华盛顿拉菲特广场索菲特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,915 评论

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描述

酒店其他优惠

  • Balmain Bath Amenities

  • Complimentary WiFi

  • Close to The White House, The Capitol, Memorials, The National Monument, Smithsonian Museums

  • Closest airport- Reagan National Airport (15 Minutes)

  • McPherson Metro 1 block away

我们的客房

酒店位置

华盛顿拉菲特广场索菲特酒店

806 15th Street NW, WASHINGTON DC
20005 华盛顿
美国

GPS:38.900385, -77.033594

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Opaline Bar and Brasserie

Opaline Bar and Brasserie 提供融合了华盛顿口味的经典法式菜肴。酒店毗邻白宫和其他景点,我们全天供应的菜单包括:半壳生蚝、法式白香肠、牛排加薯条、法式杂菜烩和其它经典菜式。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,915 评论

TripAdvisor 评级  4.5/5  3,931 评论

卓越奖 2023

Great location and staff

Tripadvisor 评级 5.0/5

one2one Couples - 经 TripAdvisor 认证的评论

This was our first time in Washington DC and I had spent many hours trying to decide where to stay. I hit jackpot with The Sofitel the location couldn’t have been better even after a long day walking our feet off around the sites it was never a slog. Also for those journeys further afield the Metro station was just around the corner. We were upgraded to a beautiful room and the staff were very accommodating of all my questions. Not all of our luggage managed the journey from Heathrow to DC and the staff helped out with the best places to get emergency supplies until BA played catchup with our bag. Bar staff were great fun and recommended cocktails which suited our palette. All in all a great experience and would have no hesitation in returning both to DC and Sofitel.

Bonjour, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our great location and received excellent customer service during your stay at Sofitel Washington DC Lafayette Square. It's wonderful to know that our staff could assist you with all your questions and provide recommendations to make your visit memorable. We are glad you found our beautiful room comfortable and that you appreciated the convenience of the Metro station nearby. Your kind words about our bar staff are truly appreciated. We look forward to welcoming you back to both Washington DC and Sofitel in the future. Warm regards, Veronique Stalport Director of Operations

Needs attention. Doesn’t feel like a 5 star

Tripadvisor 评级 3.0/5

JaredMitchell93 Couples - 经 TripAdvisor 认证的评论

Carpet was ripped in our room. View was of a heating unit out the window. Walls were all marked up. The hallways and elevators were not clean at all. Wasn’t well maintained. Felt more like a 3 star Hotel

Dear Jared Mitchell, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your time at our hotel. Rest assured, we take your concerns seriously and will address them promptly to ensure a better experience for all our guests. We apologize for the condition of the carpet in your room and the view from your window. It's disappointing to hear about the marks on the walls and the cleanliness of the hallways and elevators not meeting your expectations. Please know that this is not indicative of the high standards we strive to maintain. We truly value your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to exceed your expectations in the future. Warm regards, Veronique Stalport Director of Operations

Bad experience and attitude of frontdesk staffs

Tripadvisor 评级 3.0/5

DrArnt_Htoo_Aung 经 TripAdvisor 认证的评论

Worst service from an All group facilities. Unfriendly front desk people, not recognizing a member, no complimentary benefits even for a platinum accorplus member. Is it because I booked through Agoda, I am not sure, but even then the repulsive behaviour from the frontdesk made me decide not to go to this hotel again in future.

Dear Dr Htoo, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the negative experience you encountered during your recent stay. It's disheartening to learn that you found our front desk staff to be unfriendly and unaccommodating, especially as a valued Platinum member. Please know that providing exceptional service and recognizing our loyal guests are top priorities for us, regardless of the booking channel used. Your experience does not reflect the high standards we strive to maintain, and we sincerely apologize for any inconvenience or disappointment caused. We will address your concerns with our front desk team to ensure that such behavior is not repeated in the future. We value your loyalty and will make every effort to enhance your future stays with us. Once again, we apologize for falling short of your expectations and thank you for bringing these issues to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Warm regards, Veronique Stalport Director of Operations

