墨尔本柯林斯索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 7,711 评论

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25 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 酒店已通过"安心悦界"认证，您还可以免费使用 AXA 远程会诊服务，请放心预订。

  • 这是墨尔本最高的地方之一，可以欣赏雅拉河和菲利普港湾的美景。

  • 俱乐部休闲区位置较高，配备壁炉，提供精致美食和葡萄酒，可俯瞰国库花园的美景。

  • No35 餐厅位于距离街道地面上方 150 米处，为您供应精致的餐饮体验

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

我们的客房

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酒店位置

墨尔本柯林斯索菲特酒店

25 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.813504, 144.973355

电话
传真 +61 3 9650 4261

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  7,711 评论

TripAdvisor 评级  4.5/5  6,391 评论

卓越奖 2023

Ideal Melbourne hotel

Tripadvisor 评级 5.0/5

FreshPrince-AU 经 TripAdvisor 认证的评论

Fantastic hotel. Stayed 4 nights. Our room was on the 40th floor. Hotel is in a terrific location on Collins St. Easy walking to many cafes, restaurants and bars. Room was spacious and well appointed. Great bed and pillows. Used the gym on 36th floor every day during our stay. Definitely among the best equipped hotel gyms I've experienced. What stunning views! Enjoyed wine, cocktails and snacks at the Atrium. Will definitely return.

客房服务很一般

客户意见评级 2.5/5

Freya 情侣住宿 - 所有已确认评论

第一天到的时候，厕所里就缺了很多东西，牙刷只有一把。第三天做完清洁也没有补充东西。叫拿个牙刷都要等半个小时。

Luxury Hotel falls short on Dining and Room Service

Tripadvisor 评级 2.0/5

Greg O 经 TripAdvisor 认证的评论

As a frequent customer of Sofitel (Sydney and Wellington I am bitterly disappointed in our stay so far over Easter break 2024 at the Sofitel Melbourne on Collins! Whist there is no doubt the hotel is well situated geographically in the CBD and rooms nicely appointed, I was shocked at the lack of service to our room and the big one being the famous "35" fine dining Restaurant (the only one in the Hotel) is totally closed from the 29 Feb - 1st April (not even the evenings on the weekend) during our stay. If the hotel wants to operate like this then they should clearly advertise they are totally closed for main dining during public holidays including weekends so guests no what to expect at time of booking or before arrival. I just doubled checked the restaurant situation with the reception staff (Fri). This is a disgrace and how does this hotel have a 5-star rating when it closes their only restaurant to guests on the weekend! There was even no notice on the room service system, web site or a courtesy letter. Worst still when we attempted to experience their famous petite Haute Croissanterie for breakfast it too was closed for all 4 days of our staying forcing us to go outside the hotel this morning for breakfast. We came to Melbourne to spend time with family and made plans for then to enjoy some of the nice food the Sofitel offers ...this will not happen now.. so why would I ever stay here again? Take the room service or lack of today. We came back expecting the food tray cleared but they left the rotting scraps on the plate. Also on check in yesterday there was virtually no bathroom disposables present. The Sofitel Melbourne on Collins in my opinion stands out as a poor example of this hotel chain compared to my recent stays this year (Feb and early March) at the Sydney and Wellington hotels. I will never forget this hotel had no restaurant open for our stay or could bother to clean our room properly. There are so many good alternatives in the Melbourne CBD so we will not stay here ever again.

Exceptional service

Tripadvisor 评级 5.0/5

791jayaramj Couples - 经 TripAdvisor 认证的评论

An excellent place to stay in Melbourne. Outstanding team, lot of choices to dine in and recommendable. Room view were amazing, staffs are very attentive and welcoming especially the reception. I loved everything about the hotel and suggest to grab your deal.

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.

Outstanding

Tripadvisor 评级 5.0/5

fiona150462 Couples - 经 TripAdvisor 认证的评论

Fantastic place to stay in Melbourne.. top notch.. food unbelievably good. Tim, new employee, in Atrium is doing a wonderful job. Very impressed 👌🏽10/10. The Restaurant 35… food excellent. Outstanding. And the Club Sofitel very good too. We will always stay at Sofitel now

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Tim from Atrium Bar. He will be really chuffed to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.

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其他网络用户评价我们的酒店

  • 1,093 评论 9.7/10 位置
  • 2,846 评论 8.5/10 房间
  • 3,457 评论 9.2/10 服务
  • 15 评论 7.5/10 上网
  • 741 评论 8.3/10 氛围
  • 734 评论 7.2/10 食物
  • 715 评论 7.8/10 设施
  • 543 评论 7.9/10 清洁度

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