巴黎里昂 TGV 火车站美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 4,334 评论

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巴黎里昂 TGV 火车站美居酒店 - Image 1
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2 place Louis Armand, 75012 巴黎, 法国

描述

酒店其他优惠

  • 巴黎市中心。自 6 月起，地铁 14 号线将直达奥利机场

  • 卧室配备带 Chromecast 的智能电视。

  • 共享办公空间，提供美味茶歇。

  • Corner Station 供应饮品和美食：可在露台上享用，也可外带。

  • 提供 24 小时全天候安全行李寄存服务（收费）。

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酒店位置

巴黎里昂 TGV 火车站美居酒店

2 place Louis Armand
75012 巴黎
法国

GPS:48.844779, 2.372532

电话
传真 +33 1 43 47 41 94

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  4,334 评论

TripAdvisor 评级  3.5/5  2,951 评论

To be avoided

Tripadvisor 评级 1.0/5

725remim 家庭住宿 - 经 TripAdvisor 认证的评论

Nice lobby and clean room…that’s all positive I can say about this hotel. Tiny room, about 25 degrees in March with no AC or fan and no possibility to open a window. Nobody to help you out either (even though we’ve asked a few times). No free luggage storage for their own customers. Expensive breakfast. Well, I’m just never going back there!

Dear 725remim, We are sincerely sorry you didn't find anything good about your stay except the cleanliness and lobby of our establishment. Please note that our team works hard everyday to provide a quality service. Regarding the size of your room, it is mentionned on our different booking pages. It does correspond to Mercure and Parisian hotels standards. Regarding the temperature in your room, we do apologize as we have some work done on our facade at the moment. The windows can not be opened for your security but we apologize forthe inconvenience. We have some fans available and I will check with our team why they did not give you any. The luggage room is supplement after your check-out. It is also noted on our hotel pages. We are sincerely sorry your overall experience was disappointed. We wish you a lovely day, Léa, Community & Quality Manager

Great location, good stay

Tripadvisor 评级 5.0/5

Joe W 经 TripAdvisor 认证的评论

The hotel was very nice and my room was very clean. The staff were very helpful with all my requests. My room was on the small side, but had everything that I needed (table for working, coffee maker, small fridge) and I really didn't spend too much time in my room, anyway. Breakfast had many fresh foods to choose from and everything tasted good. The location of the hotel is very convenient because it is just steps from Gare de Lyons which has the TGV trains, two RER lines (B and D) as well as two Metro lines (14 and 1). There are also many good restaurants in the area, close to the hotel and a couple quick food choices inside the train station.

Dear ThorWindFonthill, We thank you for taking your time to share your lovely feedback with us. We are happy to learn you had a good time with us and you particularly enjoyed the cleanliness of our establishment, the sympathy of our staff and the equipments in your room. We hope to have the pleasure to host you again ! I wish you a lovely day, Léa, Community & Quality Manager

Really bad experience.

Tripadvisor 评级 2.0/5

michaelhA9219YS 商务住宿 - 经 TripAdvisor 认证的评论

Really bad experience: Arrived late evening after a long day, have my booking confirmed and expected everything was ok. The hotel reception could not find my booking in the first view, but later the found out that the have cancelled by booking the same day - do to the fact they could get in contact with by travel agency. After ongoing discussion with the receptionist in more than 30 min, I asked for a room if possible - and they confirmed there were plenty of available rooms. Why should we then spent more than 30 min in discussing my booking.

Dear michaelhA9219YS, We thank you very much for taking your time to share your feedback with us. We do apologize this inconvenient situation and mistake. We wish you a lovely day, Léa, Community & Quality Manager

Humiliated!

Tripadvisor 评级 1.0/5

Violeta B 家庭住宿 - 经 TripAdvisor 认证的评论

Humiliated! Arrived by mistake at the reception of this hotel at 11:00 pm, raining, along with my 80 year old mother and two heavy suitcases. The guy that served us noticed that we were not at the right hotel, ours was a sister branch - opera bastille 5 minutes walk distance. When we asked him to assist us to order a taxi for us, he laughed at me, insisting it was only a 5 minute walk! But not only that, after ordering the taxi for us, the driver assigned was incredibly rude to us, swearing at us for our suitcases and not assisting two ladies in need. Worse welcome to Paris ever. No empathy or any kind of compassion or generosity left. Utterly disgraceful and humiliating!

Dear Violeta B, We sincerely apologize for the situation you describe. Indeed, this behaviour is not normal. I have shared your review to our Direction and Reception Manager. We are investigating to understand what happened. Regarding the taxi driver however we have no power on it. Once again, we apologize for this situation. I wish you a lovely day, Léa, Community & Quality Manager

Nice hotel once you've found it.

Tripadvisor 评级 5.0/5

NautiusMaximus 经 TripAdvisor 认证的评论

This hotel is all part of the Gare de Lyon, so I naively assumed that once I'd got to the Gare de Lyon, it would be easy to find. Wrong! The Gare de Lyon is enormous, and there are no signs anywhere within the station to tell you where the hotel is. Anyway, after much wandering around at random, I figured it out so you don't have to. The trick is to follow the signs inside the station for "Hall 1". Once you're in Hall 1, then leave the station by the main exit, and you'll find the hotel just outside on the left hand side. Easy when you know how. Once I was there, I had a pleasant experience. Friendly staff, comfortable room, nice breakfast. Really can't think of anything bad to say about it. And of course once you've found it, it is incredibly handy for the Gare de Lyon if you're arriving in or leaving Paris by that route.

Dear NautiusMaximus, We thank you for taking your time to share your feedback with us. Saddly we are not allowed to put any signs in the train station indicating our location. The easy landmark is the Clock Tower as we are next to it. Overall, it seems you had a lovely time with us and that is a pleasure to read. We wish you a lovely day, Léa, Community & Quality Manager

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其他网络用户评价我们的酒店

  • 1,614 评论 9.5/10 位置
  • 2,047 评论 6.4/10 房间
  • 2,024 评论 8.9/10 服务
  • 16 评论 8.3/10 上网
  • 1,209 评论 4.7/10 舒适度
  • 861 评论 8.8/10 早餐
  • 610 评论 8.5/10 清洁度
  • 331 评论 4.3/10 性价比

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