墨尔本市中心铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,024 评论

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195 Swanston Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 酒店地处墨尔本市中心，是工作休闲的理想场所。

  • 出门就是墨尔本著名的美食和时尚街区。您可以尽情探索墨尔本的精彩生活。

  • 204 间宽敞的客房经过精心设计，充分体现了墨尔本的时尚创造力。

  • 位于 15 楼的 Club Lounge and Room 1954 视野开阔，景色优美，是客人休闲和举办私人活动的理想场所。

  • 设施齐全的先进健身房

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酒店位置

墨尔本市中心铂尔曼酒店

195 Swanston Street
3000 墨尔本
澳大利亚

GPS:-37.812876, 144.96526

电话
传真 +61 3 9663 4711

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

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ALL 评级  4.4/5  3,024 评论

TripAdvisor 评级  4.0/5  200 评论

卓越奖 2023

Average at best - certainly not 5 star

Tripadvisor 评级 2.0/5

paul h 经 TripAdvisor 认证的评论

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Tripadvisor 评级 5.0/5

Sharon H Couples - 经 TripAdvisor 认证的评论

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Memorable for all the wrong reasons

Tripadvisor 评级 1.0/5

Paul G Couples - 经 TripAdvisor 认证的评论

Shabby, drab hotel. Unfriendly. disinterested reception with the exception of Ralph who has an impressive customer focus. Housekeeping very hit and miss and lacked attention to detail. No coffee replacement, bed pulled up rather than made over a four day period. Not something you’d expect from the Acor Group

Dear Paul G, Thank you for your feedback. We apologize for falling short of your expectations during your stay. We appreciate your recognition of Ralph's customer focus and will address the issues you've raised with our team to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Disappointing

Tripadvisor 评级 1.0/5

Sid X 经 TripAdvisor 认证的评论

Could barely sleep, with the noise of the A/C. Poor service, they were unable to clean the room one day. They would not honour the advertised features. Free parking was $60 / day and no breakfast included. We stayed 2 nights unfortunately. Waited 30 minutes to check in, only 1 receptionist at 2pm!! Could hear people / TV in other rooms. Totally ruined my 70th birthday.

Dear Justsid54, We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Please feel free to elaborate on the advertised features, as we don't advertise free parking and breakfast would only be included if you book the accommodation with an inclusive breakfast rate. I will be happy to look into it further once I have heard from you. Regards, Alex Mihardja Executive Assistant

Too noisy

Tripadvisor 评级 3.0/5

debbie046 家庭住宿 - 经 TripAdvisor 认证的评论

Was excited to be staying in this hotel but something of a let down. Room was nice but incredibly noisy. The windows are not double glazed so you can hear everything on the street, including the buskers who go on into the night. The banging of doors in the hotel is particularly bad. Reception was slow.

Dear debbie046, We're truly sorry to hear about the noise disturbances you experienced during your stay. Your feedback is invaluable to us, and we'll definitely look into ways to address these issues to ensure a more peaceful experience for our guests in the future. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

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其他网络用户评价我们的酒店

  • 1,355 评论 9.5/10 位置
  • 1,667 评论 7.9/10 房间
  • 1,675 评论 7.4/10 服务
  • 26 评论 5.1/10 上网
  • 529 评论 7.3/10 设施
  • 523 评论 8.4/10 氛围
  • 512 评论 7.8/10 清洁度
  • 379 评论 7.4/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。