堪培拉诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 3.9/5 3,230 评论

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描述

酒店其他优惠

  • 距湖泊 1 公里,距国会大厦 3 公里

  • 附近设有诸多餐厅和酒吧

  • 无线网络、大办公区、纯平有线电视

  • 时尚的酒吧全天提供饮料和小吃

  • 健身中心、水疗中心、桑拿房、活动场所

我们的客房

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酒店位置

堪培拉诺富特酒店

65 Northbourne Avenue
2601 堪培拉
澳大利亚

GPS:-35.27799, 149.128986

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  3,230 评论

TripAdvisor 评级  3.5/5  4,002 评论

Outstanding

Tripadvisor 评级 5.0/5

Dean R 经 TripAdvisor 认证的评论

The beds were amazing, so soft and comfortable. The Staff were amazing, the front desk were always happy to give any help they could. The restaurant team gave an amazing experience and the housekeeping team were incredibly professional when cleaning my room. Cannot wait to stay again!

Dear DeanrH805kn, Thank you for choosing to stay with us at Novotel Canberra. We are thrilled to hear that your recent experience with us was outstanding. It is fantastic to hear that you found our beds very comfortable and our team both amazing and professional. This feedback will be shared and celebrated with the whole team. We look forward to warmly welcoming you back on your next visit to the Nation's Capital. Sincerely, Jessica James General Manager

位置好,住也舒服

客户意见评级 5.0/5

Wangsong 情侣住宿 - 所有已确认评论

尤其前台有个女生帮我定去墨尔本的 Bus 及火车票

Dear Song W., We very much appreciate your comments regarding your stay at the Novotel Canberra. Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our location convenient and accommodations comfortable. It's wonderful to know that our front desk team, particularly the helpful young lady, could assist you in booking your bus and train tickets to Melbourne. Providing excellent service is our priority, and we're delighted that she could contribute to making your stay even more enjoyable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Youvrind Duty Manager

Lively neighborhood

Tripadvisor 评级 5.0/5

SteveAntpitta 经 TripAdvisor 认证的评论

We stayed here when our flight was diverted to Canberra. The desk clerk handled the rush of displaced passengers sent here well. The rooms were very comfortable. The location is in a lively area, convenient to restaurants and a hopping nightlife..

Dear SteveAntpitta, It is great to hear that you enjoyed your time at our property and in Canberra even if that was not your original plans. We are thrilled to hear that our front office team were able to quickly assist and that our central location suited your needs. We hope to warmly welcome you back on your next visit to the Nation's Capital and appreciate you taking the time to provide us with this review. Sincerely, Jessica James General Manager

Not at Novotel standards

Tripadvisor 评级 3.0/5

Anthony H 商务住宿 - 经 TripAdvisor 认证的评论

I stayed at the Novotel Brisbane 5 days ago, and the Novotel Canberra this week, these two properties are polar opposites when it comes to experience/inclusions/value for money, with the Novotel Canberra a 3 star motel compared to the 4.5 star Novotel Brisbane - I was shocked at how the experience could vary so much within the same brand. Comparison between the two: Novotel Canberra - (NC) Novotel Brisbane - (NB) 1. Room service: NB: Full room service was available NC: It states its available from 4pm. I requested food at 5pm, "sorry sir, the kitchen doesn't open til 5.30pm". Ugh 2. Minibar NB: Fully stocked minibar replenished daily. NC: No minibar on offer whatsoever, nothing... 3. Coffee NB: Barista coffee is served standard with breakfast each morning. NC: Barista coffee only available at an additional charge, even when breakfast is included. 4. Breakfast NB: Eggs anyway you like, omelette, poached, sunny side up, whatever - just ask. NC: I requested an omelette, "that'll be an additional cost on top of what you've already paid for breakfast". Are you serious!? What's the point of paying for breakfast?? 5. Drinks Asked front desk at 11pm for a can of soft drink and charge it to my room. "We have no drinks as the bar is closed". They could not even get a can that could be fetched from the fridge and charge it to the room. So with no minibar, and nothing available for purchase - uber delivery came in handy. 6. Pre-ordering NB: Inroom card to pre-order breakfast for delivery, just fill in and leave it outside at night. NC: No such thing exists Gerneral stuff: Im 5ft 8 and the shower head was 1cm off the top of my head, hate to have been any taller. Shower over bath too so avoid if you have mobility issues. Stained curtains, chipped cupboards, room carpet filthy and in desperate need of replacing. The only saving grace here is location (however there are plenty of other properties in the same location so you have choice), and all staff were friendly. Avoid if you want 3 star or above. Stay if you're ok with motel style, lack of services, lack of amenities and wanting to pay for extras that should already be included. Hot tip: Canberra accom can book out well in advance, especially if parliament is sitting. Make sure to book as far in advance as you can to avoid disappointment.

Dear Anthony, Thank you for staying with us at Novotel Canberra. We are very sorry to hear that your recent experience with us did not meet your expectations. We appreciate you taking the time to provide us with this detailed feedback and comparison with Novotel Brisbane. We are currently reviewing many of our services including breakfast offering, mini bar and room service and will be making changes and improvements in the coming months. We will investigate with our front office team on why a drink was not offered, this is not our usual service standards and we sincerely apologise for the inconvenience this caused. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Limited Refurbished Rooms - 2 star motel rooms are better

Tripadvisor 评级 1.0/5

Collin P 商务住宿 - 经 TripAdvisor 认证的评论

Limited Refurbished Rooms - the majority of the time over the last two years stayed at the hotel was in the style of a 2 Star motel room with a 5 Star pricing. There should definitely be clarity that the rooms on website are extremely limited! I have let me company know and will be delisting the hotel from our hotel options.

Dear Collin, Thank you for choosing to stay with us at Novotel Canberra. We are very sorry to hear that your recent experiences at our property have not met your expectations. We are currently working with our owners on plans to refresh the rooms at Novotel Canberra which we are very excited about. We hope to get the opportunity to better serve you and welcome you back in the near future. Sincerely, Jessica James General Manager

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其他网络用户评价我们的酒店

  • 1,738 评论 7.3/10 位置
  • 2,371 评论 5/10 房间
  • 1,793 评论 7.4/10 服务
  • 29 评论 5.5/10 上网
  • 941 评论 4.8/10 舒适度
  • 918 评论 4.3/10 清洁度
  • 622 评论 3.5/10 设施
  • 609 评论 2.5/10 氛围

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