伍伦贡北岸诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,049 评论

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描述

酒店其他优惠

  • 无线网络、有线电视、多数客房带阳台

  • 室外温水泳池、健身中心、桑拿房

  • 点菜菜单、自助餐、海景露台

  • 宽敞的大堂酒吧 Pepe 供应海滨小吃

  • 酒店外面即可乘坐免费巴士,方便前往城市购物区和餐饮区

我们的客房

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酒店位置

伍伦贡北岸诺富特酒店

2-14 Cliff Road, NORTH WOLLONGONG
2500 伍伦贡
澳大利亚

GPS:-34.414486, 150.900293

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,049 评论

TripAdvisor 评级  4.0/5  2,820 评论

位置好住得不錯

客户意见评级 4.0/5

C. 单人住宿 - 所有已确认评论

位置好住得不錯,前台服務員服務理想 停車場可考慮是否需要收費或減價

Dear Wai Chi, Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. We are delighted to hear that you enjoyed your stay and found our location convenient. We appreciate your kind words about our Front Desk service. Your suggestion regarding parking fees is duly noted, and we will certainly consider it for future adjustments. Our aim is to provide the best possible experience for all our guests, and your input helps us in achieving that goal. The team at Novotel Wollongong Northbeach hope to have the opportunity to welcome you back in the future. Sincerely, Nadine Ramzan Guest Relations Executive

風景優美,房間整齊乾淨。

客户意见评级 5.0/5

閆. 家庭住宿 - 所有已确认评论

整體感覺都很棒

Dear Guo Qing, Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team at Novotel Wollongong Northbeach look forward to welcoming you back again soon, and hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Ramzan Guest Relations Executive

Great stay

Tripadvisor 评级 5.0/5

Liselotte W 经 TripAdvisor 认证的评论

We had an amazing stay in a beautiful room with amazing views. Just a few steps from the beach and sea pool. Too bad that we only stayed 1 night. I wish we could have stayed for weeks. The pool and restaurants looked great and we hope to come back soon

Dear liselottew249, Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you had an amazing stay in one of our beautiful rooms with stunning views, and that you enjoyed our spectacular location. Thank you for choosing to stay with us, and we look forward to the opportunity to host you again for a longer stay in the future! Kind regards, Nadine

Good location, that’s it!

Tripadvisor 评级 2.0/5

Sjc997 商务住宿 - 经 TripAdvisor 认证的评论

This hotel on a positive benefits from its great location and that’s really it. The rooms are older and single window glazed. The air condition runs as noisy as a helicopter; the shower head leaked; the safe didn’t work; and the extractor fan in the bathroom didn’t work! The hotel also charges for WiFi!!!! The bed was comfortable. Everything fed directly to the hotel staff who didn’t seem surprised!

Dear Sjc997, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated our great location, however we are truly sorry to learn about the issues you encountered during your stay. Your experience falls short of the standards we aim to provide for our guests, and we apologise for any inconvenience caused by the older rooms, noisy air conditioning, leaking shower head, malfunctioning safe, and non-functional bathroom extractor fan. Please know that your comments have been shared with our team, and we will take appropriate measures to address and rectify these issues to ensure a more comfortable stay for our guests in the future. In regards to our Wi-Fi charges, please accept our apologies that you were not verbally advised about our complimentary Wi-Fi for our Accor members across all Accor properties. For any future stays, this is noted on our welcome letter with a QR code that you simply need to scan on your device to sign up to Accor’s free membership. Alternatively, you may visit the following link: https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml The entire team at Novotel Wollongong Northbeach hope to have the opportunity to welcome you back for a much-improved experience. Kind regards, Nadine

Disappointing!

Tripadvisor 评级 3.0/5

SydneySally 经 TripAdvisor 认证的评论

My husband and ! bought a voucher for $500 for this hotel for a charity auction. We paid slightly more than the face value which we were happy to do We saved the voucher for our 30th wedding anniversary. On booking the hotel I advised by email that we were celebrating our milestone. We booked an ocean view balcony room at a 'cost' of $457, with parking of $30 this pretty much was the full voucher The room was the 6th floor, the second level of accommodation. The room was large and the bathroom lovely, but that where it ended unfortunately. Our room was in the 'v' of the building so the balcony door was small this meant you couldn't see the view from a large part of the room. The balcony looked over the roof of the lower levels of the hotel so sure you could see the ocean but it was not as nice as it could have been...just really disappointing. Can't help thinking that because we were paying with a 'gift voucher' that we were given a lowest 'level' of room in the category we booked. I know the hotel will deny this but I am not convinced. It was a Sunday night so I am sure the hotel wasn't at capacity The design of the room was odd too, it meant you couldn't see the TV from the lounge Breakfast was included in our booking. It was your standard buffet, nothing wrong with it but nothing really outstanding. There was a cost for a barista coffee, which I guess is not unusual. What was really lousy though was when you ordered at a counter (rather than to hospitality staff) you were told to come back in 5 mins for the coffee. Really!!!! I would have thought delivering it to the table would be a given. We have stayed at many hotels and these days wifi is almost always included. While it didn't inconvenience us, to have to pay for wifi if needed, unless you are a member of your loyalty program seems to me to be gouging Lastly, we were celebrating an important milestone. A token acknowledgment of that would have been a nice touch When we checked out, we were asked if we enjoyed our stay. I gave a very unenthusiastic "it was ok", the response was "ok". No request for feedback, nothing!. I did provide feedback but I'm not confident it will be passed on We are unlikely to be back. The hotel is expensive, Sydney CBD prices, and just doesn't deliver

Dear SydneySally, Thank you for taking the time to share your experience with us. We understand that celebrating your 30th wedding anniversary is a significant milestone, and we regret that we fell short of your expectations. Regarding your room assignment, we want to reassure you that we do not prioritise guests based on their method of payment. However, we apologise if the room you were allocated did not fully meet your expectations for such a special occasion. Your feedback on the room design and balcony view is valuable to us, and we will certainly consider it for future improvements. Please also accept our apologies for any inconvenience you experienced with the breakfast service and the handling of coffee orders. Your comments regarding the Wi-Fi charge and the lack of acknowledgment for your milestone celebration have been duly noted, and we will review these areas to ensure a better experience for our guests in the future. Please know that your feedback is important to us, and we will take every effort to address the issues internally. We understand your hesitation to return, however hope you will reconsider and give us another opportunity to exceed your expectations in the future. Kind regards, Nadine

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其他网络用户评价我们的酒店

  • 953 评论 8.5/10 位置
  • 1,616 评论 7.4/10 房间
  • 1,238 评论 8/10 服务
  • 92 评论 4.5/10 上网
  • 748 评论 5.7/10 舒适度
  • 509 评论 6.3/10 清洁度
  • 367 评论 4/10 性价比
  • 322 评论 6.9/10 早餐

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