宜必思伯明翰博尔德斯利广场酒店 3 星

客户意见评级 (ALL 评级) 4.4/5 113 评论

宜必思伯明翰博尔德斯利广场酒店 - Image 1
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宜必思伯明翰博尔德斯利广场酒店 - Image 3
宜必思伯明翰博尔德斯利广场酒店 - Image 4
1, Bordesley Park Road, Bordesley, B10 0PD 伯明翰, 英国

描述

酒店其他优惠

  • 到达市中心旅游景点和交通枢纽均十分方便

  • 现场设有电动车充电站

  • 酒店为所有客人提供免费就地停车场

  • 位于伯明翰市足球俱乐部体育场旁边。

  • 允许携带宠物入内，酒店配有完善的宠物便利设施

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酒店位置

宜必思伯明翰博尔德斯利广场酒店

1, Bordesley Park Road, Bordesley
B10 0PD 伯明翰
英国

GPS:52.472424, -1.873596

电话
传真 +44 121 506 2610

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

ibis Kitchen

Eat as and when you like in our restaurant. Grab a snack 24 hours a day, jusk ask for our menu.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  113 评论

TripAdvisor 评级  3.5/5  628 评论

Not disabled friendly !!

Tripadvisor 评级 1.0/5

Goddessofwine22 经 TripAdvisor 认证的评论

My friend is disabled and in a wheelchair. Easter Monday 2024, we had been to a music venue and decided to walk down to this hotel, as it was a good landmark to call a taxi from. My friend in the wheelchair needed the toilet, so we headed across to the front entrance. There was a gentleman at the door, who didn’t want to know, despite seeing my disabled friend in distress. We politely asked if we could use the toilet very quickly and that we would leave straight away but no. He even consulted the manager who was also working this night, and he said no. I appreciate the fact, that we were not paying guests but this is still pretty disgraceful! Shame on you!!!

Dear Goddessofwine22 Thank you for reaching out and sharing your experience. I am really sorry to hear that we were unable to accommodate your friend's restroom needs over the Easter Weekend. We understand the urgency of the situation and how frustrating it must have been. Please accept my sincerest apologies for the inconvenience caused. Our hotel is currently closed to the public and while the building is secure, only authorized contractors are permitted on-site for safety reasons , which unfortunately limits access to our facilities, including the restrooms. The hotel is certainly not in a state to welcome guests at this time, and we are working diligently to reopen with improved facilities and, most importantly, a well-trained staff dedicated to exceptional guest service. In the meantime, we are reviewing our procedures to ensure such an incident doesn't happen again. Once again, I am truly sorry for the inconvenience and distress this incident caused you. Sincerely, Hotel General Manager

Unhelpful

Tripadvisor 评级 1.0/5

LightPacker601983 Friends getaway - 经 TripAdvisor 认证的评论

Ok i didn’t actually stay at this hotel but I’m disabled and was waiting for a taxi and desperately needed the toilet (i have an over active bladder)so asked if i could just pop in to use it, flatly refused despite me showing them my disability card said had no disabled loo (thats bad in itself but i did say i can get out chair) still completely said no. Luckily i did make it home in time but unhelpful, completely disabled unfriendly, in this day and age that shouldn’t be a thing. Personally id give this hotel a miss who needs unfriendly staff.

Dear LightPacker601983, Thank you for reaching out and sharing your experience. I am very sorry to hear about the situation you encountered at our hotel. There is absolutely no excuse for the way you were treated, especially while in need of restroom facilities. I want to sincerely apologize if the security team did not adequately explain the situation. Our hotel is currently closed to the public and while the building is secure, only authorized contractors are permitted on-site for safety reasons. Unfortunately, this includes restricted access to public restrooms. There is no excuse for not offering alternative solutions or showing basic compassion in this instance. Having a disability card should have prompted a more helpful and understanding response. We are committed to providing a welcoming and inclusive environment for all guests, and your experience falls far short of our standards. I am personally investigating this matter with the third-party security team to ensure this doesn't happen again. While I understand your frustration, I hope you will accept our sincerest apologies. The hotel is certainly not in a state to welcome guests at this time, and we are working diligently to reopen with improved facilities and, most importantly, a well-trained staff dedicated to exceptional guest service. Once again, I am truly sorry for the inconvenience and distress this incident caused you. Sincerely, Hotel General Manager

Ibis Cancelled booking - no alternative offered

Tripadvisor 评级 1.0/5

eevie 经 TripAdvisor 认证的评论

Booked this hotel well in advance (July 2022) for Springsteen concert. It took 2 months for the hotel to inform me that the confirmed booking was cancelled. This information came after the date the hotel closed, so very poor communication. I'm really disappointed that Ibis and the Accor group were very unhelpful and refused to rebook me into alternative accommodation at the price I had booked at. Obviously 2 months later prices had increased. I booked through Booking.com who were equally unhelpful. But I expected more for Ibis.

Dear Eevie, I am so sorry to hear that your booking was cancelled and that we were unable to relocate you at the same rate, Please know that your feedback is crucial to us, so that we can make improvements to our service. Please accept my apologies for the inconvenience and I hope that you managed to find somewhere suitable in time for the concert. Best Regards

Happy Stay

Tripadvisor 评级 4.0/5

F9178AVkeithm 经 TripAdvisor 认证的评论

Not much to fault with this hotel. Clean room, friendly staff and right where I needed to be. It's about 2km from City centre and a long walk or a taxi ride if you are not familiar with Birmingham. I went for the football, as the stadium is just up the road. If you are not a football fan check the dates as the bar area can get a little lively on match days. Really good experience all round.

Dear F9178AVkeithm, Thank you for your review. We truly value your opinion. It is very important for us that our guests' experiences are shared. In September 2022 the hotel has accepted a 12-month exclusive contract and we closed our door for the general public. We will be happy to welcome you back once the hotel is reopened. Take care and stay well, Mihaela Dihonova Hotel manager

Ibis rocks :0)

Tripadvisor 评级 5.0/5

thesource Couples - 经 TripAdvisor 认证的评论

Stayed for one night as a stopover on the way down south. Looked for a hotel that accepted dogs (£10 charge). What an amazing hotel for the money. All of the staff were friendly, smiling and helpfull. The room was modern and clean. Car park was secure with electric gate. Mcdonalds right next door. Would definitely stop again.

Dear thesource, Thank you for your review and for choosing ibis Birmingham Bordesley. We are happy that you and your furry friend enjoyed your stay. Thank you once again for giving us a perfect rating and for recommending ibis Birmingham Bordesley to other travelers! We can't wait to host you and your favourite pet very soon. Take care and stay well, Mihaela Dihonova Hotel manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 89 评论 8.7/10 位置
  • 191 评论 5.9/10 房间
  • 191 评论 9/10 服务
  • 117 评论 4.7/10 舒适度
  • 106 评论 5.9/10 清洁度
  • 59 评论 8.4/10 早餐
  • 52 评论 7.5/10 性价比
  • 20 评论 8.2/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。