威尼斯梅斯特雷诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,057 评论

保证最优惠房价
威尼斯梅斯特雷诺富特酒店 - Image 1
威尼斯梅斯特雷诺富特酒店 - Image 2
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Via Ceccherini 21, 30174 威尼斯, 意大利

描述

酒店其他优惠

  • 靠近梅斯特雷中心、梅斯特雷站和威尼斯机场

  • 距离威尼斯 7 公里，可驾车或乘坐公共交通工具（公交车和电车）抵达

  • 大型会议中心，设有 6 间设施齐全的会议室，最多可容纳 340 人

  • 季节性开放的室外游泳池：适合家庭入住，设有游乐场，可携带宠物

  • 酒店附近设有无人值守的收费停车场和免费停车场

我们的客房

酒店位置

威尼斯梅斯特雷诺富特酒店

Via Ceccherini 21
30174 威尼斯
意大利

GPS:45.503769, 12.234653

电话
传真 +39 041 940620

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

PEOPLE BISTROT

People Bistrot 在重视原材料品质量的同时也非常注重顾客体验，您可以在这里度过悠闲的时光。您可以享用地中海美食和精选优质葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,057 评论

TripAdvisor 评级  4.0/5  2,687 评论

Great hotel

Tripadvisor 评级 5.0/5

jolantac754 经 TripAdvisor 认证的评论

Very friendly reception staff, efficiently assisted with printing documents. Easy access by public transport from Mestre train station (bus tickets available to buy at reception desk). Clean and spacious room (three adult easily accommodated). Nice breakfast.

Worth it!

Tripadvisor 评级 4.0/5

sydsin 家庭住宿 - 经 TripAdvisor 认证的评论

Location is great! A hop and a skip to Lidil. Only 2km to main Mestre shipping district - search clock tower... Easy walk to many nice resteraunts and cafes. Locals very friendly in Mestre. Easy to get cabs from here to the old city. Rooms were great. Staff at hotel were friendly. Would book again. Rooms a bit dated though. Fine if attitude is to only sleep for a night.

Dear sydsin, Thank you for your kind words about your stay. We're thrilled you enjoyed our prime location, the ease of exploring local areas, and the warmth of our staff. Your enthusiasm for a future booking is greatly appreciated, and we look forward to welcoming you back for another pleasant experience. Best regards Novotel Venezia Mestre

Average Stay with Some Issues

Tripadvisor 评级 2.0/5

mathew2k 经 TripAdvisor 认证的评论

We stayed at this hotel for 2 nights, and our experience was, unfortunately, just average. The biggest let down was the staff who didn't seem very friendly or welcoming. It made a noticeable difference to the overall atmosphere of our stay. The breakfast was another area where the hotel didn't quite hit the mark. The options were limited and the quality was below average, which was a bit disappointing, especially when you're looking forward to a good start to your day. We also faced some technical issues in our suite. The room key often didn't work, which was quite frustrating. Additionally, the TV in our suite was out of order, which was a let down, especially when you're in the mood to relax after a long day. In summary, our stay was below average. The lack of hospitality, combined with the limited breakfast options and room issues, made our experience less enjoyable than

