河内大都市索菲特传奇酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 3,507 评论

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河内大都市索菲特传奇酒店 - Image 1
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15 Ngo Quyen Street, Hoan Kiem District, 100000 河内, 越南

描述

酒店其他优惠

  • "屡获殊荣的美食、越南、法国和欧洲菜"

  • "美丽的花园、室外游泳池、水疗中心和健身房"

  • 在河内休闲和商务游行的理想目的地

  • "靠近歌剧院和老城区的绝佳位置"

  • "特色鲜明，历史悠久，独享静谧，充满浪漫"

我们的客房

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酒店位置

河内大都市索菲特传奇酒店

15 Ngo Quyen Street, Hoan Kiem District
100000 河内
越南

GPS:21.025616, 105.856115

电话
传真 +84 24 3826 6920

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  3,507 评论

TripAdvisor 评级  5.0/5  8,640 评论

卓越奖 2023

Bad services because of low manner staff and poor ethics manager

Tripadvisor 评级 1.0/5

Inspire40473832550 经 TripAdvisor 认证的评论

Bad services from the last 3 times i was there in just a year. 1. Lunar new year 2023Waitress listened to customers’ conversation and laughed (which was a taboo in hospitality) 2. Xmas dinner 2024, we booked a private table for 10 people 2 months in advance and a day before the xmas night we went there to check. Somehow the manager told us the table with 10 adults seat were not available and was not in the system. We managed to check the system and the screen showed that our booking was there! Manager had to apology but it was unacceptable as the lady wanted to reserve that table for her “network”. 3. 5pm 13th April 2024, we went in the in door bar next to the pool. The girl assisted us to a table with “reserved” sign (we didnt reserve any table). There were 3,4 other empty tables (also with the “reserved” sign in that area at that time. Our table got the AC blew to us so it was a bit cold. We asked another lady if we could move to another table, she said ok. Once we sat down, the first girl came in and said that table was already “reserved”. I told her that the first table was also reserved, and in fact all empty tables there were “reserved”. At the end they let us sit. We sat there for 90mins and ironically, there was no customer who walked in and sat at those empty tables with “reserved” sign!!! Very disappointed with Metropole nowadays. I miss the old Metropole with professional staff (they kept a good distance but were able to read the customers’ needs and alway assisted us asap with good manners). Metropole now is only the shadow of its legend with reserve signs on all tables to make it important, not well trained staff with unprofessional skills and poor ethics…

Dear Ngan Pham, Thank you for sharing your recent experiences at Sofitel Legend Metropole Hanoi. We are truly sorry to hear about the series of issues you encountered during your visits. Please accept our sincerest apologies for the lapses in service that you have described. I understand the importance of genuine hospitality and professionalism in delivering a memorable guest experience. Your feedback highlights areas that we need to improve upon, and we take your comments very seriously. Rest assured that we will address these concerns with our team to ensure that situations like these do not occur in the future. Once again, please accept our apologies for falling short of your expectations. We appreciate your loyalty to Sofitel Legend Metropole Hanoi and hope to have the opportunity to regain your trust and provide you with the exceptional service that you deserve. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

One of the best….

Tripadvisor 评级 5.0/5

jodya892 家庭住宿 - 经 TripAdvisor 认证的评论

Great hotel. We were upgraded to a 2 bedroom suite which was lovely for us travelling with our teenage son - he welcomes some privacy from time to time. Lovely location. Fantastic service. We’ve changed hotels to return at the end of our trip.

服务、位置、设施维护

客户意见评级 5.0/5

M. X. 单人住宿 - 所有已确认评论

服务让人无可挑剔，位置十分优越、设施维护让人赞叹

Dear M. x., Thank you for your wonderful feedback regarding the service, location, and facility maintenance during your recent stay at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you found our service impeccable, our location excellent, and our facilities amazingly maintained. We take great pride in providing top-notch service to our guests, and it is truly rewarding to know that our efforts were appreciated during your stay. Our prime location in the heart of Hanoi is indeed a great advantage for exploring the city and experiencing all it has to offer. Maintaining our facilities to the highest standards is a priority for us, and we are delighted that you found them to be exceptionally well-kept and in excellent condition. Thank you once again for your kind words and for your loyalty. We hope to have the pleasure of welcoming you back to Sofitel Legend Metropole Hanoi for another delightful experience in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Luxurious hotel in the heart of Hanoi

Tripadvisor 评级 5.0/5

HFLeeds Couples - 经 TripAdvisor 认证的评论

Excellent stay, lovely check in experience and beautiful room. Good location for opera house and only 10 minute walk to the tourist areas. Breakfast was excellent as were the macaroons in the room!! Slightly on the expensive side, but well worth the money for a taste of luxury.

Dear HFLeeds, Thank you for taking the time to share your feedback about your recent stay at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you had an excellent experience with us and that you enjoyed our luxurious accommodations, convenient location, and exceptional service. It is wonderful to hear that you found your check-in experience to be lovely and that you appreciated the beauty of your room. We are pleased to know that you enjoyed the delicious breakfast offerings and the special touch of macaroons in your room. We understand that our rates may be on the higher end, but we are dedicated to providing our guests with a taste of luxury and ensuring a memorable experience during their stay. Thank you for choosing our hotel and for your positive feedback. We hope to have the pleasure of welcoming you back to Sofitel Legend Metropole Hanoi in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

An exceptional hotel

Tripadvisor 评级 5.0/5

Graham W Friends getaway - 经 TripAdvisor 认证的评论

This is one of the best hotels I’ve ever stayed in. Beautiful building with gorgeous courtyard gardens with pool and conservatory. The room was very well appointed with very high quality linens and pillows leading to very good sleeping The breakfast buffet was sensational and with a chef cooking egg dishes to order. But the biggest plus is the staff - each and every member was friendly , helpful , engaging and professional in a most charming manner : given the French colonial background it is a lovely touch to be greeted with ‘ Bonjour ‘ Do not stay anywhere else in Hanoi !

Dear Graham W, Thank you for choosing to stay at our exceptional hotel in Hanoi and for taking the time to share your wonderful review with us. We are thrilled to hear that your experience with us was one of the best you have ever had. It is heartening to know that you enjoyed the beautiful building, courtyard gardens, and pool, as well as the well-appointed room with high-quality linens that ensured a restful night’s sleep. We strive to provide a serene and luxurious environment for our guests to relax and unwind. We are delighted that you found the breakfast buffet to be sensational and that our chef’s made-to-order egg dishes added to your dining experience. Our culinary team takes great pride in offering a diverse and satisfying breakfast spread for our guests to enjoy. Your kind words about our friendly, helpful, engaging, and professional staff are truly appreciated. We are committed to providing top-notch service with a charming touch of French colonial hospitality. We are thrilled to hear that our team made your stay memorable and enjoyable. Thank you for recommending our hotel to others in such high regard. We are honored to have hosted you, and we look forward to welcoming you back for another exceptional stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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其他网络用户评价我们的酒店

  • 659 评论 9.5/10 位置
  • 819 评论 8.4/10 房间
  • 1,715 评论 9.6/10 服务
  • 506 评论 9.2/10 食物
  • 491 评论 9.2/10 氛围
  • 314 评论 9.1/10 早餐
  • 255 评论 6.1/10 舒适度
  • 137 评论 9/10 清洁度

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