罗托鲁瓦湖畔诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 3.9/5 3,493 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 距"食街" (Eat Street) 的酒吧和餐厅仅数步之遥

  • 室内泳池、健身中心、桑拿房、热水浴缸

  • 免费使用地热矿水泳池

  • 明亮的餐厅,供应热自助早餐

  • Clarke's Bar 酒吧,带湖景露台

我们的客房

客房

城市景观特大床房,配备带特别通道的浴室

非合约照片

  • 2人
  • 28 / 301 sq ft
  • 床上用品 1 x 特大床
  • 景色: 位于城市边
  • 无障碍房间

Take advantage of our Flight + Hotel offers

Discover

酒店位置

罗托鲁瓦湖畔诺富特酒店

Lake End, Tutanekai Street
3010 罗托鲁瓦
新西兰

GPS:-38.132935, 176.25143

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  3,493 评论

TripAdvisor 评级  4.0/5  3,265 评论

Good location!

Tripadvisor 评级 3.0/5

KasHaley Friends getaway - 经 TripAdvisor 认证的评论

The best thing about this hotel is the location. Rooms are dated but clean. Good water pressure but slow check in process. Close proximity to Eat Street. - which provides a variety of restaurant options. Ice cream parlor across the street is worth the visit.

Wish we had chosen a motel instead

Tripadvisor 评级 2.0/5

Rich R Couples - 经 TripAdvisor 认证的评论

Front desk couldn’t offer us the Novotel website rates, so we ended up paying more - so book online. The room we were assigned wasn’t as we wanted so I immediately asked to change rooms. A manager who was hidden in a back room somewhere opined on this for 15 mins, eventually agreed but only if we returned all luggage to the lobby, waited for the room to be fully checked and if ok then would then assign a new room. Zero trust shown to guests that are staying for another two days! Walls and windows are equally thin, so music from the bars and restaurants across the road, or your neighbouring room may keep you awake with noise. Failing that, noise from the old refrigerator in the room might do it too! We had all three to contend with. Parking comes at extra cost. The room itself whilst aging was comfortable and the free laundry room was a good bonus.

Gross and Grimy - RUN!

Tripadvisor 评级 1.0/5

Cruiser29560699098 经 TripAdvisor 认证的评论

My mother and I checked into our room at the Novotel and were quickly disgusted by the state of the room. Multiple dirty handprints covered the wall, crusty toothpaste in the sink, open fridge with rotting milk in it, rusty towel holders, I could go on. We went downstairs to complain and the three people at the desk didn’t even look up at us when we spoke to them and instead replied, “Are you saying you want another room?” When we came down with our luggage to get our new keys, the general manager advised the attendant to NOT list the room change reason for cleanliness, but rather the room type being wrong. They gave us the same room just on a different floor and that wasn’t much better. Stained sheets with hairs on them, towels on a dirty wooden bench, a broken toilet, etc. We sucked it up for a night and left in the morning for another hotel. While I can understand an out of date hotel, TWO unclean rooms with rude staff to “help” you is where I draw the line. Save yourself and stay somewhere else.

Kia Ora, We apologize profusely for the unacceptable experience you encountered during your stay at Novotel Rotorua. Your description of the room condition and the lack of responsiveness from our staff is deeply concerning and falls far below our standards of cleanliness and customer service. Please rest assured that we take your feedback seriously, and we will investigate this matter thoroughly to ensure that appropriate measures are taken to prevent such incidents from occurring in the future. Your comfort and satisfaction are paramount to us, and we deeply regret that we failed to meet your expectations on this occasion. We understand your disappointment and frustration, and we sincerely apologize for any inconvenience caused.

Don’t expect Novotel to accomodate your family

Tripadvisor 评级 1.0/5

Philippa C 经 TripAdvisor 认证的评论

Don’t actually expect them to accomodate your family. As a part of a “family deal” I booked two rooms. On arrival, they’re not connected (even though I did check this when I booked). They said they’d not even necessarily bre next to each other!!! There was no remote concern about splitting a family up, or how this arrangement would work. The clerk and the supervisor then blamed me for not putting in my own special request to have connected rooms! Don’t book this place. They don’t care.

Kia ora, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay, especially with the room arrangements. We understand the importance of family comfort, and we regret falling short of your expectations. Your feedback is invaluable, and we will use it to review our processes and ensure better communication regarding room preferences. We appreciate your understanding and the opportunity to improve our services. If your travels bring you back to Rotorua, we would be honored to have another chance to provide you with a seamless and enjoyable stay.

Pleasant location

Tripadvisor 评级 4.0/5

Diane W Couples - 经 TripAdvisor 认证的评论

Wonderfully located in close proximity to the lake. Suggest requesting a lake view as it was outstanding. Welcoming reception staff and morning greetings from housekeeping. Reception area is well laid out , bar area, access to an outside area. A pleasant stay just a little tired.

Kia ora Diane, Thank you for choosing to stay with us and sharing your feedback. We're delighted to hear that you enjoyed the wonderful location, outstanding lake view, and the warm greetings from our staff. Your positive comments are appreciated. We understand your mention of the property feeling a bit tired, and we want to assure you that we continuously strive to enhance our facilities. Your insights are valuable as we work towards providing an even better experience for our guests. We look forward to welcoming you back and ensuring your future stays are even more enjoyable.

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其他网络用户评价我们的酒店

  • 1,528 评论 9.2/10 位置
  • 2,650 评论 4.7/10 房间
  • 1,995 评论 7.1/10 服务
  • 54 评论 3.8/10 上网
  • 1,051 评论 2.8/10 清洁度
  • 984 评论 5.5/10 舒适度
  • 734 评论 4.3/10 设施
  • 677 评论 6.8/10 早餐

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