开罗十月六日城诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 481 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 驱车 3 分钟可达阿拉伯购物中心,6 分钟可达埃及购物中心

  • 水疗中心和健身设施

  • 免费无线网络

  • 室外游泳池

  • 10 间可灵活调整的会议室

我们的客房

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酒店位置

开罗十月六日城诺富特酒店

Ext. 26th of July St.
12568 开罗
埃及

GPS:29.996789, 30.968871

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

COTE JARDIN

The Cote Jardin restaurant offers a choice of French, Italian and Lebanese specialities in a trendy surrounding. A pleasant variety of buffet for breakfast ,Lunch & dinner

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  481 评论

TripAdvisor 评级  4.5/5  767 评论

卓越奖 2023

terrible experiance

Tripadvisor 评级 1.0/5

Wander43532049103 经 TripAdvisor 认证的评论

It all started upon my arrival on Saturday 27th of January with me encountering several issues, including an HVAC problem, a VIP dessert platter that was presented without a cover, and a mishandled situation by our staff that ultimately led to my decision to check out and leave the hotel after less than 2 hours of my check in! The management apologized and I thank them for that, but I wanted to attract their attention to more issues: - Regarding the HVAC problem, it apparently is a chronic issue as one of my clients mentioned. They stayed in your hotel during October 2023 and faced the same issue!!!! The justification of the maintenance specialist is technically wrong! - Regarding the open buffet, my client was unhappy with the items included in the Buffet and talked to your executive chief on the 30th of January. His complaint was about lack of variety, taste, and even presentation. The chief repeated the items of 29th January as is!!! I saw their evaluation and they were not happy with the services offered by the hotel. - Regarding customer care, I am sad to say that I was never disappointed in someone like I felt with the customer care at your hotel. Not only they did not know what to do but they expected to be forgiven even though they participated in creating the bad situation. They have an attitude problem. Customers are not their main focus. - On a different Note, I want to thank Remon who did his best to help me finish the workshop. He is good in caliber and a nice person. What I felt was beyond frustration and inconvenience. It caused me severe stress and triggered my breathing Asma leading me to take drastic measures to be able to work for 3 days in a row.

Dear Ms. Dina El Kayaly, I am writing to express my deepest apologies for the unfortunate experience you had during your recent stay at our hotel. We understand that you encountered several issues during your stay, including an HVAC problem, a VIP dessert platter that was presented without a cover, and a mishandled situation by our staff that ultimately led to your decision to check out and leave the hotel. We are deeply sorry for the inconvenience and frustration these issues caused you. We take pride in providing our guests with an exceptional experience, and we fell short of your expectations in this instance. We are taking steps to address the issues you raised and to ensure that they do not happen again. Regarding the HVAC problem, we have already contacted our maintenance team to investigate the issue and make the necessary repairs. We will also be reviewing our procedures to prevent similar problems from occurring in the future. As for the VIP dessert platter, we sincerely apologize for the way it was presented. We understand that this is a special amenity that we offer to our guests, and we should have taken more care to ensure that it was presented in a way that was consistent with our standards. We will be retraining our staff on how to properly present this amenity. We are also very sorry for the way our staff mishandled your situation. We understand that you were upset and frustrated, and we should have done more to address your concerns in a professional and helpful manner. We will be reviewing our training procedures to ensure that our staff is better equipped to handle similar situations in the future. We value your feedback and appreciate you bringing these issues to our attention. We are committed to learning from our mistakes and improving our service so that we can provide a better experience for all of our guests. Please accept our sincere apologies again for the inconvenience and frustration you experienced. We hope that you will give us another chance to demonstrate our commitment to providing excellent customer service. Dina Sultan Marketing Manager & PR Manager

Good stay

Tripadvisor 评级 5.0/5

Mohamed N 经 TripAdvisor 认证的评论

Very good stay with very helpful staff,good service in the restaurant and reception the staff really happy to help and assist you Not my first time and for sure not last time Thank you every member in Novotel october

Dear Mohamed N, Thank you for taking the time to share your positive experience at Novotel Cairo 6th of October. We are delighted to hear that you had a very good stay and that our staff provided helpful and friendly service throughout your visit. Your kind words about our restaurant and reception team are truly appreciated. We look forward to welcoming you back in the future. Warm regards, Dina Sultan PR & Digital Marketing Manager

Great hospitality

Tripadvisor 评级 5.0/5

Mekky_1 经 TripAdvisor 认证的评论

Every week I have many alternatives to choose from, but every time I choose Novotel 6th of October in last 3 years! Great team specially Ali, Ahmed and Omnia at reception I do recommend this hotel ❤️

Dear Ahmed, Thank you for taking the time to share your experience at Novotel Cairo 6th of October. We are so pleased to hear that you have been choosing us over many alternatives for the past 3 years, and we are delighted that you found our team, especially Ali, Ahmed and Omnia at reception, to be hospitable. At Novotel Cairo 6th of October, we strive to provide our guests with a memorable experience by creating an atmosphere of comfort and care. It is wonderful to know that we have achieved this with you! We look forward to welcoming you back soon. Dina Sultan PR Manager & Personal Assistant to the General Manager

Awsome stay

Tripadvisor 评级 5.0/5

50emys 经 TripAdvisor 认证的评论

As usual feel home. I would like to thank every member in Novotel October for their hospitality and beautiful attitude. They assist me any time during my stay even housekeeping ,front desk or restaurant, many thanks for all the staff

Dear Emy S, Thank you for taking the time to share your experience at Novotel Cairo 6th of October. We are pleased to hear you felt at home and that our staff went above and beyond to assist you during your stay. At Novotel, we strive to ensure our guests feel valued and comfortable, and it is great to know that our efforts have made a difference in your stay. We look forward to welcoming you back soon. Dina Sultan PR Manager & Personal Assistant to the General Manager

Verr relaxing area and amazing staff

Tripadvisor 评级 5.0/5

Ahmet Y 经 TripAdvisor 认证的评论

It is a very quiet place with a nice pool and garden. Very close to the Mall of Arabia and Arkan. Clean rooms. Very nice staff,thanks to housekeeper Feda and in-restaurant Ahmed. Strongly recommended.

Dear Ahmet Yildirim, Thank you for taking the time to write about your stay at Novotel Cairo 6th of October. We are thrilled to read that you had an enjoyable experience with us and appreciate you noticing our pool and garden area as well as the friendly staff members Feda and Ahmed. Our goal is to provide all of our guests with a pleasant experience, so we are pleased to know that we hit the mark on that. We hope to see you again soon! Dina Sultan PR Manager & Personal Assistant to the General Manager

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其他网络用户评价我们的酒店

  • 115 评论 7.9/10 位置
  • 252 评论 6.1/10 房间
  • 652 评论 9/10 服务
  • 11 评论 8.9/10 上网
  • 122 评论 4.7/10 清洁度
  • 78 评论 6.3/10 早餐
  • 58 评论 5.8/10 设施

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