罗托鲁瓦湖畔诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 3.9/5 3,439 评论

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罗托鲁瓦湖畔诺富特酒店 - Image 1
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Lake End, Tutanekai Street, 3010 罗托鲁瓦, 新西兰

描述

酒店其他优惠

  • 距"食街" (Eat Street) 的酒吧和餐厅仅数步之遥

  • 室内泳池、健身中心、桑拿房、热水浴缸

  • 免费使用地热矿水泳池

  • 明亮的餐厅，供应热自助早餐

  • Clarke's Bar 酒吧，带湖景露台

我们的客房

客房

城市景观特大床房，配备带特别通道的浴室

非合约照片

  • 2 个人最多
  • 28 m² / 301 sq ft
  • 床上用品 1 x 特大床
  • 景色: 位于城市边
  • 无障碍房间

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酒店位置

罗托鲁瓦湖畔诺富特酒店

Lake End, Tutanekai Street
3010 罗托鲁瓦
新西兰

GPS:-38.132935, 176.25143

电话
传真 +64 7 347 1888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  3,439 评论

TripAdvisor 评级  4.0/5  3,270 评论

Not as expected

Tripadvisor 评级 3.0/5

Kathryn B 家庭住宿 - 经 TripAdvisor 认证的评论

Room was not ready when we arrived. The hotel gave us a complimentary drink at the bar, which was nice, but when we did reach the room the standard of cleanliness left a bit to be desired. Dusting is obviously not done and the bathroom definitely needs refreshing and was a bit grotty. Was expecting the hotel to provide robes and slippers, especially as we went to check out the pool and spa, but sadly none to be found. The pool area was stark and outdated and rather grim so we didn’t stay long. Other than that, the breakfast was nice, the staff were friendly and the location is great.

Over priced for what you get!

Tripadvisor 评级 1.0/5

My-Bella-Puka 经 TripAdvisor 认证的评论

The Hotel experience was diabolical. From the moment we arrived our room wasn’t ready, no explanation just told we had to wait, was given a drink voucher but the bar was closed! 2 hours later we were shown to our tired old room. Chipped sink, no towels, old bath/shower, no plunger coffee, safe broken, furniture old, We changed for dinner and ate at the Atlas in house restaurant- it was terrible! Really bad food, bland, over cooked, slop! I can’t believe that the meals were put together by a qualified chef?? (This was the buffet) the next day we had no towels so couldn’t have a shower for hours, eventually we gave up and went out.. finally we got bath towels around 8pm. On check out the girl at the desk had no customer service skills whatsoever. The one saving grace was one front of house gentleman that managed to be kind and keep guests calm as he kept his cool with all the chaos going on. He needs a promotion! Goodness knows where the manager was hiding? Communication with guests would have been good. Shame on Novotel.

Kia Ora, We apologize for the disappointment and frustration you experienced during your stay. Your feedback regarding the condition of your room, the quality of the food, and the lack of communication and customer service is concerning and does not meet our standards. We will address these issues with our team to ensure improvements are made. We appreciate your recognition of the front-of-house gentleman, and we will make sure to pass along your compliments. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

Do not stay here, it is run-down and dirty

Tripadvisor 评级 1.0/5

Global15222406962 家庭住宿 - 经 TripAdvisor 认证的评论

We wrote this review in July 2021 on the Accor website however it got removed, as they only display the most recent 20 reviews, which is weird. However I feel that everyone should be warned not to stay here. Our stay at Novotel Rotorua Lakeside was disappointing, marred by maintenance and cleanliness issues. We always stay here when visiting Rotorua, as the past stays have been great and the location is amazing - right next to Eat Street. We arrived at the hotel on a rainy day where we were shocked to see water buckets across the lobby due to several leaks from the roof. We appreciated the upgrade from a City View Twin Room to a Lakeview Twin Room (Room 525). We anticipated that this stay would be as great as the previous three stays, however this time was a total disaster. Only two out of three lifts were working and during this stay, both lifts’ controllers are not linked together (eg when the up button is pressed, only one lift responds, as the controls are not linked to the other lift. Sometimes the lift will stop at every floor, even when nobody is around. The lifts were working perfectly during the previous stays. Overall the room was not clean and dated, especially because the carpets were stained (penetrated dirt), worn out and housekeeping didn’t thoroughly vacuum the carpet edges. The carpets definitely need to be washed regularly and be replaced. The bathroom floor was sticky as well. The room was not well-litted even when all the lights were turned on (there were no ceiling lights in the room, only two bedside lights and a reading light on the desk and two lights in the room entrance). The bathroom extractor fan didn't work so the bathroom mirror was full of condensation after a shower and the bathroom was full of steam, which was annoying. However the room had a great view of Lake Rotorua, but the negatives of the room outweighed the positive. The Gym was renovated and it had a good amount of machines so that was a positive. The saunas in the swimming pool area were removed, which was really disappointing. The restaurant experience was dissatisfactory as since our last stay back in 2018 due to the lack of choices in the breakfast buffet and the restaurant staff overcharged us for the dinner buffet but after discussion with the reception staff, they refunded the overcharged amount. The prawn skewers and seafood served at the dinner buffet were really delicious which is another positive. When we checked out, another guest complained about their shower to the reception staff, which shows that maintenance is really poor at this hotel. Overall, our stay this time was not pleasant. The past three stays were amazing (during our first stay in 2015, they even upgraded us to Executive Suite 541 which was amazing and unforgettable in terms of the suite and service) I am surprised that despite there are many negative reviews, no renovations/improvements have been made. We are long time guests of the Novotel Auckland Ellerslie, we have stayed there nine times and all the stays have been amazing. No major issues, unlike this hotel, the hotel is clean, rooms are modern and well maintained. Staff are friendly and restaurant is great. When we last stayed there in 2023, they still retain their high standards. It is shocking that the quality among Novotel Hotels are inconsistent. Stay at the Novotel Auckland Ellerslie if you are visiting Auckland. So until the hotel has gone through a major renovation, we won’t stay here again. Value - 1/5 Rooms - 1/5 Cleanliness - 1/5 Service - 3/5 Food - 3.5/5 Location - 5/5

