里约热内卢科帕卡巴纳海滩费尔蒙酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 4,810 评论

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Avenida Atlantica, 4240, Copacabana, RIO DE JANEIRO - RJ, 22070002 里约热内卢, 巴西

描述

酒店其他优惠

  • 酒店为行动不便人士提供无障碍设施

  • 让费尔蒙实现您梦想中的婚礼！

  • 24 小时提供礼宾服务

  • 在新婚套房度过难忘时光

  • 会议中心拥有 12 间会议室，可用来举办社交和公司活动

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酒店位置

里约热内卢科帕卡巴纳海滩费尔蒙酒店

Avenida Atlantica, 4240, Copacabana, RIO DE JANEIRO - RJ
22070002 里约热内卢
巴西

GPS:-22.9858, -43.18949

电话
传真 +55 21 2525-1200

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MARINE RESTÔ

我们的 Josper Grill 供应种类丰富的烤肉和海鲜，带给您最美味的巴西食物。在 Marine Restô，您将一边品尝美味的美式早餐，一边欣赏美丽的里约风景。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  4,810 评论

TripAdvisor 评级  4.5/5  2,901 评论

卓越奖 2024

Beautiful beach hotel

Tripadvisor 评级 5.0/5

uofhaxo 经 TripAdvisor 认证的评论

I had a wonderful experience at the Fairmont Copacabana! Check in was fast quick and I was even able to check in early. The room was well appointed and very comfortable, and the view was outstanding!!! The pool areas are absolutely lovely and so relaxing. The beach club is just a quick walk across the street and has comfortable loungers and towel service. The hotel breakfast was delicious. Look forward to returning!

what a service!

Tripadvisor 评级 5.0/5

Faiq A 经 TripAdvisor 认证的评论

First time in Rio, and since I arrived at the property the staff are really welcoming even though it's very packed due to Madonna concert which we didn't know before. The bellboy who took us to our room (young, long hair, I forgot the name) he's very enthusiastic and helpful which we really appreciate. During breakfast we were served by Edna & Igor. Edna was really hospitable despite the fact the restaurant is very very packed. Thank you to the bellboy, Edna & Igor who made our current stay in Rio enjoyable!

This does NOT operate as a 5 star hotel!!!

Tripadvisor 评级 2.0/5

Lawooga 经 TripAdvisor 认证的评论

I recently stayed at this hotel during my vacation for three nights. Aesthetically and location wise, this appears to be a five star hotel. When you walk in you get that wow factor and the views from the pool are breathtaking. However, their customer service on ALL levels severely lacks the standards presented at five star establishment. Upon arrival our room was not ready, no biggie, we were early. We then went to the restaurant near the pool to get something to eat while we waited. Needless to say, we sat there for over 30mins before even being acknowledged. Once we received attention from a server, there was an extreme disconnect in service delivery (i.e. getting water and refills, checking in to see how things were going). I would love to say that this was just a one time experience during our stay, but it was definitely a trend. Once we were notified that our room was ready, we were taken to a room that overwhelmingly wreaked the smell of mildew and mold, to the point my allergies and my friend’s allergies began to flare up. Upon calling the front desk, we were sent to three different rooms with the same layout we paid for (a family suite), one of the rooms had someone in it, and the other two wreaked of mildew & mold. It was quickly identified that the rooms ending in 25 clearly have a mold/mildew problem. The resolution from management was to move us to a much smaller room, with a partial view for no charge. There was no service recovery or concessions provided to us for having to stay in a much smaller room, being sent to multiple rooms and our accommodations not being met. Instead we were told that the room we were in had a view and was essentially the same price as the family room. Although, we paid for and preferred the space over the view. The customer service is not in alignment with a five star hotel. If you want an awesome view with a disconnect in customer service this is your place.

Great experience! Amazing views and service.

Tripadvisor 评级 5.0/5

Sophiarebekah 经 TripAdvisor 认证的评论

Great experience at the Fairmont hotel in Rio! My husband and I stayed for a week. We loved that it was so close to the beach and walking distance to so many great restaurants. The view from the pool is stunning as well. Special thanks to Edna, Ramon, Alfredo, and Felipe for the amazing service and support. Only note is that the ocean view can be noisy with nearby restaurants and music, so bring ear plugs if you are a light sleeper.

Very nice hotel accommodations but poor customer service

Tripadvisor 评级 3.0/5

MartinM5555 经 TripAdvisor 认证的评论

The hotel accommodations were very comfortable. However, customer service is clearly not a priority at this hotel. Each of the two front desk staff that I interacted with during my trip seemed bothered to be working and made me feel as though I was imposing on them. A simple request to housekeeping for bottled water was never fulfilled despite two calls. We rented two bicycles from the concierge desk. The chain on one of the bikes failed while riding it. When we reported the issue to the concierge desk and pointed out that the bicycles clearly had not be maintained/serviced, the concierge desk attendant was clearly not bothered and offered to way to make it right.

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其他网络用户评价我们的酒店

  • 966 评论 9.7/10 位置
  • 1,737 评论 8.2/10 房间
  • 2,702 评论 8.7/10 服务
  • 26 评论 4.7/10 上网
  • 703 评论 8.1/10 食物
  • 601 评论 8.5/10 设施
  • 549 评论 8.8/10 氛围
  • 541 评论 8.2/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。