Anniversary Weekend Away

Tripadvisor 评级 5.0/5

SurfFisher78 Couples - 经 TripAdvisor 认证的评论

My wife and I always stay at the Sofitel when we visit DC. It never disappoints. It is a great location, walkable to so many places. Staff is super nice and always available if you need anything. We highly recommend staying at the Sofitel

Bonjour, Thank you so much for the fantastic comment! It's wonderful to hear that you and your wife have consistently enjoyed your stays at the Sofitel in DC! We love to hear that you enjoy the hotel premium location and the great service provided by the staff. We look forward to welcoming you back many more times! Kind Regards, Veronique Stalport

Hotel was nice, but staff need training on service

Tripadvisor 评级 3.0/5

Hibernia_55 商务住宿 - 经 TripAdvisor 认证的评论

I'm a Platinum Accor member and have stayed over 60 days at Sofitels in particular in several cities. I was very disappointed with the attitude of certain staff members when I checked in for my stay. First, it wasn't busy when I checked in; there was one person ahead of me. But when the staff member at the reception desk was finished with the previous customer, she yelled out, "Next!" Not "Welcome to Sofitel, DC, how may I help you?" Instead she asked, "Last name?" I gave her my name. Then she said "Credit card and ID." She handed my ID and card back, along with the room key. It was very unfriendly and helpful service. Not even, "your room is on the third floor, elevators are on the right behind you, " etc. It's not a big deal, but Platinum members are usually welcomed with a free drink card. None of that here. I had to come back down to the lobby to request the card, which another employee helpfully gave me. At other Sofitels, staff have gone out of their way to welcome me, and offer helpful suggestions, such as there's coffee available every morning the in lobby, a description of the hotel amenities, etc. Here, nothing. I might as well have used a touchscreen to check-in. While everyone can have a bad day, I had a sense that this is par for the course for certain employees. It was a very cold and unfriendly stay. I felt like telling the staff member that I have a choice of hotels to stay at, and I've had a more friendly welcome at the DMV. Now, there was one other employee at the desk who ended up being quite helpful and friendly. So it's not a hotel-wide issue. But first impressions are everything. I think a little staff training could go a long way in making customers, especially Accor members, feel welcomed. Again, I have a choice of hotels, and this is the first time at a Sofitel where I felt like I was treated as a burden/hassle, not a customer. Other than that, the hotel is in a nice location, close to the White House. The rooms were spacious and clean, if a bit ordinary.

Bonjour, Thank you for taking the time to share your feedback about your recent stay at Sofitel DC. We genuinely appreciate your loyalty as a Platinum member and regret to hear that your experience did not meet the high standards that we aim to provide. We sincerely apologize for the disappointing check-in experience you encountered, and we completely understand the importance of a warm and welcoming reception. Your concerns regarding the abrupt communication and lack of the customary Platinum member welcome amenities have been duly noted. We are committed to addressing these issues and ensuring that all our guests, especially our valued Accor members, feel appreciated and valued from the moment they arrive. Your feedback about the friendly and helpful assistance from another staff member is appreciated, but we acknowledge the need for consistent service excellence throughout the hotel. We understand that first impressions are crucial, and we are committed to providing the necessary training to our staff to ensure a warm and inviting atmosphere for all our guests. We're pleased to hear that you enjoyed the hotel's convenient location and the cleanliness of the rooms. However, we recognize that improvements are needed in creating a more personalized and welcoming experience. Your feedback is invaluable to us, and we assure you that your concerns will be shared with the relevant teams for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve as a Platinum Accor member. Thank you for your continued loyalty, and we look forward to the chance to restore your faith in Sofitel. Warm regards, Veronique Stalport

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其他网络用户评价我们的酒店

  • 850 评论 9.5/10 位置
  • 1,243 评论 7.1/10 房间
  • 1,332 评论 8.4/10 服务
  • 35 评论 6.1/10 上网
  • 407 评论 7.3/10 清洁度
  • 285 评论 5.9/10 设施
  • 183 评论 6.5/10 早餐

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