礁滩铂尔曼酒店赌场 5 星

客户意见评级 (ALL 评级) 4.7/5 2,699 评论

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酒店其他优惠

  • 娱乐选择丰富多样, 从各种游戏到现场表演,应有尽有

  • 在 Tamarind 享用屡获殊荣的美食 品味现代风味的澳大利亚佳肴

  • 设有 11 个可灵活调整的会议区, 可承办多达 800 人的会议

  • 位于市中心!距离大堡礁码头或凯恩斯会议中心只有 3 分钟步程

  • 豪华房包含所有豪华设施!一定要查看我们的优惠服务。

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酒店位置

礁滩铂尔曼酒店赌场

35-41 Wharf Street, PO Box 7320, Queensland
4870 凯恩斯
澳大利亚

GPS:-16.923458, 145.779488

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,699 评论

TripAdvisor 评级  4.5/5  2,589 评论

卓越奖 2023

Look no further.

Tripadvisor 评级 5.0/5

Billbis2014 经 TripAdvisor 认证的评论

Can not fault this hotel, from check in to check out, staff,rooms,breakfast all excellent, the location is close to everything, the hotel casino's bistro Flinders was great value but plenty other restaurants within walking distance, will definitely stay here again.

Our go to hotel in Cairns

Tripadvisor 评级 5.0/5

Susie L 经 TripAdvisor 认证的评论

This is by far the stand out hotel in Cairns. Located in the heart of the city and within walking distance of everything. The rooms are spacious with the decor suited for the tropical environment. The service if first class from when you arrive, to Housekeeping and the security team that welcome you to the casino.

Dear susie1824, Thank you so very much for taking the time to review your 5 star stay with us. We are thrilled that you had such a memorable experience and found our staff so welcoming and professional! I will certainly pass this onto the team. We look forward to welcoming you back to stay again soon, for another relaxing visit in luxury. Sincerely, Wayne Reynolds General Manager Hotel

Stolen Rx and problematic air conditioning.

Tripadvisor 评级 2.0/5

Todd C 经 TripAdvisor 认证的评论

Great location, and nice room. Great bath and shower and separate commode room with a sink. The air was problematic in two rooms as we were moved from one due to the issue. The air would not shut off even when significantly cooler than the setting. Engineering agreed and needed a part to fix it. We were moved to another room where the air still malfunctioned getting very warm overnight. The worst issue though was a stolen prescription medicine from my bag. The missing Rx was the only one anyone would want (valium) while the rest were left in my bag. Staff insisted that I lost the Rx or misplaced it, but I am confident it was with my others. Not ok.

Dear G4824LPtoddc, My sincere apologies for the inconvenience caused to you during your stay. I can assure you that we take the matter very seriously and have conducted a thorough investigation into the missing medication. Our team member of 15 years who serviced your room has advised that there was no contact with your medication. I am more than happy to discuss with you personally, please feel free to contact me on hotelgm@reefcasino.com.au. My apologies again for the inconvenience caused. Kind regards, Wayne

Dated and disappointing

Tripadvisor 评级 2.0/5

KimS5626 Couples - 经 TripAdvisor 认证的评论

The hotel is dated and did not meet our expectations. The room is spacious and the bed was comfortable but it smelled musty. We spoke to the front desk and they offered to have a machine brought up to “air out the room” but it never happened. Honestly, if I planned to be here for more than 2 nights I would have switched hotels

Dear KimS5626, Thank you for taking the time to review your recent stay with us. I am sorry that your experience with the room quality did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience and product for every guest; therefore your feedback is very important to us. We very much appreciate your comments as this is how we improve on what we already delivery. Again thank you for your time and we hope we will have the pleasure of welcoming you back in the future. Sincerely, Wayne Reynolds General Manager Hotel

Nice Hotel But NOT 5 Star!

Tripadvisor 评级 3.0/5

BrianTheTraveler77 Couples - 经 TripAdvisor 认证的评论

This hotel bills themself as a 5 Star Hotel so that is how I will rate it - against other 5 Star hotels . First of all the only person who has any sense of 5 star service is the Concierge (Matt) who was incredible and probably would be a better General Manager than the one they have. No bell service (other than Matt), only a coffee shop in hotel (usual bad casino food choices in the casino). Room was generally clean down the middle while baseboards and walls were gross and probably have never been cleaned. Hotel location is excellent t close to restaurants and bars. If this hotel billed themselves as a 3-star hotel (which is what they really are) Inwould give them 4.5 stars but since they bill themselves as 5 star (which is laughable) they get 3

Dear Brian The Traveller77, Thank you for taking the time to post your feedback, I am sorry that we did not meet your expectations on this occasion. I do recommend that should you come across something that is not right with your room, please let our Manager on Duty know (or Matt) and we would get one of our team up to rectify it as soon as possible and if we couldn't fix it we would move you to another room. Things do go wrong from time to time and the team are not perfect and do miss things occasionally. We are happy to rectify this as quickly as we can to make your stay more enjoyable. It is a shame that you didn't take the opportunity to try one of our other 3 restaurants, you might have enjoyed them before writing them off without having tried them. Matt is a superstar as you say, as are the rest of the team who do their best everyday to look after our guests. Best regards, Wayne

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其他网络用户评价我们的酒店

  • 771 评论 9.6/10 位置
  • 1,478 评论 8.6/10 房间
  • 1,628 评论 9.3/10 服务
  • 8 评论 7.1/10 上网
  • 539 评论 8.5/10 舒适度
  • 449 评论 7.3/10 清洁度
  • 369 评论 7.5/10 食物
  • 331 评论 7.6/10 氛围

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