悉尼温特沃什索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 8,214 评论

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61-101 Phillip Street, 61 101 Phillip Street, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • 位于悉尼中央商务区中心地带

  • 具有重大历史意义的建筑

  • 气派和高雅的象征

  • 独一无二的中央花园庭院

  • 适合 1,100 人的会议和活动场所

我们的客房

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酒店位置

悉尼温特沃什索菲特酒店

61-101 Phillip Street, 61 101 Phillip Street
2000 悉尼
澳大利亚

GPS:-33.865166, 151.211548

电话
传真 +61 2 9228 9133

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

2 早餐

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  8,214 评论

TripAdvisor 评级  4.0/5  6,663 评论

Very disappointed

Tripadvisor 评级 1.0/5

I1765MRM 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel was under renovation and nobody informed us about it. The lifts were broken and we were eating our breakfast in a ballroom, which was very uncomfortable impersonal and third rate. Staff incredibly unresponsive didn’t return any calls, and the room service didn’t work at all.one day we returned to the hotel and we had to be led through all of the back alleyways in order to get us to our rooms. This was totally unacceptable and very, very disappointing experience.

位置好，房间也大

客户意见评级 4.5/5

张. 商务住宿 - 所有已确认评论

距离悉尼歌剧院非常近，走过去就可以，房间很舒服

Bonjour Dong, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Avoid this hotel during renovations. It is a significant downgrade.

Tripadvisor 评级 3.0/5

Adrian182 Couples - 经 TripAdvisor 认证的评论

I recently stayed at Sofitel Wentworth. This hotel is currently undergoing a $60 million refurbishment. This stay stands in stark distinction to the previous experiences I have had at the hotel. I can’t recommend it again until things change. We are normally Accor Plus platinum members, but have very recently been downgraded to gold. Through oversight I did not realise when Amex renewed my Accor Plus that I would be downgraded. ❌ Despite putting in a bid now upgrade for a suite, and being eligible for a room upgrade as gold members, we were placed in the base level room. The base level room has a bathroom behind doors that looks like cupboard doors because it is so small. Never have I ever been placed in such a base level room in my history of staying here. ❌ The hotel has closed the main Phillip St entrance. At night, they close the doors entirely. You can only greet guests and Uber Eats from the Bligh St entrance. There is no attempt to reduce inconvenience to guests from this relocation. I can’t understand why the doors to Phillip St are closed entirely after hours. ❌ Check in queues are long. There are insufficient staff on. My partner however can report that, despite other long queues elsewhere, they see fit to have someone staff the females restroom on level 3 to do nothing of any apparent relevance. ❌ No restaurants are open. The club / drinks in the makeshift lobby has slow service. ❌ The pricing is exactly the same as Sofitel Darling Harbour. The service, amenities and facilities fall substantially short of Darling Harbour. ❌ There is renovation noise audible from the hotel room during the day. ✅ After we were shown our base level room, and complained, we were offered an upgrade as per our membership. ✅ Late checkout to 2.00pm obtained. ✅ Rooms were clean and otherwise to the standard expected. All in all, for $1200 for 3 nights, this hotel is not befitting of a 5 star Sofitel experience. Until things change (mindful that the renovation is slated for a Spring 2024 finish), this hotel should be avoided. I am disappointed to write this. This hotel has been a go-to for many years. The hotel needs to treat members better, and this experience is not what I expect from as a long-standing supporter of the hotel.

Bonjour Adrian, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Terrible

Tripadvisor 评级 1.0/5

FishOL118 商务住宿 - 经 TripAdvisor 认证的评论

Terrible experience so far and not even one night yet. Starts with shockingly slow check in service with no apology given for the long wait to be served. Room smells musty, the bathroom sink dirty and floor doesn’t appear to have been vacuumed between guests. Called guest services and was left on hold so long I gave up and hung up.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with all departments. We are currently undergoing enhancements to our accommodations, restaurants and public spaces including integration of a new system. Due to the transition from the old system to our new system you had to experience delay during check in & check out process. I truly apologies for the inconvenience cause by it. I am sorry to hear of some shortfalls you experienced in regards to room cleanliness, and I will pass this feedback onto our Executive Housekeeper to investigate and remind the Housekeeping team of the importance of checking this. We appreciate you for your time, and feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Should have stayed somewhere else

Tripadvisor 评级 1.0/5

Andykhan007 Couples - 经 TripAdvisor 认证的评论

Booked online and was totally aware of refit, however the state of the room and hotel was very tired, if I had known it was going to be this bad I would have stayed somewhere else. 1. Room door sticks and did not close properly 2. Dated and small TV’s 3. Small bathroom only one sink 4. Only two out of the 4 elevators worked 5. Breakfast shocking in small area with too many people very basic food selection 6. No gym and when asked was told to go up the road to Virgin and it was closed also !! Overall really dissatisfying stay and quite frankly a waist of our money when going for a special stay with my wife.

Bonjour Andy, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with the all departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. I acknowledge that the Hotel may be showing a few signs of its age in various respects and within the boundaries given by the Hotel’s Heritage listing we are committed to the upkeep and maintenance of the Hotel, as well as the comfort and satisfaction of our guests. We are currently undergoing enhancements to our accommodations, restaurants, lift, and public spaces, which we have planned to have completed in the near future. It is very disappointing to read of your unmet expectations with the breakfast in general. I will be sure to inform our Executive Chef and Food & Beverage manager of your feedback. This will enable us to explore further options to meet our guests' expectations more effectively in the future. We appreciate you for your time, and it will be our pleasure to welcome you back to a newly renovated Sofitel Sydney Wentworth soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

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其他网络用户评价我们的酒店

  • 1,760 评论 9.3/10 位置
  • 3,712 评论 6/10 房间
  • 4,035 评论 7.8/10 服务
  • 42 评论 6.7/10 上网
  • 1,503 评论 5/10 舒适度
  • 1,375 评论 3.8/10 设施
  • 962 评论 6.8/10 早餐
  • 940 评论 6.4/10 清洁度

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