莫斯科中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,533 评论

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莫斯科中心诺富特酒店 - Image 1
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Novoslobodskaya str  23, 127055 莫斯科, 俄罗斯联邦

描述

酒店其他优惠

  • 步行即可到达两个地铁站

  • 可以欣赏到莫斯科城、奥斯坦金诺电视塔和斯大林摩天大厦的美景

  • 8 个会议厅，总面积超过 500 平方米。

  • 健身中心配备现代化的健身器材

  • 提供大件行李的行李寄存服务

我们的客房

酒店位置

莫斯科中心诺富特酒店

Novoslobodskaya str  23
127055 莫斯科
俄罗斯联邦

GPS:55.781617, 37.598337

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

COTE AZUR

在 Cote Azur 餐厅享用丰富多样的早餐，帮助您开启活力满满的一天。每天早上 7 点至 11 点供应自助早餐。餐厅还接受宴会预订。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,533 评论

TripAdvisor 评级  4.0/5  1,682 评论

Great choice to visit Moscow

Tripadvisor 评级 4.0/5

Katya L 经 TripAdvisor 认证的评论

We had a great time visiting Moscow and staying at Novotel Centre. Despite busy times, my family's rooms were placed close by. There is a great bar and lounge downstairs to meet your friends and have great food. Breakfast was also very rich and had a lot to offer. We also enjoyed our appointments at the massage centre with Svetlana. The hotel is located right outside of subway station downtown. The only issue during our stay was - in one of the rooms the heating did not work and upon maintenance team review - my family had to move rooms eventually at the end of the day. We lost some time and were not offered compensation.

Good afternoon! We are very grateful for your feedback! We are pleased that you noted so many advantages of our hotel. We are very sorry that your family had to move. You are right that in such situations some kind of compliment from the hotel is necessary. We always try to show our hospitality to our guests as much as possible. We sincerely apologize! This time we missed this moment. We have already conducted additional training with our employees to pay more attention to details. Thank you again for your feedback! We will be glad to see you visiting us again! Best regards, Olesia Volynchikova Quality Manager

不好

客户意见评级 1.0/5

匿名 商务住宿 - 所有已确认评论

老旧家具，早餐简陋，保安服务差

尊敬的 Youruo W.： 感谢您抽出宝贵时间告诉我们您在莫斯科中心诺富特酒店的入住印象。 很抱歉我们没有达到您的期望。 请放心，我们会考虑您的意见。 我们将尽最大努力提高所提供服务的质量。 我想重申我们对高质量标准的承诺，并希望您在下次入住时能够体验到这一点。 我们期待您再次光临诺富特酒店。 谨启 Olesia Volynchikova Quality Manager

位置好，就是酒店设施一般，比较老旧

客户意见评级 3.0/5

匿名 商务住宿 - 所有已确认评论

前三天住的没有窗户的房间，比较闷，后面三天换了房间好一点。

亲爱的梁兴： 感谢您花时间告诉我们您在莫斯科中心诺富特酒店的体验。 很抱歉我们没有达到您的所有期望。 目前，我们正在寻找提高客房数量质量的方案，以使我们的客人住得尽可能舒适。 非常感谢您与我们分享您的疑虑，我们希望在不久的将来有机会为您提供更好的服务。 此致，质量经理

first time back to Moscow after Covid

Tripadvisor 评级 4.0/5

chiarafumagalli 商务住宿 - 经 TripAdvisor 认证的评论

always a nice stay in Novotel Moscow Centre! in those times a clean and reliable hotel it is was you are really looking for! mask and sanitizer are avaliable at the front desk, and in the resturant for breakfast.

Worst Customer Delight Experience with Non Welcoming Reception Staff

Tripadvisor 评级 1.0/5

parveen0185 家庭住宿 - 经 TripAdvisor 认证的评论

Not at all satisfied with this property . Non generous staff to start with . We booked the hotel for 2nd time in october 2021 ( first stayed in 2019) as we had a good experience earlier. So the expectation bar was set as per that. During checkin , when we asked for our welcome drink then we were told we don’t provide any but being my 2nd experience I remembered they provided good welcome drinks on the bar - and when we asked for the same They firstly refused And when we gave reference of the first time , The receptionist denied saying your category was different (i.e. executive) last time . As soon as we entered the rooms , rooms were not as per expectations then we tried and found our last reference id . After taking it to reception, we found that category was same as now but the receptionist had earlier mentioned it was an upgraded one. But now she confirmed it was same and gave an excuse that NO HELP CAN BE DONE NOW SINCE HOTEL IS PACKED, Not even petite request of Welcome drink was entertained. Worst experience of Customer Delight

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其他网络用户评价我们的酒店

  • 975 评论 9.7/10 位置
  • 1,410 评论 5.9/10 房间
  • 929 评论 8.8/10 服务
  • 25 评论 6.9/10 上网
  • 586 评论 8/10 早餐
  • 476 评论 5.7/10 清洁度
  • 333 评论 2.8/10 氛围
  • 145 评论 5.9/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。