悉尼布莱顿海滩诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.3/5 501 评论

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悉尼布莱顿海滩诺富特酒店 - Image 1
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Cnr Grand Pde and Princess St, 2216 布莱顿海滩, 澳大利亚

描述

酒店其他优惠

  • 我们所有的房间都宽敞明亮并配有阳台

  • 在多数客房里可欣赏迷人的海滩景观

  • 新开业的餐厅，提供令人难以置信的自助早餐

  • 套房数量众多，配有浴缸，可一览无余欣赏海湾景观

  • 酒店地理位置优越，距离悉尼中央商务区仅 14 公里，驱车 10 分钟即可抵达机场

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酒店位置

悉尼布莱顿海滩诺富特酒店

Cnr Grand Pde and Princess St
2216 布莱顿海滩
澳大利亚

GPS:-33.960121, 151.156433

电话
传真 +61 2 9556 5119

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Restaurant

A signature buffet breakfast served 7 days a week.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  501 评论

TripAdvisor 评级  3.5/5  2,377 评论

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Tripadvisor 评级 1.0/5

Kim Khong H Solo travel - 经 TripAdvisor 认证的评论

Our stay at this hotel was mediocre. We are rating this place 3 stars. The buffet food was great and the place was stunning. Those are the main things that gave the 3 stars. The pool was a big let down for our family though. Although it t was beautiful, it wasn’t heated at all. The pool that was heated was an indoor pool , which was reserved for adults. My kids weren’t able to enjoy a nice, warm swim because the water was freezing. Do you want your guests to freeze it to death? I don’t think so. So, to anyone who is planning to bring their kids here, please don’t or they are going to freeze to death because of the stupid policy that only allows adults into the heated pool. Do better Novotel. We wouldn’t stay here again until if it weren’t for the cold pool. Thanks for reading.

Room 929

Tripadvisor 评级 1.0/5

expectantcustomer Solo travel - 经 TripAdvisor 认证的评论

A joke. I have just flown 23 hours over 11 hours of timezone difference. I booked this hotel for 2 days of getting over some of the jetlag. Which means sleeping at rather unusual times. So quiet.....is ESSENTIAL. WHAT HAVE I GOT? Power hammers drilling through concrete and vibrating the whole structure of the building. Sleep.....yes when they stop drilling. Not when I want it. I told them this at check in. I just got a sorry.

Dear Expectantcustomer, Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Please be advised that transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest make informed decision to reserve a room. I just checked again and found this information is visible under property information. Furthermore, welcome letters are sent prior to arrival by way of gentle reminder. Would you be kind enough to contact me so I can further investigation your experience with us and the standard of customer service you received? We welcome guests feedback and we endeavor to mitigate any issues raised during your stay. I look forward to hearing from you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach h1656-gr@accor.com 02 9556 5111

