泰努伊汉密尔顿诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 4,704 评论

泰努伊汉密尔顿诺富特酒店 - Image 1
泰努伊汉密尔顿诺富特酒店 - Image 2
泰努伊汉密尔顿诺富特酒店 - Image 3
泰努伊汉密尔顿诺富特酒店 - Image 4

描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 河景或城市景观、无线网络、办公区、有线电视

  • 休闲大堂酒吧、健身中心、桑拿房

  • 现代风味的当地融合菜式

  • 各种可承办高效活动的多功能厅

  • 附近设有各色酒吧、咖啡厅和餐厅

我们的客房

Take advantage of our Flight + Hotel offers

Discover

酒店位置

泰努伊汉密尔顿诺富特酒店

7 Alma Street
3204 汉密尔顿
新西兰

GPS:-37.785992, 175.282622

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  4,704 评论

TripAdvisor 评级  4.0/5  1,564 评论

卓越奖 2023

Great hotel in a great location

Tripadvisor 评级 5.0/5

Geoff M 经 TripAdvisor 认证的评论

Stayed for 2 nights as a last minute booking that morning. The only room available was a large suite and the price wasn't too bad considering. The room was excellent with a large lounge and separate bedroom that could be closed off if you wanted. The large windows in both rooms let in loads of light. The bed was huge and very comfortable and the bathroom also large with a big bath and large walk in shower. All of the bedding and bathroom linen were of a high quality and made for a very comfortable stay. The staff at check-in were great and the breakfast had a good selection and on the whole was pretty good. The location was great for anything you might need in downtown Hamilton. Highly recommended.

地點便利

客户意见评级 3.5/5

黃. 家庭住宿 - 所有已确认评论

很普通

Kia ora Chen, We appreciate you taking the time to review your recent stay with us. We’re sorry to see that you scored us a 70 out of 100, and we would love to hear more about what we could have done to make your stay more enjoyable. We want to assure you that we take all feedback seriously, and we hope that you will give us another chance to exceed your expectations in the future. Thank you for choosing to stay with us. Warm regards, Beverley Ball Guest Relations Coordinator Novotel Tainui Hamilton

位置好,住宿不错,儿童有小礼物

客户意见评级 5.0/5

Yan 家庭住宿 - 所有已确认评论

位置很好,距离城际公交站只有10分钟左右路程。提前给我们办理了入住,入住时儿童还有小礼物,孩子们很开心。住宿很干净,酒店早餐是自助餐形式,儿童免费。

Kia ora Yan, We're so pleased you and your family enjoyed your stay with us! It's great to know that the children enjoyed their gifts - we love to see happy little guests! Thank you again for your kind words and we look forward to seeing you again soon! Have a great day! Beverley Ball Guest Relations Coordinator Novotel Tainui Hamilton

Ok but by no means great

Tripadvisor 评级 3.0/5

T7761DBlaurenh Friends getaway - 经 TripAdvisor 认证的评论

Room was clean when we arrived, we stayed for 2 nights but no house keeping either night. Parking is an issue, first night we got free parking but the second night all parking was taken and we had to park at the casino. Staff were hit and miss, one lovely lady who checked us in but other staff weren’t friendly. You could walk in and out past staff who would let acknowledge you.

Awful and Appalling Customer Service received!

Tripadvisor 评级 1.0/5

KJTravels17 经 TripAdvisor 认证的评论

Received the most awful customer service! Absolutely appalling for a 4.5 star hotel. Facilities and rooms were okay, the room was tidy and had all the amenities. Arrived early before 2pm to check in and paid for valet parking and receptionist that checked us in was welcoming and assisted us with no concerns apart from no mention or discussion re the terms and conditions of valet parking. Half an hour after check in we left to grab some food my car was still in the main parking when we arrived back at around 4pm. We had dinner reservations and requested for the car to be brought up at around 6:20pm, when jumping into the car to leave for dinner, IT WOULD NOT START! Prior to this we had driven from Auckland all the way down with a couple of stops along the way and had no problems with the car. We then told this to the staff out front to which she said that the valet driver had an issue with the car and said she would get the duty manager. After explaining what was going on to Warren (Duty Manager), he did not know what to do or say to us. After asking for help he only then offered to check the camera footage to see if they were at fault for this but was unable to find the footage of the car entering the valet parking area! No time stamp on our valet ticket at all or for their own record which is very unhelpful for situations like this, the only footage found was the valet driver bringing the car up at a poor angle. NO further resolution or compensation offered as we told him we missed our dinner reservation with family and he said he could call a taxi and told us to pay for it! He then asked if we wanted to call AA but at our own expense, we asked him to at least call AA - he then told us AA would be arriving in an hour. We then explained to Warren again that Anne out front said the valet driver - Dean was having an issue with the car, we asked why this was not communicated to us, to management or noted down on the valet card about the car having issues. During our discussion with Warren, Pare the other receptionist at the time spoke for him in a rude manner, she also did not offer any resolution but only pointing the finger back at us saying it’s our car and told the team not to touch it! We expressed the displeasure that we paid for a service and got back a problem with no compensation or solution offered. Once the conversation pointed back to Warren, Pare then left the front desk and went to speak to the valet driver who drove my car without us going to speak with him all together first. After the valet driver had finished moving another guest’s car he then finally came up to us and told us that he had no issue with the car. At this point we were very confused as one staff member said otherwise. I then asked to speak to both the staff members. When clarifying what had been said to us the valet driver looked confused and the staff member who said he had an issue clearly was trying not to say something to avoid putting any liability towards them! We then expressed to Warren that the situation was stressing us out as we needed to drive back to Auckland the next day and he replied back with “you are stressing me out”. HOW RUDE and UNPROFESSIONAL coming from a duty manager to tell YOUR CUSTOMERS that they are stressing you out. We did not pay $250+ in this economy to stress you out. In my years of working in customer service/hospitality I would not dare to say to my customers that they are stressing me out! That is not how you communicate or treat your customers how embarrassing for the company you work for! This whole situation was handled poorly and could have been avoided from the start if the manager and staff members acknowledged the issue with the car when it occurred and had it noted down on the valet ticket, offered solutions. If you decide to book this hotel our advice is to take extra care and get anything and everything explained to you verbally and in writing as they only point the blame back on their own guests which clearly shows on the other reviews on google and with no resolution or compensation mentioned or given. A refund for the valet parking would atleast have been something substantial to us however we received 0 compensation and this has put us off staying at this hotel again or recommending it to friends/family.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,187 评论 7.5/10 位置
  • 1,994 评论 8.1/10 房间
  • 2,202 评论 8.7/10 服务
  • 28 评论 6.3/10 上网
  • 766 评论 7.5/10 清洁度
  • 641 评论 7.2/10 食物
  • 455 评论 8.3/10 早餐

支持方 Trustyou

我们在附近的其他酒店

宜必思泰努伊汉密尔顿酒店 3 星

客户意见评级 (ALL 评级) 4.5/5 (1654 评论)

位于 42 m

看酒店
我们位于 汉密尔顿 的所有酒店