费城索菲特酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 3,264 评论

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120 South 17Th Street, 19103 费城, 美国

描述

酒店其他优惠

这家精致的市区酒店位置便利，坐落在利顿豪斯广场繁华的购物和餐饮区。您可探索附近的艺术和文化展览，包括巴恩斯基金会和费城艺术博物馆。

我们的客房

酒店位置

费城索菲特酒店

120 South 17Th Street
19103 费城
美国

GPS:39.95078, -75.168998

电话
传真 +1 215-564-7459

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  3,264 评论

TripAdvisor 评级  4.5/5  4,470 评论

卓越奖 2023

Not up to expectations

Tripadvisor 评级 4.0/5

Myglutenfreeguide 经 TripAdvisor 认证的评论

Hotel is currently being renovated, which detracted from our experience. The main beds are good but the sofa beds are absolutely terrible and very uncomfortable. If travelling with kids go for two double beds rather than the sofa bed option. The hotel has a great location, but we felt it was overpriced. The interiors are quite old fashioned, but hopefully they are addressing this in their revamp. It's a nice hotel, but just not comparable to other hotels in the same price range that we stayed in during our trip.

夜間入住登記服務的人員態度不是很友善

客户意见评级 1.5/5

Andres C. 单人住宿 - 所有已确认评论

辦理入住登記後，入房房間的燈無法打開，因為房間全暗，也無法看到撥到前台電話號碼，只能跑下去請求幫助，前台人員態度明顯不佳，我回到房內等了大約十幾二十分鐘，都沒有人來，當時我的房內是全暗的，後來再下去請求幫助前台人員很不耐煩跟我說，我沒有辦法一次處理這麼多業務，我想說也只有一個客人在前台而已，而且是在等經理回來。這種服務態度下次我不會再入住。

Live Bed Bug on the Pillow

Tripadvisor 评级 1.0/5

mollyz136 经 TripAdvisor 认证的评论

I checked into the Sofitel in Rittenhouse Square for a business conference in the city on April 4th 2024. My room had a musty/mildew smell and within an hour my skin started itching all over. I figured I must be having some kind of an allergic reaction so I asked if I could switch rooms. The next room did not have a smell, but when I pulled back the pillows there was a large bed bug walking across it. I immediately brought the manager and receptionist to see it. The hotel refunded my money, but it was 8pm in the evening and I had to scramble to find a new hotel. The manager helped find me another hotel, but refused to pay for it despite the inconvenience and terrible condition of both rooms at the Sofitel.

Sofitel Rittenhouse - will not return

Tripadvisor 评级 1.0/5

Emily M Couples - 经 TripAdvisor 认证的评论

My boyfriend and I wanted to treat ourselves to a little getaway for our anniversary and I must say, we will not be returning to the Sofitel in Rittenhouse. We were not aware when we booked there was a lot of construction going on at the hotel - the lobby was out of commission and there was a lot of noise. Hallways smelled of weed, very outdated rooms. The highlight was when I saw a woman urinating on the lobby floor. I informed the front desk and it didn't seem anything was done to mediate the situation. About a half hour later the pee was still on the floor and no security had come down to assist. For security and sanitary reasons -- this situation was a bit alarming. The next morning I saw the incident was not properly cleaned up. I am not sure what is going on with this location as Sofitel is typically a good brand.... but we will not be returning to the Philly location.

Sofitel? Never again!

Tripadvisor 评级 1.0/5

usasig 家庭住宿 - 经 TripAdvisor 认证的评论

My family and I opted for a weekend getaway to Philadelphia, selecting one of our preferred hotels within the Accor group, Sofitel. This marked our third stay within a six-week period, having previously enjoyed Fairmont in Tremblant and Sofitel in Montreal.Prior to our arrival, we reached out to the hotel to clarify details and expectations. Chris, who attended to our inquiries, displayed exceptional politeness and helpfulness, setting a positive tone for our visit. Upon arrival, the valet service efficiently managed our vehicle, although we were surprised to find the lobby area undergoing renovations. Directed to a temporary entrance down the street, the unattended side door lacked the welcoming ambiance one would expect from a somewhat luxury establishment. Navigating through a construction zone, we ascended short stairs and found ourselves in a makeshift check-in area, housed within a conference room.Despite Mohammad's courteous assistance in escorting us to our room and explaining the hotel amenities, we couldn't overlook the dated aspects of the property. From the worn hallways and elevators to the antiquated luxury one-bedroom suite, several areas lacked the expected sophistication. The bathroom, in particular, exhibited signs of age and functionality issues, including a faulty toilet mechanism(had to be jiggled every time and seats were not soft closing) and worn-out fixtures.Furthermore, we encountered safety concerns such as smoke detectors adorned with shower caps(how is this not a fire hazard!?), highlighting a lapse in attention to detail. Linens and sheets, visibly worn and bearing holes, detracted from the promised luxury experience. Our disappointment extended to the bar experience in Chez Collette , where limited cocktail options were prepared in the kitchen, they were served in unconventional glassware. Despite our efforts to enjoy complimentary coffee and pastries in the mornings, consistent shortages left us dissatisfied. However, the pinnacle of our dissatisfaction occurred during check-out. Despite timely request for our vehicle(11:49am), delays ensued, resulting in an extended wait exacerbated by unprofessional conduct from valet staff. Our car was parked in one piece (Thanks for that!) on the side street rather than in the empty drive-thru. Davis Nguyen discourteous demeanor and reprimanding attitude further soured our impression of the Sofitel Rittenhouse. In conclusion, our stay fell short of expectations, and we are unlikely to consider Sofitel for future accommodations.

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其他网络用户评价我们的酒店

  • 795 评论 9.4/10 位置
  • 1,638 评论 7.5/10 房间
  • 1,732 评论 8.2/10 服务
  • 24 评论 5.3/10 上网
  • 577 评论 6/10 清洁度
  • 409 评论 5.9/10 氛围
  • 350 评论 4.1/10 设施
  • 220 评论 7.4/10 早餐

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。