Not the best service, construction noise, confused reception staff

Tripadvisor 评级 2.0/5

ROD G 经 TripAdvisor 认证的评论

Where do I begin, overpriced parking, staff confused about booking breakfast - booked us in when we did not want and then when we did ask to be booked in, they did not, construction noise starting at 7.10am when the notice given says 8am, (the manager said should have been 9am) renovations going on for last 18 months, charged food to our room when we were not in the hotel at the time, arguing with Manager when checking out about the overcharging - he was aggressive and could not believe that these were not our charges - luckily I paid with my debit card for all the times we ate at the hotel, so I had all my receipts and had to show him these, went down to me telling him to check his CCTV in the car park that would show us leaving at 8am (when the charge was at 8.30am that day) - I have never experienced being charged in this way (may have something to do with no proof needed of room number when ordering - so anyone can just say any room number when ordering!) - we paid for extra hours on checkout day till 4pm - construction noise started again at 7.30am - so I sent an email to duty manager (who replied and said she would pass it on to the duty manager for that day), when checking out, I told the manager that I was still waiting for his reply to my noise complaint from 7.30am, he says to me that he only started at 3pm - no apology, just dismissed (to the prior manager's credit - re the noise the day before, she gave us 3 free days parking) - no acknowledgement for water being cutoff for 4-5 hours on the Tuesday being the 1st working day after Easter - they sent a notice on the day water was cut calling it an emergency that was planned for between 11am and 3 pm that just happens to be between checkout and check in times - I expect this was planned, expecting that the water would be back on at 3pm, my daughter used the toilet only to find no water at around 3.30pm - contacted manager, she said should be on - assured me she was informed it was on, then discovered our room phone was faulty, so she sent maintenance who fixed it (someone had turned the ringer off) - only thing, the guy she sent stank of alcohol (it was by then 4.30pm on the Tuesday after Easter Monday - so he must have had a big weekend and maybe some at lunch) - i told manager at checkout on 3 April (the aggressive one) - that we won't be back - he showed no reaction (so did not care)- this was our 2nd stay at this hotel - as we last stayed Easter 2023 - definitely avoid - on the good side, the hotel cleaners are friendly and the breakfast is good and the room we stayed in while very nice, had no drawers for packing away clothes - we stayed 5 days 29/3/24 to 3/4/24

Dear 172Rodg, I hope this response finds you well. Thank you kindly for taking the time to deliver us with this insight from your recent stay at Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Your comments and thoughts are important to the success of our hotel, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Furthermore, Would you be kind enough to reach out to me to further discuss your recent stay as I wasn’t able to identify your reservation? We appreciate you sharing your concerns and hope that you will give us the opportunity to better host your accommodation needs in the near future. I look forward to speaking with you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach H1656-gr@accor.com 02 9556 5111

Unacceptable Noise..

Tripadvisor 评级 1.0/5

Carole J 经 TripAdvisor 认证的评论

Booked for Family Reunion, with family flying in from overseas & interstate. Very loud Jack Hammer noise and vibration going all day Thursday and Friday. Totally unacceptable.. Ruined our stay.. Not Told that hotel was under "MAJOR WORK" when booked.

Dear Carole, Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. I agree there are times when guest are unable to see the renovation information easily on 3rd party websites, and you would agree we do not control where and how much information gets placed. However transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest make informed decision to reserve a room. I just checked again and found this information is visible under property information. Furthermore, we do endeavour to email such critical information to our valued guests prior to arrival. We apologise for the noise & we hope to welcome you once again in the near future to experience everything the Novotel Sydney Brighton Beach has to offer. If you would like to further discuss your stay, please feel free to contact me 9556 5111. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

What a Gem.

Tripadvisor 评级 5.0/5

Expert_Traveller_007 Couples - 经 TripAdvisor 认证的评论

What a gem ! Fantastic Resort style Hotel. Great staff. Fantastic Suite Great bed. Great facilities. Fantastic Pool and Spa area. Great Views over bay & Airport. Very close to Airport. Great beach directly over the road. Absolutely fantastic Resort Style Hotel if you don't want or need to be right in the Sydney CBD We will hopefully return to very soon for longer stay and holiday.

Dear Ray, I hope this response finds you well & absolute pleasure speaking with you this morning. I wanted to uitilise this moment to once again thank you for your lovely review & ongoing loyalty to the Novotel Sydney Brighton Beach. The staff & I truly delighted to heart that you enjoyed our newly renovated facilities, rooms and our hotel as it truly touches our hearts when our hospitality and effort is appreciated. At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, loyalty and we hope to see you again soon for another magnificent journey with us. I look forward to welcoming you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

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其他网络用户评价我们的酒店

  • 527 评论 8.7/10 位置
  • 1,025 评论 7.1/10 房间
  • 703 评论 7.5/10 服务
  • 24 评论 4.8/10 上网
  • 394 评论 3.7/10 设施
  • 333 评论 4.8/10 清洁度
  • 205 评论 4.3/10 性价比
  • 203 评论 3.9/10 游泳池

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