卢森堡基希贝格诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,755 评论

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卢森堡基希贝格诺富特酒店 - Image 1
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6 rue Fort Niedergrünewald, Quartier Européen Nord, 卢森堡, L-2226 卢森堡, 卢森堡

描述

酒店其他优惠

  • 免费无线网络、人体工学办公区、液晶电视

  • 休闲风格的现代餐饮、2 个室外露台

  • 10 个可承办高效活动的多功能场所

  • 步行 20 分钟，或乘坐电车 10 分钟即可抵达卢森堡市中心

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酒店位置

卢森堡基希贝格诺富特酒店

6 rue Fort Niedergrünewald, Quartier Européen Nord, 卢森堡
L-2226 卢森堡
卢森堡

GPS:49.620998, 6.146072

电话
传真 +352 43 86 58

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,755 评论

TripAdvisor 评级  4.0/5  1,307 评论

卓越奖 2023

Excellent hotel alternative in the Kirchberg area.

Tripadvisor 评级 4.0/5

ilmok2013 家庭住宿 - 经 TripAdvisor 认证的评论

Excellent location near the business district. Newly renovated, spacy room and rew furniture add to the feeling of luxury. Very goob beds with no noise pollution guaranteed a good sleep. Attentive, prompt and friendly staff make you feel welcome. Price level is reasonable, especially seen to the high quality.

Dear Guest, I would like to thank you for taking the time to share your opinion with us regarding your stay. Our strategic location is indeed designed to cater to both business and leisure travelers, and I am glad it met your expectations. We also take pride in our recent renovations, and it is a pleasure to know that the spaciousness and new furnishings of our rooms contributed positively to your sense of luxury and comfort. My team is dedicated to ensuring our guests' well-being, so your remarks on the quality of our beds and the absence of noise are particularly gratifying. Furthermore, your kind words regarding the attentiveness, and friendliness of my team are immensely appreciated. They strive to provide a welcoming atmosphere that makes every guest feel valued. We hope to have the opportunity of welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Great ..

Tripadvisor 评级 4.0/5

Hrjolls Couples - 经 TripAdvisor 认证的评论

Upon arrival we were greeted by the most service minded young woman. Many hotels could learn a lot of her. Room is large and with two big beds, and rooms are clean and comfortable. Breakfast is super and nothing is missing. I only give 4 stars, instead of 5, because of the bistro. First time I ordered room service they didn’t have the dish I ordered (Lasagna) and the second day they delivered a pork burger despite I ordered a pulled beef burger. I really asked myself why I didn’t ordered a pizza from a local restaurant.

Dear Guest, Thank you for sharing your experience with us at Novotel Luxembourg Kirchberg. It's heartening to hear that my team's warm welcome made a great first impression and that our spacious, comfortable rooms, as well as the cleanliness, contributed positively to your stay. However, I deeply regret the inconvenience faced during your dining experiences with us. I apologize for the unavailability of the lasagna and the mix-up with your burger order. This is certainly not reflective of our usual standards, and I am reviewing our room service procedures to ensure such discrepancies are avoided in the future. Nevertheless, our breakfast offerings are designed to provide a delightful start to the day, and I’m thrilled you found the breakfast to be comprehensive and satisfying. I appreciate your constructive feedback and look forward to the opportunity to welcome you again and to provide a dining experience that meets your expectations. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

酒店位置好，出门不远有免费电车到市区

客户意见评级 4.0/5

吴. 家庭住宿 - 所有已确认评论

我们用手机通过ALL的APP预订了行政家庭房，但是入住酒店的时候发现房间并不在行政楼层，也没有行政房的Amenities. 前台的Maksim解释说由于酒店装修了客房，行政楼层没有家庭房，所以赠送了一些饮料及给孩子的小礼物。第二天早上我们大概九点去吃早餐，由于酒店被几个排球队住满了，所以早餐排了很久的队才能吃上。对于带着孩子的散客来说，这不是很好的体验。酒店如果有团队入住，应该给团队另外安排早餐区域，而不是跟散客一起用餐。

