奥芬堡展览广场美居酒店

客户意见评级 (ALL 评级) 3.8/5 93 评论

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Schutterwälderstr.1 a, 77656 奥芬堡, 德国

描述

酒店其他优惠

  • 所有客房配备空调、纯平电视、电话和水壶。

  • 毗邻展览中心，距离市中心仅几分钟路程，距离 A5 2 公里

  • 以酒店为中心，四周分别是斯特拉斯堡、弗赖堡、黑森林、巴登巴登、科尔玛和欧罗巴公园

  • 游泳池和桑拿房邀您前来放松身心。

  • 酒店全面覆盖免费 WIFI，大堂配有上网终端，供客人免费使用。

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酒店位置

奥芬堡展览广场美居酒店

Schutterwälderstr.1 a
77656 奥芬堡
德国

GPS:48.464741, 7.933212

电话
传真 +49 781 505513

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

HOFKAMMER

我们的 Hofkammer 餐厅供应地方特色菜。目前暂停营业，恢复时间另行通知。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  93 评论

TripAdvisor 评级  4.0/5  1,100 评论

位置好，周边吃饭超市1km之内

客户意见评级 4.0/5

匿名 商务住宿 - 所有已确认评论

安静舒适

尊敬的 Yonggang L.： 感谢惠赐有关下榻 Mercure Hotel Offenburg am Messeplatz 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Shocking experience

Tripadvisor 评级 2.0/5

Laura H 经 TripAdvisor 认证的评论

during the FIFE worldshow 2023 had the displeasure of staying at Mercure Hotel Offenburg, and I must say, it was a dreadful experience from start to finish. The hotel's complete lack of awareness regarding the options booked through their website (cat in room, extra kids menu though website) left a sour taste in my mouth from the very beginning. Even though our booking confirmation clearly displayed that we had paid for these additional options, it led to a frustrating and unnecessary discussion upon our arrival, and the hotel claiming we still owed them 100 euro. One of the most concerning incidents during our stay however was when, between 3 and 4 pm, someone entered our room without so much as a knock or announcement. My partner and my child were both asleep at the time recovering from a long drive , which made this invasion of privacy deeply unsettling. It is unclear to the hotelstaff at this point if this was someone from housekeeping (the timing is weird) or if they made a mistake with keycards, and the hotel is unwilling to fully investigate. But that's not all; my experience with the hotel's dining services was equally disappointing. I have a severe allergy, and on a Saturday night, I inquired about the safety of a salad due to my allergies. The lady in the restaurant assured me that it was safe to eat, saying, "this dish does not contain nuts or seeds at all anyway." I trusted her recommendation and ordered the salad with confidence. However, the next day, I received an entirely different dish that contained pesto (which often contains nuts) and pumpkin seeds, not to mention shellfish, which is a significant allergen. This inconsistency in service and misinformation regarding allergens is not only unacceptable but also potentially dangerous to guests with allergies. To make matters worse, on the same night, we ordered three lasagna dishes from the hotel's restaurant. After waiting for an excruciating 50 minutes, we were served lasagnas that were still frozen in the middle. We sent them back, only to receive new lasagnas after an additional 40 minutes. Shockingly, the second batch was also frozen in the middle. The server's excuse that "he had told the chef to put them in the oven longer but that the chef hadn't listened" is simply inexcusable. This level of negligence is unacceptable for a hotel of this supposed caliber (awards on door etc) By that point, it was already 9:30 pm, and we had had enough. We canceled our order and had to resort to dining at a fast-food chain to satisfy our hunger. This was far from the dining experience we expected from a hotel of this standing. In conclusion, my stay at Mercure Hotel Offenburg was marred by a series of disappointments, including the hotel's lack of awareness regarding website bookings, the invasion of our privacy, misinformation about allergens, and a shocking failure in the restaurant's service. I would strongly advise anyone considering staying at this hotel to think twice and explore other options, as my experience here was nothing short of a nightmare.

Poor costumer service

Tripadvisor 评级 3.0/5

Pinga123 经 TripAdvisor 认证的评论

It's the only hotel near the "Messe Offenburg" and as such, the only option for visitors of the Messe. Everything was fine: room clean and quiet, easy check-in. However, reception wasn't particulary friendly (more indifferent) and the experience got even worse when checking-out: I mentioned that I got charged twice, once when I had done the booking online and then again at check-in. I hadn't said anything during check-in as I wasn't 100% sure whether I had indeed already paid at the time of booking. However, did so afterwards and brought this up when checking-out. The staff member couldn't care less and asked me I should double-check at home on my credit card statement and in case I had already paid at the time of booking, I write them an email. Turned out that I was right and had to reach out to them once back at home to reverse the double payment (which they then did). It's a shame that the costumer is made to check vs. the hotel accommodating their guest to check in the first place. To be fair, I received an apologies with the email reply from the hotel. Nevertheless, definitely a big no-go how they handled the situation in the first place in terms of costumer service.

Quality went down

Tripadvisor 评级 1.0/5

Iuliia P 经 TripAdvisor 认证的评论

Reception doesn't know to use their system well. After first night they did not clean the room: wet towels ect... In the restaurant (breakfast) young waiter doesn't understand English at all. ☆☆ stars hotel 👎😖 The only one good is pool.

Pleasant stay

Tripadvisor 评级 4.0/5

JSJJBK Couples - 经 TripAdvisor 认证的评论

We stayed in the Mercure Hotel Offenburg for two nights and we had a pleasant stay. The rooms were clean and spacious, the hotel staff is friendly and helpful. The breakfast offered a great variety. Very good location. We recommend this hotel.

Dear JSJJBK, Thank you so much for your nice comments. Hope to see you soon again. Best regards, The Management

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其他网络用户评价我们的酒店

  • 281 评论 8.3/10 位置
  • 536 评论 4.6/10 房间
  • 330 评论 7.4/10 服务
  • 27 评论 3.4/10 上网
  • 252 评论 7.6/10 早餐
  • 234 评论 4.1/10 清洁度
  • 208 评论 4.5/10 舒适度
  • 181 评论 4.1/10 食物

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