南特中心火车站美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,595 评论

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描述

酒店其他优惠

  • 酒店已获得"绿钥匙"认证

  • 设有 2 个私人停车场:室外停车场和地下停车场(附加费为 12 欧元)

  • 三人房和家庭房最多可入住 4 人(12 岁以下儿童可免费享用早餐)

  • 可要求提前入住和延迟退房(提供行李寄存服务)

  • 餐厅提供午餐和晚餐,一周 7 天营业,提供 100% 的自制美食

我们的客房

酒店位置

南特中心火车站美居酒店

50/51 Quai Malakoff
44000 南特
法国

GPS:47.216141, -1.543981

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LA BRASSERIE

了解主打当地特色农产品的应季菜单。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,595 评论

TripAdvisor 评级  4.0/5  861 评论

Not worth the money!

Tripadvisor 评级 3.0/5

Houba93 经 TripAdvisor 认证的评论

I am an ALL Accor customer but this time I did not receive the customer satisfaction from the site. Very strange as I was about to put a negative review as I indicated at the moment of the checkout. In fact, I booked this hotel as one colleague was arriving by train and had booked there. It is absolutely not worth the money. I stayed in Geneva Mercure Airport hotel the week before for less money and a room twice as big and with 2 bottles of water as welcome gift in the room. On top, there were spiderwebs on the window! Really a bad experience for 200€! Xavier

Hi Houba Following your stay at our hotel, you kindly give us your comments on the quality of our services and we thank you. We regret that your stay you were not fully satisfied and we offer our sincere apologies. Hoping to have the pleasure of welcoming you again in one of our facilities, please accept, the best expression of our feelings. Best regards Nicolas receptionist

Let down :(

Tripadvisor 评级 2.0/5

D6661SSsuz 经 TripAdvisor 认证的评论

Awful experience at this hotel. Check in is stated at 2pm so arrived around 3pm with my family (3 year old and a 4 month old.) I was told our room was not ready and we would have to wait. Waited an hour in the lobby (4pm) to be told again our room was not ready and hadn’t been cleaned. Again waited in the lobby and At 5.30pm and close to tears after watching numerous people check in and with a very bored 3 year old and a very tired baby I was again told my room was not ready, bearing in mind this was 3 and a half hours after the 2pm check in time stated online. Also during all of this I was told there were no baby changing facilities available at all in the lobby. No empathy from staff shown for my situation. After stating I would have to cancel and find alternative accommodation a room became available?! We eventually got a room closer to 6pm 4 hours after stated check in time when booking. No travel cot in room as requested bought brought to the room eventually. I am totally in shock with the treatment we have received. Would not recommend if travelling with children or if you want to spend your time sitting in a reception area instead of the room you have paid for!!! Some positives: nice breakfast, room was a good size, snack shop downstairs was handy, bar staff were lovely.

Hi Following your stay at our hotel, you kindly give us your comments on the quality of our services and we thank you. We regret that your stay you were not fully satisfied. We completely understand your disappointment and we renew our apologies. During this Rugby World Cup period we unfortunately had to delay check-in time that day because some players and supporters' rooms required VERY thorough cleaning. You had booked a Superior Triple room, the people before you were guests in a Classic room. I assure you there was no preferential treatment. Please note that impeccable hygiene and cleanliness are among the essential values ​​of the Accor group. The range of rooms requested is simply limited and its cleaning, especially to accommodate a baby, requires more time. It is to apologize that we offered you late check-out the following day Hoping to have the pleasure of welcoming you again in one of our facilities, In order to regain all your trust ! Please accept, the best expression of our feelings. Warm regards Nicolas receptionist

OK

Tripadvisor 评级 4.0/5

944nicolac 经 TripAdvisor 认证的评论

Not bad, nothing great to remember but nothing really bad about it. I've been there time ago, the location is convenient. I can't really remember how the breakfast was and other details but overall ok.

Hi Nicolac Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Your satisfaction is our greatest reward. We hope to see you again very soon ! Sincerely, Nicolas receptionist

French holiday

Tripadvisor 评级 2.0/5

paullS5793KP Couples - 经 TripAdvisor 认证的评论

Ok here goes. The hotel in itself is ok. It’s clean and in an accessible area . The reason I’ve only given it a2 is because of Meurcues policy of taking money off your credit card when you arrive. They ask you for a credit card and then take a £100 off it incase you want any extras at the hotel. They say it’s paid back the moment you book out but this doesn’t happen . We told them we would not be having breakfast, we didn’t have an evening meal at the hotel and surprisingly the soft drinks and water in the room minibar were complimentary (no alcohol in the minibar ) so what was the £100 pounds for . We paid in advance so they had that money already. We left the hotel at 08.00 to catch our Ferry at 15.00 and got home at midnight and the money still hadn’t been returned. So at the moment our money is making then interest in their account. If this is company policy just how much are they making throughout the group. Be aware of this and challenge it . We will be thinking twice before booking this hotel group again.

Dear Paull We appreciate the time you took to share the problems you encountered during your stay. First, let me tell you how much I am touched by your dissatisfaction during your stay in our hotel. Please accept our apologies. Please be assured that we will do our best to provide appropriate follow-up comments. I hope that despite these problems, we will be able to welcome you again. Sincerely, Nicolas receptionist

Comfortable mostly for business trip/city trip

Tripadvisor 评级 5.0/5

dieuthuynguyen1303 商务住宿 - 经 TripAdvisor 认证的评论

In 2022-2023 my experience at this hotel is quite good, it's really comfortable to stay 2-3 nights for business trip: it's next to Train station (so u could drop off ur luggage right the moment u arrive at Nantes), after a work day, u could take time to walk along the canal Saint Felix, as well as visit the old castle, the old city center. Mercure Nantes is also near the Conference - Exhibition Complex called La Cité des Congrès de Nantes to see some spectables, concerts such as Shen Yun, Le lac des cygnes. The room is quiet, i do love so much the view, the bathroom is clean and nice light system as well as television, wardrobes (small but smart). The morning buffet is diversified and fresh. You could ask to staff to make Cappuccino/ Machiato(they do very well) . I was here 3 times already, 3 differents room at different floor but never had prob with sleeping. The staff is friendly (women who tidy room), the staff at buffet as well i did love the dinner service in room, very well prepared. This month I enjoyed the lunch at terrasse. So I do appreciate all services they could offer up to now. Thank you.

Hi ! It is with great pleasure to receive positive feedback on our hotel, our professionalism and the welcome we extend to each of our clients. Your satisfaction is the best reward for our staff who work every day to provide you with excellent service. Your comments encourage us to maintain our efforts so that the services we bring you best meets your needs. Rest assured that the teams in charge of the buffet are SUPER happy to know that their work is more than appreciated. We look forward to welcome you again and please accept, Excellency, the assurances of our best feelings. Best of day Nicolas receptionist

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其他网络用户评价我们的酒店

  • 711 评论 9.2/10 位置
  • 1,028 评论 6.3/10 房间
  • 801 评论 7.6/10 服务
  • 16 评论 4.7/10 上网
  • 399 评论 7.4/10 早餐
  • 313 评论 5.1/10 食物
  • 287 评论 5/10 清洁度
  • 227 评论 8.9/10 氛围

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