墨尔本柯林斯索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 7,577 评论

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描述

酒店其他优惠

  • 酒店已通过"安心悦界"认证,您还可以免费使用 AXA 远程会诊服务,请放心预订。

  • 这是墨尔本最高的地方之一,可以欣赏雅拉河和菲利普港湾的美景。

  • 俱乐部休闲区位置较高,配备壁炉,提供精致美食和葡萄酒,可俯瞰国库花园的美景。

  • No35 餐厅位于距离街道地面上方 150 米处,为您供应精致的餐饮体验

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

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酒店位置

墨尔本柯林斯索菲特酒店

25 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.813504, 144.973355

抵达和交通

酒店服务

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酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  7,577 评论

TripAdvisor 评级  4.5/5  6,391 评论

卓越奖 2023

Exceptional service

Tripadvisor 评级 5.0/5

791jayaramj Couples - 经 TripAdvisor 认证的评论

An excellent place to stay in Melbourne. Outstanding team, lot of choices to dine in and recommendable. Room view were amazing, staffs are very attentive and welcoming especially the reception. I loved everything about the hotel and suggest to grab your deal.

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.

Outstanding

Tripadvisor 评级 5.0/5

fiona150462 Couples - 经 TripAdvisor 认证的评论

Fantastic place to stay in Melbourne.. top notch.. food unbelievably good. Tim, new employee, in Atrium is doing a wonderful job. Very impressed 👌🏽10/10. The Restaurant 35… food excellent. Outstanding. And the Club Sofitel very good too. We will always stay at Sofitel now

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Tim from Atrium Bar. He will be really chuffed to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.

Nice hotel but certainly overpriced.

Tripadvisor 评级 3.0/5

akumar1989 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel and staff were lovely and I was fortunate enough to get it on a special deal. But the lack of pool, a slightly out of the way location and lack luster public spaces would make me think twice before paying full price. For some comparison, it is currently possible to book the nearby Hyatt for the same price, but unlike the Sofitel, the Hyatt includes an indoor pool and a lobby that will make your jaw drop. All that isn't to say that this isn't a great place to spend some time in Melbourne, but the pricing needs to be re-calibrated.

Thank you for your review on Trip Advisor. Your constructive comments are appreciated and well taken. We sincerely apologize that these issues kept you from having a flawless visit and we do hope to have you back in the not too distant future.

Nickel and Dimed

Tripadvisor 评级 2.0/5

janimmo 经 TripAdvisor 认证的评论

Groundhog Day lured me south and I booked into my usual luxury, very expensive city bolthole. How times have changed! This formerly gorgeous hotel has deteriorated into a MONEY GRUBBING, parsimonious, worn out, antiquated shell of its former glorious self. The technology remains in the ‘90s, with one charging point per room and none in the public areas of the hotel, I-Pad, iPhone and I-watch cannot be charged simultaneously. Well past time to update the antiquated technology. At almost $800 per room per night, you’d expect some biscuits with your Nespresso coffee, but NO, $6 for a KitKat. Ditto, feel like a wine? $90 per bottle for a local Chardonnay. No thanks, $10 delivery charge for a megre breakfast ($40) delivered to your room and tray left outside uncleaned room until 2pm next day. No need for a slip under the door to tell me my room remains uncleaned, I certainly knew that. Unable to clamber into the old fashioned shower over the bathtub, because I’m old and frail, I caught the lift and used the gym Change Room shower, how inconvenient. (Remember $780 per night). Swipe card for the lift continually failed and was extremely frustrating. Naturally, there’s an upside. Lovely, helpful, sympathetic staff, beautiful, comfortable bed, glorious views, but that’s about it. Never again, after my first visit in 1986, I’ll never again darken their doorways.

Thank you for your review. We're really sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope you will give us another chance and stay again.

Excellent View

Tripadvisor 评级 5.0/5

M8596MYmariad Couples - 经 TripAdvisor 认证的评论

Hotel is centrally located and the staff are amazing. Breakfast and dinners are great. Comfortable rooms and excellent service. The Club service and the staff are warm and welcoming all the time. Would totally recommend the stay.

Thank you so much for taking the time to share such positive feedback. Service is the heart at everything we do, and I am delighted to know that you have enjoyed your stay. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Sofitel Melbourne On Collins.

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其他网络用户评价我们的酒店

  • 1,093 评论 9.6/10 位置
  • 2,826 评论 8.6/10 房间
  • 3,430 评论 9.2/10 服务
  • 15 评论 7.1/10 上网
  • 742 评论 7.1/10 食物
  • 738 评论 8.2/10 氛围
  • 713 评论 7.9/10 设施
  • 534 评论 8/10 清洁度

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