利兹中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,686 评论

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4 Whitehall quay, Whitehall Quay, LS1 4HR 利兹, 英国

描述

酒店其他优惠

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • 8 间可改装的明亮活动室

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking with EVC

我们的客房

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酒店位置

利兹中心诺富特酒店

4 Whitehall quay, Whitehall Quay
LS1 4HR 利兹
英国

GPS:53.795645, -1.551394

电话
传真 +44 113 242 6445

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,686 评论

TripAdvisor 评级  4.0/5  2,739 评论

卓越奖 2023

Great comfortable hotel

Tripadvisor 评级 5.0/5

zotar Solo travel - 经 TripAdvisor 认证的评论

Stayed here for one night on business and was very comfortable. Great room with very comfy bed, room had very nice look and feel and the bathroom and shower were great. Staff were helpful and friendly. In a good position in Leeds near the station and new business quarter.

Great hotel

Tripadvisor 评级 5.0/5

walker-k-81 家庭住宿 - 经 TripAdvisor 认证的评论

Great hotel! Emailed ahead to advise it was my daughters birthday and they put some balloons and a card in the room! Such a lovely touch! Food was amazing in the soap factory, and breakfast filling the next day! Would recommend and would definitely go back.

Birthday Surprise

Tripadvisor 评级 5.0/5

jeanette f 经 TripAdvisor 认证的评论

Booked this room for my daughter and partner and she was very happy with the room and location She said the bed was comfortable and loved the little touches . This was also for her 21st and I asked if the could put balloons in the room which the did and a lovely card Thank you

Dear Jeanette, Thank you for choosing Novotel Leeds Centre for your daughter's 21st birthday surprise. We are delighted to hear that the room, location, and little touches made her stay special and it was a pleasure accommodating your request for balloons. Your kind words mean a lot to us and we look forward to welcoming you and your family back for more special occasions. Warm regards, Joanne Joyce Guest Services Manager

Weekend Stay in Leeds

Tripadvisor 评级 1.0/5

906abdoun 经 TripAdvisor 认证的评论

Hi, We stayed at the hotel Saturday just gone and we were lucky enough to stay on the right of family and friends. This is not the first time we’ve used this rate at this hotel. we were welcome to a lovely lady who was new to check in process was going all smooth until after our payment. We were informed that we needed to show the Heartists Card, as this was a new policy that has been added, we never knew nothing about this until check-in. The receptionist, who is New informed Sissi who then spoke to us very aggressive as we didn’t have the card as someone booked it for us. The issue escalated whereby we had to pay for the full nights day As you weren’t able to get in contact with the person who booked it for us, we had to wait around to see if we could provide it. Sissi wasn’t understanding about the situation and the fact that we didn’t know about this new policy. We have driven over two hours to get here and just wanted to check in and get our weekend started. we paying for the full amount and was quite sad that we wasn’t able to show the Heartist card once we was able to get in contact with the person who booked it for us. I couldn’t believe how Sissi spoke to the new receptionist by demeaning her and how she spoke to us was very rude. The next day in the morning I came down and provided the Heartist Card and was able to get a refund but still Sissi was butting in when I was trying to speak and was still making an point about the whole situation. it would’ve been nice if she could’ve been a bit more understanding and patient with us and given us the chance to show the card later without charging us. Lastly, Sissi called the bedroom and try to offer us a complimentary breakfast which was nice, but it woke us up only 9am. Overall we had a disappointing stay. We previously stayed with you guys two times and both times were great, but the most recent one has made us not want to come back again. I did ask to speak to a manager, but they wasn’t in.

Dear Abdou, Thank you for taking the time to provide us with feedback about your stay. I am pleased to hear that you have previously enjoyed your stays with us and I regret that you found your experience on Saturday to be disappointing. The policy regarding friends and family rate is that the member of staff must send to the person staying in the hotel, a photocopy of their valid ALLHeartists card and of their ID card. These documents are mandatory to benefit from the Friends & Family rates and will be requested upon arrival at the hotel. If these documents are not presented, the preferential rate may not be granted. This is not just a policy for our hotel, it is detailed on the Accor staff website where you make the bookings. I do apologise however if you found our receptionist to be unsympathetic to your situation and we will addresss this internally I am pleased that it was sorted in the end for you, when you received the Heartist card, and I am glad that you appreciated the complimentary breakfast Thank you, again, for your feedback and we hope to welcome you back again in the future Kind regards, Joanne Joyce Guest Services Manager

Well located hotel

Tripadvisor 评级 5.0/5

Ian M 商务住宿 - 经 TripAdvisor 认证的评论

I stayed here for 5 nights for business purposes, we also hired several other rooms and a meeting room downstairs. I can’t fault this hotel at all or the staff who work there. It’s an old building but the everything has been modernised, the rooms were very clean and I had room service everyday. The rooms had everting I needed and were very spacious too. I really liked the overhead shower. Breakfast and dinner was reasonably priced, fresh and plentiful. The bar in the evening had a good vibe and was nice to sit in for a beer or two. The hotel is perfectly located for the station and access to the city centre. Overall I would stay here again.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,496 评论 9.2/10 位置
  • 1,948 评论 8.2/10 房间
  • 1,598 评论 9.4/10 服务
  • 23 评论 8.7/10 上网
  • 861 评论 7.7/10 清洁度
  • 712 评论 8.3/10 早餐

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