位置不错 设施陈旧

客户意见评级 2.5/5

L. 家庭住宿 - 所有已确认评论

地理位置方便，下楼就是湖边，但是酒店太老旧了，工作人员服务态度也一般，毫无热情，也不会主动打招呼。打电话给前台想给孩子要个牙刷，拨打很多次，根本打不通。退房那天有一个电梯还坏掉了，电梯里有小朋友吓得哇哇哭，我女儿都不敢坐电梯下楼了。

尊敬的 Lu L.： 十分感谢您花时间告诉我们有关您在 Novotel Rotorua Lakeside 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 对于您入住期间遇到的不便，我们深表歉意。您的反馈对我们很重要，我们正在采取措施解决您提到的问题，包括改善我们的服务态度并确保及时响应客人的要求。感谢您的耐心等待，并希望将来有机会欢迎您再次光临，享受更好的体验。 谨启 Edward Judd General Manager

A Mixed Experience at Novotel Lake-side Rotorua

Tripadvisor 评级 3.0/5

samanthac138 家庭住宿 - 经 TripAdvisor 认证的评论

Rating: 3/5 My recent stay at Novotel Lake-side Rotorua was a bit of a mixed bag. While I found the staff and manager on duty to be incredibly friendly and attentive, there were some notable areas that could use improvement. Firstly, I have to commend the staff for their warm and accommodating service. From check-in to check-out, they made me feel welcomed and attended to my needs promptly. Especially Gruinder, the manager on duty, i would like to him thumbs ups for his warm and accommodating services, despite the fact that we have arrived slightly earlier than check-in time and he was the only staff on site, he not only offered to assisted us in signing up the ALL membership but also to check our luggage at the counter to improve our traveling experience. Having said the above , I was disappointed by the cleanliness of the room. Upon arrival, I noticed some areas that were not as tidy as I would have expected. The bathroom, in particular, could have been cleaner, which detracted from my overall comfort during the stay.Furthermore, I found some of the in-house rules to be too loose stringent and not clearly communicated. A good example is when many of us were enjoy the relaxing time at the pool and thermo spa sides whilst some teenager where playing soccer at the pool-side, we were all very uncomfortable and worried that the soccer ball may go out of control and hit us. Thus, It would be beneficial for the hotel to provide clearer guidelines to guests to avoid any confusion or misunderstandings. Overall, while the staff's hospitality was commendable, the cleanliness and clarity of in-house rules left something to be desired. With some improvements in these areas, Novotel Lake-side could provide a more consistent and enjoyable experience for guests.

Kia Ora Samantha, Thank you for sharing your experience at Novotel Lakeside Rotorua. We're glad to hear that you found the staff, especially Gurinder, to be friendly and accommodating. Your compliments will be passed on to him and the rest of the team. However, we apologize for any disappointment regarding the cleanliness of your room and the clarity of our in-house rules. We take cleanliness very seriously and will address this with our housekeeping team to ensure improvements are made. Additionally, we appreciate your feedback regarding the need for clearer guidelines for guests, and we will work on communicating our rules more effectively. Your feedback is valuable to us, and we're committed to providing a consistent and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further concerns or feedback, please don't hesitate to contact us directly.

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其他网络用户评价我们的酒店

  • 1,537 评论 9.2/10 位置
  • 2,667 评论 4.9/10 房间
  • 1,970 评论 7.1/10 服务
  • 52 评论 3.5/10 上网
  • 1,065 评论 2.9/10 清洁度
  • 987 评论 5.7/10 舒适度
  • 737 评论 4.3/10 设施
  • 686 评论 3.6/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。