马拉喀什索菲特酒廊酒店和水疗中心 5 星

客户意见评级 (ALL 评级) 4.6/5 2,016 评论

保证最优惠房价
马拉喀什索菲特酒廊酒店和水疗中心 - Image 1
马拉喀什索菲特酒廊酒店和水疗中心 - Image 2
马拉喀什索菲特酒廊酒店和水疗中心 - Image 3
马拉喀什索菲特酒廊酒店和水疗中心 - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 马拉喀什, 摩洛哥

描述

酒店其他优惠

  • 卧室和套房可以欣赏阿特拉斯山脉、游泳池或花园景色

  • 酒店客人可免费进入 So Lounge，不包括周末/特殊夜晚

  • 室外泳池：泳池周围环绕着花园、传统庭院和床，配有泳池管家

  • 设有儿童套房和儿童泳池，为 4 至 12 岁的儿童提供快乐体验。

  • 距离机场 15 分钟，距离著名的加马艾夫纳广场和新城 10 分钟路程。

我们的客房

酒店位置

马拉喀什索菲特酒廊酒店和水疗中心

Rue Harroun Errachid, Quartier de l hivernage
40000 马拉喀什
摩洛哥

GPS:31.62175, -8.002805

电话
传真 +212 5244-20505

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,016 评论

TripAdvisor 评级  4.5/5  8,645 评论

Mixed bag and sorry, but we'd not return.

Tripadvisor 评级 1.0/5

Kurt H 经 TripAdvisor 认证的评论

We’ve never given such varied ratings to one property, e.g., a spectacularly good breakfast buffet, probably our best ever and with super great staff (see restaurant ratings, including we started a new thread on that Jardin restaurant). And we’ve stayed at multiple Sofitels and loved them! Still, we have to be frank and fair about the non-food issues as we are rating the hotel with this review. Let’s start with our explicit arrangements by my wife that were all triple checked before leaving the US to get picked up at the airport by the Sofitel’s arranged concierge staff. Were they there? No. Did they show up 15-20 minutes late? No. Did they try to contact us on our cell phones? No. We searched back inside the terminal where baggage claim is coming out, and then again just outside the door many times to be sure. Nope, our name was on no one’s piece of paper. We called the hotel. No one answered. Called again, and someone hung up without answering. Called again and someone answered. We explained our predicament. The staff asked about us looking for a tall guy. Again, around the ring of ~30 folks standing there with mostly poorly visible handwritten signs to transport others, and no one there. Back and forth, more phone calls, and the hotel staff eventually called his guy who allegedly said he was “on his way” and allegedly “5 minutes away.” It’s now ~01:45 AM early on a Sunday and about 1.5 hours since we started looking for someone. 15-30 minutes later, and no driver. Finally, a guy shows up. We think well, things happen and we proceed thinking this was a one-off to forget about. So, we try to check in. Lo, our prior explicit written and documented requests for a suite with a balcony all were ignored and then refused at the front desk. We had to take what we could get. A room at ~02:45AM. Again, we think we’ll be ok, and things will work out. Up to our room, a beautiful suite room. Lots of granite in the bathroom etc. it’s now of course late, yet we note the obviousness of considerable noise/music thumping away outside easily audible in the room. Some sort of restaurant/outdoor venue, and our room has 2 different walls and 3 sets of windows facing this venue. We were so exhausted that we fell asleep any ways and the thumping stopped about 03:00 AM. The next night, a Sunday, we now have the same treatment with intrusive noise into the night. So, Monday AM, we ask the front staff about it, and they implied it was unusual and describe it as a “birthday party” that prior night. Knowing that we are planning to be at this hotel 5 more nights, we still ask to be moved to another room on the opposite side not facing this music venue. We are told that they would do that. My wife stayed in the room and went back and forth to/from the lobby for the entire day, repeatedly checking with the concierge and front desk staff on the status, and who were invariably reassuring. So, by ~18:00, it was becoming beyond weird that the request was not accommodated. I came back from a conference, and went to the desk, the staff had changed over, and they allegedly called the prior staff by phone while I was there, and then told me that there were No rooms open, and we would not be moved. So, down the sewer went one entire day of vacation in Marrakech for my wife while I was at a conference/meeting. We got a bit lucky in that that Monday PM, the room was tolerable, as the venue was not as noisy. Lo, on to Tuesday. We again asked to be moved because we were sure by the weekend, our luck would run out. Back and forth again. I asked about upgrading to a larger room, or downgrading our room, including we’d gladly pay a different rate. Eventually, the answer was no, we would not be moved. At one point in all this, I asked whether anyone in the hotel had checked out, as surely these answers were making no sense that there was 0% room turnover. The answer was “no”, although we could trip over some luggage in the lobby of others if not careful. Well, the “weekend” came a bit fast that Tuesday night. Tuesday PM, the noise started up by about 21:30PM and then ~22-22:30PM it became even Louder than it was on Saturday PM. By this point, with the completely unreliable responses from about 8 different reception and concierge staff above over 2 days of queries, with the music volume going up in decibels by the hour, we felt we had no choice but to make a reservation by about 23:00 PM that night to move to another hotel the next day. We eventually figured out that the noisy perpetrators are actually the Sofitel itself, and it is from the So Lounge. Still, the unwillingness to move a couple to another room when their plans were for 7-night’s stay is intolerable. This is our worst rating ever out of hundreds given over the years, including another 300+ from another TripAdvisor account we had. Key question, would we overlook the noise etc. and stay here again because of the breakfast, other amenities? No, we would definitely not. Visitors who are late night partiers may completely disagree with us and find this 3AM noisy room/party atmosphere to be exactly what they want. Otherwise, buyer beware if you end up stuck on that side of the hotel for $500 a night. Solution(s) for management: 1) turn down the volume at the lounge and/or 2) put in top notch multi-pane windows similar to those at the Frankfurt airport and elsewhere that cannot be opened and thoroughly seal the windows as that should help. Solution for others considering staying at this sofitel: not sure what to recommend, as insistence on where you have a room may be futile (see above).