Novotel? NEVER

Tripadvisor 评级 1.0/5

Aida B 经 TripAdvisor 认证的评论

I recently had the unfortunate experience with Novotel, and I must say that I cannot recommend this hotel based on my encounter. My family and I had booked a one-night stay for a group of six people. However, due to a mistake during the reservation process through Agoda, the booking was made for the wrong month. In an attempt to rectify this error, I had a conversation with the receptionist, Francesca, over the phone. She assured me that she would assist in resolving the issue and would correct the booking for the appropriate month. She advised me to send her an email with all the relevant details. Following her instructions, I promptly provided the necessary information. To my dismay, several days later, I received an email response from Francesca stating that she could not assist me in any way. This was incredibly disappointing, especially after having been given initial reassurances. Determined to find a solution, I decided to reach out to Agoda, even if it meant incurring additional costs. Agoda made every possible effort to address the situation, going so far as to attempt negotiations with the hotel to ensure our comfort during our stay. Unfortunately, their efforts were in vain, as Novotel refused to make any compromises whatsoever. This ordeal left me deeply dissatisfied and frustrated. The lack of professionalism and willingness to accommodate a genuine mistake on their part is truly disheartening. It's clear that Novotel prioritizes its own interests over the satisfaction of its guests. I can confidently state that I will never consider staying at Novotel again, and I strongly advise others to explore alternative options to ensure a more pleasant and accommodating experience. Di recente ho avuto l'infelice esperienza di soggiornare presso il Novotel, e devo dire che non posso raccomandare questo hotel basandomi sulla mia esperienza. Io e la mia famiglia avevamo prenotato un soggiorno di una notte per un gruppo di sei persone. Tuttavia, a causa di un errore durante il processo di prenotazione tramite Agoda, la prenotazione è stata effettuata per il mese sbagliato. Nel tentativo di correggere questo errore, ho avuto una conversazione con la receptionist, Francesca, telefonicamente. Lei mi ha assicurato che avrebbe aiutato a risolvere il problema e avrebbe corretto la prenotazione per il mese appropriato. Mi ha consigliato di inviarle una email con tutti i dettagli rilevanti. Seguendo le sue istruzioni, ho prontamente fornito le informazioni necessarie. Per mia grande delusione, diversi giorni dopo ho ricevuto una email da Francesca in cui dichiarava che non poteva aiutarmi in alcun modo. Questo è stato estremamente deludente, specialmente dopo aver ricevuto rassicurazioni iniziali. Deciso a trovare una soluzione, ho deciso di contattare Agoda, anche se ciò avrebbe comportato costi aggiuntivi. Agoda ha fatto ogni sforzo possibile per affrontare la situazione, arrivando persino a tentare di negoziare con l'hotel per garantire il nostro comfort durante il soggiorno. Purtroppo, i loro sforzi sono stati vani, poiché il Novotel ha rifiutato di fare qualsiasi compromesso. Questa vicenda mi ha lasciato profondamente insoddisfatto e frustrato. La mancanza di professionalità e la volontà di accogliere un errore genuino da parte loro è davvero scoraggiante. È evidente che il Novotel dà priorità ai propri interessi anziché alla soddisfazione degli ospiti. Posso affermare con sicurezza che non considererò mai più di soggiornare al Novotel e consiglio vivamente ad altri di esplorare alternative per garantirsi un'esperienza più piacevole e accomodante.

Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent interaction with Novotel Venezia Mestre. We have carefully reviewed the details of your reservation and the communication with our receptionist, Francesca and, we would like to clarify that the initial contact with our staff was focused on acknowledging your request and assessing the feasibility of making changes to the reservation. At no point during this initial interaction was a guarantee provided that modifications would be possible. Regarding the inability to modify or cancel the reservation, we would like to clarify that the discounted rate you selected comes with certain restrictions, including limited flexibility in making changes or cancellations. This policy is in line with the terms of the special offer you chose. Additionally, we regret to inform you that reservations made through third-party websites, such as Agoda, are subject to the policies and procedures of those platforms. Unfortunately, we do not have the authority to make changes to bookings originating from such sites. Furthermore, we would like to emphasize that we are sorry that the entire team has been negatively evaluated for an incident that was not caused by us (the incorrect booking made by you) and occurred on a platform not managed by us (Agoda). Best Regards Marco Majolino - General Manager

15 min from boats

Tripadvisor 评级 3.0/5

Dan11562 经 TripAdvisor 认证的评论

close to highway, easy access and no traffic but there is nothing around the hotel if you are planning on eating/going out. Food is pretty decent at the restaurant, breakfast is probably the best option there although they have good dinner selection

Thank you for sharing your experience at the Novotel Venezia Mestre. Your opinion is very important to us and we will do our best to improve our services in the future. We hope to see you again soon! The Novotel Venezia Mestre team.

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其他网络用户评价我们的酒店

  • 783 评论 8/10 位置
  • 962 评论 6.9/10 房间
  • 960 评论 8.8/10 服务
  • 32 评论 6/10 上网
  • 633 评论 7.4/10 早餐
  • 498 评论 7.3/10 清洁度
  • 333 评论 4.9/10 食物
  • 290 评论 6/10 性价比

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