宜必思日内瓦中心火车站酒店 3 星

客户意见评级 (ALL 评级) 4.2/5 629 评论

宜必思日内瓦中心火车站酒店 - Image 1
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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 步行 5 分钟即可到达科纳文 (Cornavin) 站(1 个电车站)、市中心和湖泊。

  • 抵达时提供公共交通卡,在整个入住期间有效。

  • 24 小时小吃服务和酒吧。菜式种类繁多(肉类、鱼类、意大利面)。

  • 酒店提供免费无线网络。代码有效期为 7 天,可连接 3 台设备

  • 我们翻新的大堂设有协同办公空间。提供有插座的桌子。

我们的客房

酒店位置

宜必思日内瓦中心火车站酒店

10, rue Voltaire
1201 日内瓦
瑞士

GPS:46.207651, 6.138269

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

BAR

享用各种国际饮品和啤酒,您还可以在酒吧或自己的房间里品尝全天候供应的小吃。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  629 评论

TripAdvisor 评级  3.5/5  670 评论

Quick stop and helpful staff!

Tripadvisor 评级 4.0/5

ReshmaAzizKhan 商务住宿 - 经 TripAdvisor 认证的评论

Fairly convenient and close to the train station. The lovely lady staffing the reception desk at night was really kind and helpful! She took a lot of effort to personally find a laundromat for me and came up to my room to tell me where it was! The room was quite small but clean and manageable. I also loved the mini tuck shop!

Thank you for taking the time to share your experience at ibis Genève Centre Gare, ReshmaAzizKhan. We are delighted to hear that our location near the train station was convenient for your stay. It's wonderful to know that our staff, especially the lady at the reception desk, provided helpful assistance during your visit. We appreciate your kind words about the cleanliness of our rooms. We're glad you enjoyed the convenience of our mini tuck shop as well. Your feedback is truly valuable to us, and we hope to welcome you back in the future. Best regards, Ben Slimane Chaouki Front office Manager ibis Genève Centre Gare.

Terrible smell and rude, unhelpful staff

Tripadvisor 评级 1.0/5

SfromLondon1 经 TripAdvisor 认证的评论

Really bad smell in the room - when we raised it with staff they were dismissive and put the onus on us to deal with the problem. Apparently it was our fault for not coming down early enough to talk to them even though we told them we had an early booking for a coach that we couldn’t miss. On more than one occasion with more than one staff member, we were dismissed and spoken in an extremely rude and sarcastic tone. The smell was really bad that it made us feel sick. It was obvious that staff were talking and sniggering about us whilst we were there. We raised concerns with the manager before leaving who said he was sorry and that he would be open to offering a refund however when trying to chase this after we left we seem to receive no response. Absolutely terrible service - the only good thing is the location but there are other hotels in the area which I’m sure have more friendly and helpful staff who will actually make you feel welcome.

Dear SfromLondon1, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay at ibis Genève Centre Gare. We understand that encountering a bad smell in your room can be very discomforting and we regret that our staff did not handle the situation with the level of professionalism and empathy that we strive for. We deeply apologize for any dismissive or rude behavior you encountered from our team members. This is not the standard we hold ourselves to, and we will address this issue with our staff to ensure it does not happen again in the future. Your feedback is greatly appreciated, and we will use it to improve our service quality. Regarding the lack of response after your departure, we apologize for any inconvenience caused. We will investigate this matter further to understand what happened and to ensure that such a communication breakdown does not occur again. We value your feedback and will take it into account as we continuously strive to enhance our guests' experience. We hope that you will consider giving us another chance in the future to provide you with the exceptional service that you deserve. Warm regards, Ben Slimane Chaouki Front office Manager ibis Genève Centre Gare

Great location and ataff

Tripadvisor 评级 4.0/5

187stuartm Couples - 经 TripAdvisor 认证的评论

Great example of an Ibis hotel. Within easy walking distance of the train station. Some nice good value places to eat very close by as well. Staff were very friendly and helpful. All in all a pleasant stay. Would happily stay here again in the future.

Good short stay

Tripadvisor 评级 5.0/5

2014_uk_ok Solo travel - 经 TripAdvisor 认证的评论

Clean hotel. Room adequate for short stay. Clean and decent shower room. Air con worked well which was good as very warm outside. Arrived in morning and Couldn’t check in till afternoon but staff locked luggage in a room so could go exploring Geneva without carrying baggage about. You know what you are getting with an Ibis if comparing that the room isn’t beg enough or no kettle then book somewhere else. Good location near train station and everything is within easy reach by tram or bus.

Very good

Tripadvisor 评级 4.0/5

aaronmckh Solo travel - 经 TripAdvisor 认证的评论

Pretty good hotel from the Accor group, there are only a couple of things that prevent it from being a 5/5. Firstly, all flexible bookings are pre-authorised prior to arrival which is baffling, secondly, there are no tea or coffee facilities in the room. Apart from that, the hotel is clean, in a safe area and the staff are great. Very eco-aware too with no plastics, everything is either in glass or recyclable paper. Would definitely stay again.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 504 评论 9/10 位置
  • 542 评论 5.3/10 房间
  • 451 评论 8.7/10 服务
  • 24 评论 6.7/10 上网
  • 302 评论 4/10 舒适度
  • 218 评论 7.5/10 清洁度
  • 171 评论 6.9/10 早餐
  • 58 评论 5.6/10 设施

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