encountered during your stay this time with us. I am sorry to hear of your disappointment with the room layout and size. I acknowledge that the Hotel may be showing a few signs of its age in various respects and within the boundaries given by the Hotel’s Heritage listing we are committed to the upkeep and maintenance of the Hotel, as well as the comfort and satisfaction of our guests. I am pleased to share with you that we have begun our refurbishment, and we hope we will have the pleasure of welcoming you back . Merci! Alley Prerana Guest Relation & Club Sofitel Luxury Manager

Very disappointed

Tripadvisor 评级 1.0/5

I1765MRM 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel was under renovation and nobody informed us about it. The lifts were broken and we were eating our breakfast in a ballroom, which was very uncomfortable impersonal and third rate. Staff incredibly unresponsive didn’t return any calls, and the room service didn’t work at all.one day we returned to the hotel and we had to be led through all of the back alleyways in order to get us to our rooms. This was totally unacceptable and very, very disappointing experience.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience with us. During the time of your visit we have unfortunately suffered an technical issue with our guest lifts. Please allow me to express my most sincere apologies for this disruption, as this regrettably resulted in excessively long delays. I do understand your frustrations and the importance of having a reliable lift system. We appreciate you for your time, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

位置好，房间也大

客户意见评级 4.5/5

张. 商务住宿 - 所有已确认评论

距离悉尼歌剧院非常近，走过去就可以，房间很舒服

Bonjour Dong, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Avoid this hotel during renovations. It is a significant downgrade.

Tripadvisor 评级 3.0/5

Adrian182 Couples - 经 TripAdvisor 认证的评论

I recently stayed at Sofitel Wentworth. This hotel is currently undergoing a $60 million refurbishment. This stay stands in stark distinction to the previous experiences I have had at the hotel. I can’t recommend it again until things change. We are normally Accor Plus platinum members, but have very recently been downgraded to gold. Through oversight I did not realise when Amex renewed my Accor Plus that I would be downgraded. ❌ Despite putting in a bid now upgrade for a suite, and being eligible for a room upgrade as gold members, we were placed in the base level room. The base level room has a bathroom behind doors that looks like cupboard doors because it is so small. Never have I ever been placed in such a base level room in my history of staying here. ❌ The hotel has closed the main Phillip St entrance. At night, they close the doors entirely. You can only greet guests and Uber Eats from the Bligh St entrance. There is no attempt to reduce inconvenience to guests from this relocation. I can’t understand why the doors to Phillip St are closed entirely after hours. ❌ Check in queues are long. There are insufficient staff on. My partner however can report that, despite other long queues elsewhere, they see fit to have someone staff the females restroom on level 3 to do nothing of any apparent relevance. ❌ No restaurants are open. The club / drinks in the makeshift lobby has slow service. ❌ The pricing is exactly the same as Sofitel Darling Harbour. The service, amenities and facilities fall substantially short of Darling Harbour. ❌ There is renovation noise audible from the hotel room during the day. ✅ After we were shown our base level room, and complained, we were offered an upgrade as per our membership. ✅ Late checkout to 2.00pm obtained. ✅ Rooms were clean and otherwise to the standard expected. All in all, for $1200 for 3 nights, this hotel is not befitting of a 5 star Sofitel experience. Until things change (mindful that the renovation is slated for a Spring 2024 finish), this hotel should be avoided. I am disappointed to write this. This hotel has been a go-to for many years. The hotel needs to treat members better, and this experience is not what I expect from as a long-standing supporter of the hotel.

Bonjour Adrian, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

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其他网络用户评价我们的酒店

  • 1,760 评论 9.4/10 位置
  • 3,708 评论 6/10 房间
  • 4,035 评论 7.8/10 服务
  • 42 评论 6.7/10 上网
  • 1,498 评论 5/10 舒适度
  • 1,376 评论 3.8/10 设施
  • 957 评论 6.8/10 早餐
  • 939 评论 6.4/10 清洁度

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