Dear Guest, Although I cannot communicate in your language, I would like to thank you for your review, so I will be answering in English and hope this is not too much of an inconvenience. It's delightful to hear that our convenient location with easy tram access to the city centre added value to your stay. We truly appreciate Maksim's effort to compensate for the room amenities with additional drinks and gifts for your children. We regret to hear about the wait time for breakfast due to high occupancy and apologize for any inconvenience this may have caused your family. Our team strives to ensure a pleasant experience for all guests. We also apologize for the misunderstanding regarding your booking with points and any confusion with the room types available; our ongoing renovations aim to enhance our guest experience, and we hope you'll see the improvements on your next visit. We would like to offer you 2000 points on your ALL card, if this suits you, please contact me by email at h1… to confirm. We look forward to the opportunity to welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

the newly painted room with big smell release to guest

Tripadvisor 评级 1.0/5

bmhlwang1 经 TripAdvisor 认证的评论

Our whole family (3 adults and one child) have booked your 14 days’ tour group departing at Paris on 14 oct 2023. The hotel in Luxembourg at the first day is Novotel luxembourg Kirchbreg. It has newly painted and has great smells in the arranged room for me. I have brought a 3 years old child, thus I asked the tour guider to exchange an hotel room without big smell. The tour manager told me the front desk told him the hotel is full, we should stay in the arranged room or else we will sleep in the lobby. Except that the tour manager had done nothing but showed a very bad attitude toward our whole family, this has been recorded. However, the second day after I checked again with the hotel manager, they confirmed the newly painting and confirmed there are 19 rooms available that night. So obviously, the tour manager and the front desk have cheated us. They saw we brought a child and senior, they try to avoid the bother but forced us to stay in the arranged room with big smells. I don't know why the newly painted room with big smell can release to guest? is it illegal? I asked them to provide the safety report about the room with big smells. They don't provide. It's a very unhappy experience. I have never never never choose or recommend any people to live in this hotel, which may has dangerous to your heath, the most important thing is, they know they have such problem but not try to help to resolve.

Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered with the room's smell and the challenges you faced with room allocation. It's also concerning to learn about the miscommunication regarding room availability and apologise fro the misunderstanding with the Tour Operator. I want to assure you that our General Manager is actively addressing the situation and has already contacted you to discuss and resolve the matter. I also acknowledge the importance of a comfortable and safe environment, especially when travelling with young children and seniors. Please rest assured that I am looking into the matter to ensure that our guest service and room assignment processes are as seamless and accommodating as possible. Your comfort and satisfaction are of the utmost importance to us. I hope you will return for an improved experience in the future. Kind regards, Marine Petitprez Customer Relationship Manager Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Noisy stay this time

Tripadvisor 评级 2.0/5

Eward V 经 TripAdvisor 认证的评论

Nice hotel and very good front desk. Had a fantastic stay before. This time it was not so good as that they started reconstruction in the room next door at 7am. I complained to reception who were very friendly and they said to ask the workers to stop. They however continued, but at a lower paste. Impossible to fall back asleep. At 8 they continued full speed. We pay 269 Euro per night and if construction is planned it should be either not disturb the guest or the adjacent rooms should not be rented out.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you find our hotel nice and appreciate our friendly front desk staff. However, we apologize for the inconvenience caused by the construction noise during your stay. We understand how important a peaceful environment is for our guests, and we are currently working on a room renovation project to enhance our guest experience. The construction work shouldn't start so early, and we apologize that this was not the case during your stay. We hope that you will allow us the opportunity to welcome you back in future for a much more enjoyable stay. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

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其他网络用户评价我们的酒店

  • 1,105 评论 9.1/10 位置
  • 1,543 评论 7.4/10 房间
  • 1,393 评论 8.9/10 服务
  • 42 评论 6.3/10 上网
  • 836 评论 8.1/10 早餐
  • 616 评论 8.5/10 清洁度

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