墨尔本格林威福利诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,814 评论

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描述

酒店其他优惠

  • 当前不提供客房服务

  • 配备无线网络、办公区、带媒体中心的 32 英寸电视

  • 7 个多功能活动场所

  • 距车站 2 分钟路程,距市区 35 分钟车程

  • 附近提供多个用餐选择、购物场所、电影院

我们的客房

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酒店位置

墨尔本格林威福利诺富特酒店

285 Springvale Road
3150 格林威福利
澳大利亚

GPS:-37.881154313213116, 145.16462392521382

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,814 评论

TripAdvisor 评级  4.5/5  1,310 评论

A Hidden Gem !

Tripadvisor 评级 4.0/5

Malcolm O 经 TripAdvisor 认证的评论

Great position; welcoming staff; good food options - especially breakfast. Only disappointment was the swimming pool being so cold for the average person, however, this was the first time out of half a dozen visits that something was wrong. Would have appreciated it warming up over 48 hours though !

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest feedback and are glad to hear that, overall, your stay was satisfactory. However, we regret that some aspects of your experience fell short of expectations. We apologize for the inconvenience caused by the chilly pool temperature. We understand the disappointment this may have caused, especially since it was one of the main reasons for choosing our establishment. Your comments regarding this matter will be shared with our maintenance team to ensure that the pool temperature is adequately regulated in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ashan Abeykoon General Manager

Lovely staff and great amenities

Tripadvisor 评级 4.0/5

Partlyblonde Couples - 经 TripAdvisor 认证的评论

Well appointed rooms and modern bathrooms. The hotel staff were lovely and we enjoyed the buffet breakfast (although in 2024 it would be nice to see some vegan options and foods like avocado, fresh tomatoes, feta and butter alternatives) Great value for money for an overnight stay.

Dear valued guest, Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We are delighted to hear that you found our well-appointed rooms and modern bathrooms to your liking. Our team takes great pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your positive comments about our lovely hotel staff and the buffet breakfast. Your feedback is invaluable to us, and we are committed to continuously improving our offerings. Regarding your suggestion for vegan options and other specific foods, we appreciate your input and will certainly take it into consideration as we refine our menu. It’s wonderful to know that you found our hotel to be great value for money during your overnight stay. We look forward to welcoming you back soon, and please feel free to reach out if there’s anything else we can assist you with. Regards, Ashan Abeykoon, General Manager

感觉不被尊重

客户意见评级 2.0/5

Daryl Y. 情侣住宿 - 所有已确认评论

办理入住的时候要求出示各种证件,这是我在澳洲旅行12天没有过得体验,好像我是一个骗子一样。早上想使用饮品券,很长时间也没有员工理会

Dear Daryl, Thank you for taking the time to share your feedback with us. We sincerely apologize if our check-in process made you feel uncomfortable during your recent stay. Please be assured that our intention is not to cast doubt on our guests but rather to adhere to standard procedures for the safety and security of all. Our requirement for photo ID and credit card verification is a routine practice aimed at ensuring a secure environment for everyone. We understand that this may have been different from your previous experiences, and we appreciate your understanding as we prioritize the well-being of our guests. We also apologize for any oversight regarding your drink Voucher in the morning. We value every guest's experience, and we regret any inconvenience caused. We will address this issue with our team members to ensure that all guests receive prompt and attentive service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kavita Pillay Front Office Manager

地點非常好 房間也很舒適

客户意见评级 5.0/5

Alisson 情侣住宿 - 所有已确认评论

地點非常好 ,食衣住行都很方便❤️

尊敬的 Hsuan Yeh T.: 感谢惠赐有关下榻 Novotel Melbourne Glen Waverley 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Ashan Abeykoon, General Manager

Wonderful stay as usual.

Tripadvisor 评级 5.0/5

AndrewAustralian Couples - 经 TripAdvisor 认证的评论

I like this hotel so much I have already booked my Christmas 2024 stay, on the day I checked out from my Christmas 2023 stay. Kavita helped me with some reservation questions on one of her days off, which was really kind. I love the orange juice making machine at breakfast. The indian food is amazing. really appreciate the way my preferred room is set up exactly like i like it. was nervous about new parking arrangements involving number plate recognition but they worked well. see photos in my Tripadvisor profile for some photos of my stay.

Dear Andrew, Thank you for choosing Novotel Melbourne Glen Waverley as your preferred destination and for sharing your wonderful experience with us. We're absolutely thrilled to learn that you enjoyed your Christmas stay and that you've already made arrangements for the next one! It's heartening to hear about your positive interactions with Kavita; we'll make sure she receives the recognition she deserves. We're delighted that our facilities, including the orange juice machine and the Indian cuisine, added to the enjoyment of your stay. Knowing that your preferred room setup met your expectations is truly gratifying, and we appreciate your trust in us to deliver a personalized experience. We've also noted your mention of the new parking arrangements, and we're pleased to know that they worked well for you. It's guests like you who make our efforts worthwhile, and we can't wait to welcome you back for another memorable stay during Christmas 2024. If there's anything specific you'd like for your upcoming visit, please don't hesitate to let us know. Sincerely, Ashan Abeykoon General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 469 评论 9.3/10 位置
  • 764 评论 7.8/10 房间
  • 844 评论 8.8/10 服务
  • 13 评论 6.2/10 上网
  • 337 评论 8.4/10 清洁度
  • 287 评论 6.9/10 食物
  • 195 评论 7.4/10 早餐
  • 117 评论 6.1/10 性价比

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