Disappointment for a family of kids

Tripadvisor 评级 3.0/5

Ines O 经 TripAdvisor 认证的评论

Standards have gone down and quality of food and service needs a lot of improvement. Not at all deserving a five star hotel. The kids club supervisor(which was only one most of the time) was not enthusiastic at all with kids. On our arrival she was praying when there was more than 8 kids under her supervision;a 7 year old opened the door for us and told us to be quiet because the supervisor was praying at that time Some kids started going out to the small playground( they could easily just leave and no one would have noticed). Pool has not lifeguard which I found shocking while kids from the kids club have activities in the pool with one supervisor just chatting and looking at her phone. Be careful when leaving your kids thinking they are being supervised and being taken care of.

Excellent

Tripadvisor 评级 5.0/5

ISMAIL E 经 TripAdvisor 认证的评论

From the warm ambiance to the exquisite flavors, dining at Restaurant l’orangerie was an unforgettable experience. Every dish was a masterpiece, meticulously prepared and bursting with flavor. The attentive staff ensured that every need was met, making us feel truly pampered throughout the meal. With its charming decor and impeccable service, Restaurant l’orangerie has certainly earned its place as a culinary gem in Marrakech

Fantasme restaurant

Tripadvisor 评级 5.0/5

Yasmine F 经 TripAdvisor 认证的评论

I love the ambiance here !it’s warm and welcoming,making it the perfect spot for a relaxing meal .The attention to detail in everything from the decor to the plating is remarkable A truly memorable dining experience at the restaurant l’orengerie

10 out of 10

Tripadvisor 评级 5.0/5

Steven H 经 TripAdvisor 认证的评论

Exceptional place to stay, comfortable bed, great view and amazing food with friendly staff and great service especially from Yassine who served us every morning at breakfast

Dear Steve, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found the bed comfortable, enjoyed the stunning views, and savored the delicious food. We'll be sure to pass along your kind words to Yassine and the rest of our team. We look forward to welcoming you back again soon!

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其他网络用户评价我们的酒店

  • 997 评论 9.4/10 位置
  • 998 评论 8/10 房间
  • 3,768 评论 9.1/10 服务
  • 12 评论 8.1/10 上网
  • 1,211 评论 8.9/10 食物
  • 1,031 评论 9.5/10 氛围
  • 483 评论 9.4/10 早餐
  • 407 评论 7.7/10 舒适度

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